WAP Quality Management Plan

1. WAP Quality Management Plan NASCSP 2013 Annual Training Conference Phoenix, Arizona September 11, 2013 Barb Klug-Sieja – Bureau Director Hoyt O’Brien – Quality Assurance Manager Wisconsin Division of Energy Services

2. Job Descriptions • Directed subgrantees to send job descriptions to our training contractor • Reviewing job descriptions for best practice and inclusion of core competencies • Developing templates to ensure consistency for subgrantee job descriptions

3. Training • Contract with weatherization trainer, Wisconsin Energy Conservation Corporation (WECC) in place • WECC is becoming National Certification Vendor • Training is being developed for network staff for certifications

4. Current Actions • Weatherization Field Guide is under review to determine what gaps regarding Standard Work Specifications need to be filled • Client file documentation required for PY14 is complete

5. How it fits • For the past two years, DES quality assurance staff have been working with subgrantees to improve internal controls and correct management issues. The same DES staff will be expanding this approach with subgrantees to incorporate core competencies and ensure training needs are met

6. Next up • DES staff will meet with subgrantee management and human resource staff to begin implementation • DES and WECC staff will identify areas of training needs to ensure staff will meet core competency requirements • DES staff will determine deficiencies and direct subgrantees to submit a 30 to 90 day corrective action plan

7. Obstacles • Should core competences be made available for financial offices or executive directors? • Extensive training time and expense to ensure ability to meet core competencies • Weatherization is a unique trade and hiring employees for all positions requires specialized training and time

8. Contingencies? • Some agencies may have staff that cannot pass the core competency testing to become certified and a plan to fill the gaps will need to be developed • Will it be cost effective to train and certify staff at smaller agencies?

9. Contingencies? • If a subgrantee loses a key employee that is trained and certified, an action plan will need to be developed to fill the gap. This could be extremely burdensome for a smaller subgrantee

10. Quality Assurance Staff Wisconsin Quality Assurance Division Staff Section includes; • Three Administrative Review positions • Five on-site and file review positions • Subcontracted inspections • Excellent coordination with Program and Planning staff and Management team

11. Important Tools • Weatherization Field Guide • Weatherization Manual • Help Desk • Technical Assistance • Training

12. Technical Assistance provided • Review local agency history • Complete fact finding agency visits • Identify areas of concern and identify areas of strength • Determine best methods to strengthen agencies • Transfer knowledge, skills and best practice

13. Plan Goal • Ensure consistent quality of work in the weatherization program that meets standard work specifications by providing technical assistance (TA) to weatherization agencies and their subcontractors • Ensure work is completed by employees that meet core competency requirements

14. Strategy • The needs of each agency will be assessed based on past and future Quality Assurance (QA) inspections and Administrative Reviews as well as targeted reviews of agency files for compliance with program standards • Agencies will also be invited to ask for TA for self-identified needs • QA will work with the Policy Section and Division Management to improve measures and their descriptions

15. Contact info State of Wisconsin Division of Energy Services http://homeenergyplus.wi.gov/ Heat@wisconsin.gov Barb Klug-Sieja Barbara.klugsieja@wisconsin.gov Hoyt K. O’Brien hoyt.obrien@wisconsin.gov