Lightning Round of Innovative Work and Projects

1. Lightning Round of Innovative Work and Projects Upgrading to Vista & Office 2007 Smart Student ID Web 2.0 as Learning Tools Secure Information Management Protection Layers Enterprise Report Card - Administrative Systems Assessment Designing eCourses for Universal Accessibility Mining Real-time Data to Improve Student Success Homegrown VGA Capture Finding Common Ground between Libraries and IT Services Implementing Web Content Management Campus-wide Facilitated by Michael Hostad, UW–Milwaukee

2. Don’t Be Afraid of the Big Bad Wolf;Upgrading to Vista & MS Office 2007. A Success Story. acc.mnsu.edu Wayne Sharp – Director, Academic Classroom Technology Support Bryan Hoffman – ACC Lab Manager, bryan.hoffman@mnsu.edu Dave Esping – Satellite Lab Manager david.esping@mnsu.edu

3. The Problem (Dec. 06) • IE7, Vista & Office 07 – latest MS versions. • Windows XP availability questioned, EOL • Much “discussion” about “waiting till SP2”. • Student demand to keep current - to improve job prospects. • Staff desire to keep current with latest. • Full time staff lacked expertise with Vista & Office 07. • Book publishers pushing for new versions.

4. The Solution • Develop a plan to: • Provide Training for Staff • Create Prototype(s) to slowly/carefully transition • Test in Confined area • Allow Faculty & Students to touch & feel • Software compatibility • Hardware compatibility • Coordinate with Academic Calendar • Communicate plan with faculty & students • Follow a standardized approach to success

5. Software Issues • Key Server – Worked with Server Staff • Active Directory Schema • Group Policies, Printer driver prompts • Software Upgrades – sometimes waiting on vendors • Deepfreeze upgrade *** (the show stopper) • Symantec Ghost upgrade • Symantec Antivirus –switched antivirus protection • Some Tweaks – learned from school of hard knocks • End of Active Desktop, figure out Gadgets (MS says can’t work) • Run Installers in Compatibility Mode (Windows XP) *** • Theme changed from Areo to Windows Classic • Students & staff – test ALL packages • List of non-compatibles shrinks • Timberline, ESRI, Sanako (Tandberg) – not supported

6. Hardware Issues • Dell & Apple Shop • Purchase equipment with extra horsepower • More memory (purchased machines with 1gb-2gb 4 yrs ago) • Purchased faster memory, bus speeds and higher quality Pentium processors • Purchased dedicated video cards vs. integrated video cards • Three Year Replacement cycle • Funding by Student Technology Fees • Students & staff – test ALL machines • List of non-compatibles shrinks • Dell Optiplex GX240, SX260 – video card limitations • Dell’s more than 3 years old & less than 1 gb RAM • Runs slow – GX270, SX270

7. Progression 1. Hallway Kiosk – Communicate Plans to Campus Survey – Those that disliked MS, still disliked MS Compliments in trying out New OS & Office Suite Students enjoyed test driving something new Expected bad things – surprised nothing happened 2. More Kiosk locations 3. Summer Session – 1 classroom Office issues – Ribbons,Saving Documents Compatibility Mode No Vista problems 4. Interim break –900 computers upgradedto Vista & Office 07

8. The Successes - Fall 2007 • 950 computers upgraded to Vista/IE7/Office07 • 82 Software Applications • currently running under Vista (out of 87) • Most Computer classrooms upgraded • Exceptions 1. “just in case” (ACC125) 2. Timberline (Construction Mgmt Lab) 3. ESRI Suite (Geography Lab) 4. Sanako (Language Lab)

9. The Negatives • Vendors – not willing to work on Vista issue • Compatibility – Administrative & Faculty User Support • not able to upgrade to Vista • statewide ERP not compatible • Help Desk allows faculty to upgrade on an individual basis • 1 Faculty member said it was “Too much to change at once” • Students adjusted to changes quickly

10. Standards Recognized • Process works for any technology installation or upgrade. • Linux , Leopard, Office 2008, Pharos Uniprint, Tech- Rec, • Train, • Prototype • Test Software • Test Hardware • Coordinate • Communicate

11. In Conclusion • Survey results indicate that students want to stay current with latest technology • Most students happy with upgrade • No major problems with classes or curriculum changes (** because of communications during Spring) • More difficulty with Office07 change than Vista change • Don’t Be Afraid of the Big Bad WolfWhen Upgrading to Vista & Office 07. • We Succeeded!

12. The Good & Bad of Smart Student IDs Mark Doering St. Louis Community College mdoering@stlcc.edu

13. The Good • Fewer Checks • Gives Students Access to A Bank • Students Have Faster access to Refunds And FA • Integration With Pay-For-Print • Integration with SIS • Integration With Access Systems

14. The Bad • No Checks To Hold • Need Up-to-Date Addresses • Substantial Procedural Changes • Parental Backlash • Student Backlash • Service Charges • Reporting

15. The 12:10 Conspiracy Guiding Faculty and Staff Exploration of Web 2.0 as Learning Tools

16. Des Moines University

17. The Task • Assess student engagement with education technology • Create formal faculty mentoring program (strategic plan mentioned technology “boot camps”) • Maximize current use

18. Explore 12 new Web 2.0 toolsin 10 months • RSS feeds • 43 things • Google documents • Blogger • Page Flakes • Google Alerts • Tagging-technorati • Podcasting • Facebook • Wikipedia

