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IBM Tivoli Provisioning Manager 7.1 Serviceability Workshop

This workshop provides an introduction to TPM serviceability and hands-on experience in collecting and analyzing TPM logs using IBM Support Assistant (ISA) tools. The goal is to improve problem determination and product availability for customers.

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IBM Tivoli Provisioning Manager 7.1 Serviceability Workshop

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  1. IBM Tivoli Provisioning Manager 7.1Serviceability

  2. Agenda • Introduction to TPM serviceability • Hands-on workshop • Collect Tivoli Common Agent (TCA) log from an endpoint • Package TPM logs with ISA Data Collector • Analyze TPM logs with Log Analyzer

  3. Serviceability • Definition: • The ease with which corrective or preventive maintenance can be performed on a system and with little disruption as possible. • Goal: • Share our knowledge with customers • Improve customer’s problem determination experience • Improve product’s availability • Solutions: • Problem Determination Guide • IBM Support Assistant (ISA) - Data Collector and Log Analyzer

  4. Serviceability – Problem Determination Guide • Information to help customers identify and resolve problems that might occur when they are using TPM 7.1. • The guide includes the following types of information: • Known limitations • Log locations • Command line tools • Error messages • Support information • Available online and searchable in the TPM 7.1 information center. It can also be printed from the information center in PDF format.

  5. Serviceability – IBM Support Assistant (ISA) • A complimentary software serviceability workbench that helps you resolve questions and issues with IBM software. • Provides quick access to support-related information along with serviceability tools to facilitate problem determination.

  6. Serviceability – ISA Data Collector • ISA Data Collector for TPM packages all TPM related log files into a zip file. • The resulting log package to IBM support for further problem investigation.

  7. Serviceability – Log Analyzer • A tool which enables you to import various log files as well as symptom catalogs against which log files can be analyzed. • It provides a single point of operation to deal with logs produced by various components of a deployed system.

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