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Anger Management

Anger Management. June 2006. What triggers anger?. Anger is one reaction to an event that represents a stress, threat or loss to you Body Property Self-esteem Values Entitlement The stress, threat or loss can be real or perceived. Why do some people get angry and not others?. Genetics

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Anger Management

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  1. Anger Management June 2006

  2. What triggers anger? • Anger is one reaction to an event that represents a stress, threat or loss to you • Body • Property • Self-esteem • Values • Entitlement • The stress, threat or loss can be real or perceived

  3. Why do some people get angry and not others? • Genetics • Psychological factors • Sociocultural experience

  4. Dealing with angry people

  5. Tips to deal with angry people:consider the situation • Acknowledge problem & say sorry • Alter the environment • Back away • Leave the situation • Use humour

  6. Tips to deal with angry people:consider the other person • Habit / low frustration tolerance • Inappropriate expectation of others • Lack of assertiveness • Guilt about the situation • Fear • May be a sign of underlying distress

  7. Tips to deal with angry people:consider yourself • Relax • Take a deep breath if you’re starting to get angry • Better communication • Be assertive, not aggressive • Listen • Use a consultation model

  8. Consultation Models • Establish rapport (Neighbour) • Listen about patient’s ICE (Pendleton) • Be aware of the way you both are reacting (Berne)

  9. How to deal with your own anger

  10. Your own anger • Relaxation techniques • Imagine a beach…… • Change your environment • E.g. take regular breaks • Better communication • Don’t jump to conclusions

  11. Your own anger • Cognitive restructuring • Avoid NEVER, ALWAYS • Avoid irrational thoughts “everything’s ruined” • Getting angry wont fix anything, logic defeats anger • Anger may be caused by inescapable problems and not be misplaced so handle the problem • It is OK to be angry, it is what you do with it that counts

  12. Your own anger • Try assertiveness training • Go easy on yourself

  13. Dawley Centre for Psychological Therapy • Referrals by professionals or self-referral to 01952 506838 • Waiting time 4 months

  14. For more information…. • GP Training website: http://www.trainer.org.uk/members/tools/difficult_patients.htm • British Association of Anger Management: http://www.angermanage.co.uk/ • Ahead4health: http://www.leeds.ac.uk/ahead4health/anger.htm#Explain

  15. Questions ?

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