19. A modern tarradiddle 12:10 CONSPIRACY

20. Linking • Jimmy Page • Ahmet Ertegun • Otis Redding • Melvil Dewey • King Edward VIII • Al Gore • A series of dates, events and images, presented using digital storytelling as well as tie-ins to specific tool examples

21. Inspiration What is the 12:10 conspiracy? • Based on Helene Blowers excellent work at PLCMC • And the idea of the “Fed Ex “arrow”

22. Assessment:Pew Internet and American Life

23. Personalized Faculty Mentoring • Once size “boot camp” will not fit all • High use does not equal high competence • Still defining “basic” skills

24. 2008 Program • IT Competencies • Information Literacy Skills • Online Interactions • Critical Thinking / Knowledge stewardship

25. SIMPL:Secure Information Management Protection Layers: Developing an Environment for Compliance and Security at the University of Kansas

26. Purpose • To support the Provosts Information Management initiative announced in the Fall of 2007 • “Executive Vice Chancellor and Provost Richard Lariviere announced the KU Information Management program in the fall of 2007. This ambitious plan will develop and carry out a series of steps that will improve our handling and securing of private information, our management of university records, and the preservation of KU’s institutional memory for today’s decision-makers and tomorrow’s scholars. “ • http://www.provost.ku.edu/policy/infomanagement/

27. Regulatory Requirements and Framework KU is currently subject to: • HIPAA • FERPA • GLBA • PCI • Kansas Security Breach Law (Bill 196): Notification of compromise • ISO 17799 Framework • OCTAVE Risk Assessment

28. The SIMPL Process(It’s all about the data, baby!) • Units will classify their data based upon University policy • Complete the OCTAVE-based assessment on the data • Documentation turned over to ITSO • ITSO Develops mitigation plan • Implement appropriate controls

29. The Five Control Points

30. Outcomes • Create flexible environments to address current compliance and security requirements, yet still meet the University’s mission of learning and research • Ensure that the University’s data assets are as secure as possible – Due Diligence • Adapt to unknown future requirements for regulatory or legislative reasons

31. Maury Hopemmhope@iastate.edu

32. Assessment – WHY • External Changes • Application Packages • ERP Vendors Consolidation • Internal Changes • University Administration Expectations • Student Expectations • Business Processes • Staffing Challenges (availability, skills) • Technology • Applications Development Environment

33. Assessment - HOW • Facilitated by Consultant • Focus First on Business Processes, then on Supporting Technology

34. Assessment - HOW • Benchmark • Three Universities • Commercial Solutions • Community Source Initiative (Kuali)

35. Assessment - HOW • Facilitated Discussions • Prioritized Risks and Solution Options

36. Lessons Learned • Multiple Perspectives – Challenge Current Norms • Closer to Business Process – Accepting Current State • Business Processes – Can Be Technology Independent

37. Lessons Learned • Change Management Important • Change Driven by Others Can Be Difficult • Campus Culture Influences Direction “Can Do Attitude” “Lean Not Always Good”

38. Lessons Learned • Multiple Paths Lead to Same Destination • Destination Needs to be Communicated

39. Intentional AssessmentNeeded from Business and IT Side Assessment Prior to a CrisisDelivers Realistic Strategic Plans

40. More Information Visit our Project Status Web site: www.it.iastate.edu/projects/asu/ Contact me: Maury Hope Associate CIO Iowa State University mmhope@iastate.edu 515.294.0323

41. Designing e-Courses for Universal Accessibility Allen Dooley, Ed.D. Pasadena City College

42. Accessible • Obtainable • Eliminating barriers • Easy to approach or enter • Available in a form or context understandable to the individual

43. Section 508 • Provides standards for 16 specific items that online Web content, such as e-courses, must incorporate to assure universal accessibility

44. Student LAPS Challenges • Learning or cognitive • Requiring a longer time to process information • Audio or Hearing • Limited or no hearing ability • Physical or Motor • Limited range of physical ability • Sight or Visual • Limited or no visual ability

45. Design Learning/Cognitive Challenges • For the Learning/Cognitive student: • Use simple, jargon-free language • Provide clear organization of the website • Display consistent design and navigation • Offer graphics used in an informative manner • Give the ability to stop or pause scrolling or animated content • Animations can be distracting! • Allow additional time to take tests or quizzes

46. Design Audio/Hearing Challenges • For the Audio/Hearing student: • Audio presentations must provide for captioning or text alternatives • Captioning or text alternatives should be synchronized with action that is occurring • Sign language could be a non-hearing person's first language • Comprehension of written language might be slow

47. DesignPhysical/Motor Challenges • For the Physical/Motor student: • These students often use a specialized mouse or keyboard, or utilize speech input • RSI (Repetitive Strain Injury) and CTS (Carpal Tunnel Syndrome) • Students may need to avoid using a mouse because of pain • Keyboard equivalents to all mouse functions must be provided • Activities that require a short, time-limited response can negatively challenge a physically limited student

48. DesignSight/Visual Challenges • For the Sight/Visual student: • Key sight design issues: • Complicated and confusing layout • Non-contextual use of colors • No text equivalents for images or multimedia • Limited or no support for keyboard access or screen readers • Limited or no student control over colours, font sizes and moving content • Bad table design

49. Reviewing Your Content • Is your course in black and white as meaningful as the full-color version? • Test: Print out your course pages in black and white. • Can you navigate your course without a mouse? How easily? • Test: Using only your keyboard, navigate your own course.

50. Reviewing Your Content • If you set your browser to turn off all images, how understandable is your course? • Test: Turn your browser images off, then access your course. • Is your course screen reader friendly? • Test: Listen to your course through a standard screen reader, such as JAWS.