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USING ICT TO ACHIEVE QUALITY AND EFFICIENCY IN ELDERLY CARE SERVICES

USING ICT TO ACHIEVE QUALITY AND EFFICIENCY IN ELDERLY CARE SERVICES. Tieto in cooperation with City of Stockholm. Roland Granlund Vice President Tieto, Welfare Nordic roland.granlund@tieto.com. Agenda. Workshop Introduction Presentation by City of Stockholm Q and A for clarification

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USING ICT TO ACHIEVE QUALITY AND EFFICIENCY IN ELDERLY CARE SERVICES

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  1. USING ICT TO ACHIEVE QUALITY AND EFFICIENCY IN ELDERLY CARE SERVICES Tieto in cooperation with City of Stockholm Roland Granlund Vice President Tieto, Welfare Nordic roland.granlund@tieto.com

  2. Agenda • Workshop Introduction • Presentation by City of Stockholm • Q and A for clarification • Instructions /reorganisation into dual-language (or English only) work groups • Film - also Interpretor break • Group work • General discussion of points arising from group work and film / closing comments

  3. The city of Stockholm ESN Barcelona 2010-06-22 Stefan Carlson & Britt-Louise Ebbersten

  4. VISION 2030 • Stockholm shall be a world-class metropolitan centre. • This development shall be guided by the needs and interests of the citizens of Stockholm. • Our operations and organisation shall be adapted to meet citizens’ expectations.

  5. THE MODERN E-PUBLIC ADMINISTRATION

  6. In 2007, the City Council decided to invest SEK 650 million (EUR 62 million) over four years to develop e-services.

  7. USING ICT TO ACHIEVE QUALITY AND EFFICIENCY IN ELDERLY CARE SERVICES

  8. Organisation of care services Specialist Commitee for the Care of elderly 14 District Councils Specialist Committee for social welfare Care assessment officers 400 Public care providers 25 units Private care providers 91 30 000 Elderly customers

  9. What was the purpose of our development ? • The need for a unified solution for supporting the authorities responsible for the Social Services in the city of Stockholm. • To reduce administration and increase efficiency. • Legal certainty for the Authority's customers. • Less administration - more time for customer. • Consistency in documentation to evaluate and compare in order to raise the quality of interventions for the elderly. • A cost-effective solution. • To allow the customer to access information online

  10. How did we proceed? • Description of all business processes in cooperation with officers from social services. • In the development of IT systems closely with the activities that are concerned • Clear guidelines for the local government activities • Representatives of the business shall be involved when the requirements are done. • Management of establishment - of the developed services. • Three important factors: • Introduction of the new system • Training in using the new system • Support

  11. CARE OF THE ELDERLY • Responsibility – Local government • Established by law • The right to remain at home • ”Freedom of choice” for the Elderly

  12. ParaGå ICT - Tools • Tools for documentation back to the database. • Three different solutions: ParaGå Kombi ParaGå Fixed ParaGå Reader

  13. ParaGå Kombi • PDA- Personal Digital Assistant • Online! • Secure documentation • Login: username and password • Screen Lock • More features: • telephone • report to the main system • keyless home care

  14. Login: Username and password

  15. Work schedule Casereport She din´t want any food.

  16. All three ICT-Tools report to the documentationsystem - ParaSoL

  17. The flow of the Social system Provider´s documentation Municipel Authority documentation Planning Mobile solutions Healthandmedicaldocumentation

  18. OUR SOLUTION InMovit Configuration Subscription Monitoring Logging Storage Access managment Authentication Online Handheld (PDA) Users Movit ParaGå Kombi Customers Operating systems Documentation Telephone Done time Done efforts Documentationfrom theperformers IntraPhone ParaGå Fixed Digital pen Planning Work schedule Planning system Mobipen ParaGå Reader

  19. CARE DIARY The elderly or their relatedcan follow their caseby logging in to Internet www.stockholm.se E-service 16/08/2014 16/08/2014 SIDAN 21 SIDAN 21

  20. Next step – more services for citizens 16/08/2014 16/08/2014 SIDAN 22 SIDAN 22

  21. Thank you ! Welcome to the city of Stockholm 2014-08-16 2014-08-16 2014-08-16 SIDAN 23 SIDAN 23 SIDAN 23

  22. Group discussion guidelines • Issues to be discussed • Impact of use of ICT from three aspects • From a governance view • Effect on professionals in their daily work • For clients • Question to be answered by each group • Prioritise the three most important improvement areas that will be achieved by using ICT in Elderly care: • Quality of services • Cost saving • Working conditions for professionals

  23. Closing remarks

  24. Thanks for joining!! Roland Granlund Vice President Tieto, Welfare Nordic roland.granlund@tieto.com

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