Information Management Evolution Corrective Services NSW

1. Information Management EvolutionCorrective Services NSW Peter Konstantin, Director Information Management peter.konstantin@dcs.nsw.gov.au

2. Compliance 2000 & 2001: Severe Criticism from State Audit Office

3. Stage 1: Records Management Fundamentals: Addressing Compliance 2003: Corporate Information Management System Project established Deliverable DCS RM Framework Information Security Policy Procedures, Standards Records Management Framework Records and Collections Management Freedom of Information & Privacy Enablers: Organisation System, Training

4. Stage 2: ERDMS Deliverable: • DCS “vanilla” TRIM Change to the Business • Electronic Document Management – Corporate Office • Basic Workflow / Action Tracking • Granular Security Matrix • “Integration” with Corporate systems to manage record lifecycle • 2004: NSW Records Management Assessment: • 26.43% Full Compliance; 58% Partial Compliance

5. Information Security e-office Integrations & Data Management Policy Procedures, Standards Records and Collections Management Records Management Framework Web Content Management Records and Collections Management Freedom of Information & Privacy Business Intelligence Security, FOI & Privacy Enablers: Organisation System, Training Information Management Lifecycle and Principles Collection Definition Ownership Disposal Storage Corporate Information Management Framework Sensitivity Quality Use Access Accessibility

6. Business Engagement “ The customer is always right”Harry Gordon Selfridge But …….. Ownership BOM / Steering Committees / Business Sponsors ICT Executive Management Group Business Management Committees ICT Architecture Owners User Groups / Business Champions User Groups / Business Champions Business Project Teams Technology Project Teams Partnership “If I asked my customers what they wanted they would have said a faster horse”Henry Ford

7. Stage 3: Corporate Information Management System CIMS • 2005 : Internal Audit Assessment (Corporate) • 78.9% Full Compliance; 17.6% Partial • 2006: State Records Authority (Desktop Review); • validates DCS Self- Auditing agency • 2007: External Audit (administrative sites, additional criteria and standards; - 63.5% Full compliance; 20% Partial • 2008: External Audit (all sites and operational records); • 77% Full Compliance; 18% Partial; <1% non-compliant • 2009: External Audit (focus on digital records); • 75% Full Compliance; 15% Partial; 10%; 0% non-compliant

8. Stage 3-4: DCS Corporate Information (Asset) Management Systems CIMS ………. • inter agency Information exchange, scheduling and referrals • Web 2.0 • alerts • images • sound / voice • video • dynamic geospatial • biometrics • voice activated portals ………. • Deliverables Integrated Information Asset Management • Web Content / Web Services • Business Intelligence • Interoperable: Line of Business System • Enterprise/Federated Search • Functional Information “Views” • Role-based access / identity management

9. Complexity

10. Case Management of Offenders The Core Business

14. Lots More..

16. etc

17. Lessons • Commence a program, not a project • Engage in partnership with the business • Offer an integrated solution in a lifecycle context • …building where possible on accepted practices • Keep moving forward and pre-empt peter.konstantin@dcs.nsw.gov.au