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Housing Support and Personalisation practical advice for the current moment

This resource provides practical advice for housing providers and commissioners on navigating the personalisation agenda in the context of budget cuts. It explores key messages, change management strategies, and the role of personalisation as a way of life.

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Housing Support and Personalisation practical advice for the current moment

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  1. Housing Support and Personalisation practical advice for the current moment Housing LIN NW, 5 October 2011 Merron Simpson and Kate McAllister

  2. Outline of session • Is the personalisation agenda still relevant in an era of budget cuts? • Key messages • ‘Stop Start Continue’ – change management • for providers and commissioners • Personalisation as a way of life • A transformation programme

  3. Is the personalisation agenda still relevant in an era of budget cuts? Against • Money should go to people most in need ... • Personalising services costs money ... • Block contracts are more efficient/cheaper For • Coalition priority • Public services (inc health) are being personalised • Direct payments – ASC • Bigger role for communities • Money is not being spent in the best way • Customer-facing services can generate revenue

  4. Key messages Personalisation • is a way of doing things, not a programme • is not just about personal budgets • is not going to go away

  5. Stop, start, continue – change management

  6. In groups: providers + commissioners To support a shift within the whole sector to a person-centred approach to care and support, what could your providers / commissioners • STOP doing • START doing • CONTINUE doing

  7. Our SSC – providers • Stop • offering the same sort of housing support service that you always have • Start • thinking and acting radically and holistically • taking steps, experimenting, rethinking risk • involving communities in delivering services • Continue • being optimistic and proactive • evidencing added-value and measuring cost-effectiveness of your services

  8. Our SSC – commissioners • Stop • imagining the current market will stay the same • Start • understanding, supporting, coordinating providers • building relationships with public health • Continue • developing the evidence-based in the JSNA • throwing out the rule-book, being flexible • selling the preventative aspect of personalisation

  9. Personalisation as a way of life • Keep listening, learning, adapting, being creative • Develop and shape systems that can respond more readily to individual customers • Reap the financial rewards of delivering services that are attractive to payers • Build your customer information into your strategic plans, especially the JSNA • Remember it’s not a programme

  10. A transformation programme:for housing providers and commissioners • Kate McAllister and Merron Simpson • Bespoke, flexible • Three elements: • Diagnostic – your overall approach • Development – community-based • Change management – your workforce Personalisation

  11. For more information please contact:Merron Simpson merron@newrealities.co.uk , 07973 498603Kate McAllister kate@katemcallister.co.uk , 07766 527434

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