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Discover the qualities and strategies of effective managers who excel in achieving results while also caring for their people. Learn how to manage yourself and your team for maximum profit and productivity.
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Kenneth Blanchard, Ph.D. Spencer Johnson, M.D. Dr. J,Perumal.M.B.A,Ph.D.
The search “tough” managers whose organizations seemed to win while their people lost.
Supportive Empathy Guidance wisdom
Considerate Caring
Humanistic Merciful killing
Effective managers “manage themselves and the people they work with so that both the organization and the people profit from their presence.”
The effective manager Who is? What Does he do Do?
Asset Asset management
Autocratic v. s. democratic The managers who were interested in results often seemed to be labeled “autocratic,” while the managers interested in people were often labeled “democratic.”
Participative? “I listen while my people review and analyze what they accomplished last week, the problems they had, and what still needs to be accomplished. Then we develop plans and strategies for the next week.”
Making decisions “I don’t believe in participating in any of my people’s decision-making.”
Result-oriented? “We’re here to get results,” the manager continued. “The purpose of this organization is efficiency. By being organized we are a great deal more productive.”
Human resources I care about people and results. They go hand in hand.
Hand in hand Inseparable
Praise People Who Feel Good About Themselves Produce Good Results
Quality VS. Quantity productivity is more than just the quantity of work done. It is also the quality
Foreign cars I see more of them every day. And I guess that’s because they’re more economical and they last longer.”
Quality Quality is simply giving people the product or service they really want and need.”
One minute goal-setting “when you ask people what they do and then ask their boss, all too often you get two different lists. In fact, in some organizations I’ve worked in, any relationship between what I thought my job responsibilities were and what my boss thought they were, was purely coincidental. And then I would get in trouble for not doing something I didn’t even think was my job.”
Accountable for The One Minute Manager always makes it clear what our responsibilities are and what we are being held accountable for.”
philosophy of ‘no surprises’ performance standards are clear. He shows us what he expects.”
Performance problems “One of my One Minute Goals was this: Identify performance problems and come up with solutions which, when implemented, will turn the situation around.
Behavioral terms I do not want to hear about only attitudes or feelings. Tell me what is happening in observable, measurable terms.
Discrepancy: gap A problem only exists if there is a difference between what is actuallyhappening and what you desireto be happening.
praise Help People Reach Their Full Potential Catch Them Doing Something Right