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Learn to assess, validate, and provide feedback to support scout learning needs with effective communication methods. Understand key scout policies, principles, and purpose for successful training. Enhance listening and questioning skills to improve communication.
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Module 25 core objectives Be able to: • Demonstrate commitment to the concepts, content and policies of training within The Scout Association • Demonstrate acceptance of the Purpose, Principle and Method of The Scout Association • Undertake appropriate assessments and validations • Provide positive and constructive feedback • Identify any learning and development needs of the people you support • Plan to meet your own subject knowledge needs
Training Adviser Role • Agrees Personal Learning Plan • Supports and encourages • Validates learning • Recommends Wood Badge • Subject to CTM approval • Note the Training Adviser does not deliver training
Manager Role • Agrees and reviews role description • Ensures training is completed • Ensures appropriate permits are held • Understands process • Explain training commitment • Responsible for ongoing learning
Nights Away Adviser Role • Supports and encourages adult through gaining permit • Assesses adults • Assists adult in gaining required learning • Recommends appropriate Permit • Advises on camping and residential experiences
Activity Assessor Role • Assesses technical competence • Recommends permits for specific adventurous activities • Provides Support
Scout Show Assessor Role • Assesses Scout Shows • Recommends national recognition
Any Scouting assessor • Needs to understand the fundamentals of Scouting • Operate within The Scout Association’s: • Policies • Purpose • Principles • Method
Policies Key policies of The Scout Association • Religious policy • Equal opportunities • Safety • Child protection • Anti-bullying • Development Chapter2 POR
Purpose “The purpose of Scouting is to contribute to the development of young people in achieving their full physical, intellectual, social and spiritual potentials, as individuals, as responsible citizens and as members of their local, national and international communities.” Chapter 1 POR
Principles Members of The Scout Association have a duty to: • their God, • other people • and themselves. Every member who makes the promise undertakes to do their best.
Method People participate in Scouting by: • enjoying what they are doing; • learning by doing; • participating in varied and progressive activities; • making choices for themselves; • taking responsibility for their own actions; • working in groups; • taking increasing responsibility for others; • taking part in activities outdoors; • sharing in prayer and worship; • making and living out their Promise. Chapter 1 POR
Evidence • Demonstration • Discussion • Workbook • Questionnaire • External qualification • Working documents • Project • Witness statement • Video
Feedback • Constructive • Positive • Consider: • Venue • Body language • Position • Tone • Language • Give concrete areas to work on
Communication Theory Decoding Encoding Message Feedback • Communication • “The transmission of information so that the recipient understands clearly what the sender intends”
Problems in verbal communication • Not paying attention • Listening but not hearing • Thinking about what to say next • Interrupting • Hearing what one expects • Being defensive • Looking for disagreement
Facts • We listen at 125-250 wpm, we think at 1000-3000 wpm • 75% of the time we are distracted, preoccupied or forgetful • 20% of the time, we remember what we hear • More than 35% of businesses think listening is a top skill for success
Active listening • Avoid distractions • Don’t pre-conceive • Pay attention to the speaker • Don’t interrupt • Concentrate on what is being said
Active listening • Listen for the whole message • Hear message before evaluating • Ask open questions to check understanding • Repeat back in your own words to convey understanding
Focus Understanding Questioning Open questions Closed questions
Communication Do we get the ratio right? Two ears and one mouth
Active listening • Allows you to make sure you hear the words • and … • understand the meaning behind the words
Questioning & Listening Process • Open ended questions: • What, how, who, where, why, when Listen for vagueness or significant remarks Probing questions Summary to check understanding Silence is a useful technique
Questioning Avoid if possible • Interruptions • Multiple questions • Leading questions • Biased questions • Ambiguous questions
Exercise • In threes: • Listener, Speaker, Observer • Subject: • “My career to date, its successes and failures” • 5 minutes active listening • 5 minutes feedback from observer on listener • Change round roles
Active listening - Summary • Avoid distractions • Don’t pre-conceive • Pay attention to the speaker • Concentrate on what is being said • Don’t interrupt • Listen for the whole message • Hear message before evaluating • Ask open questions to check understanding • Repeat back in your own words to convey understanding