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Information Technology Town Hall

Join the IT Town Hall to learn about the latest developments in tool development, the User-Centered Design Council, and how the agency is resolving computer downtime issues. Get important updates and reminders about IT issues and retirement plans.

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Information Technology Town Hall

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  1. Information Technology Town Hall

  2. WORKING COOPERATIVELY IN TOOL DEVELOPMENT • USER CENTERED DESIGN COUNCIL (UCDC) • OPIM DETAILEES • DOCKET AND APPLICATION VIEWER (DAV) • SEARCH • OFFICE CORRESPONDENCE (OC) • CPC – CAT TOOL AND COLLABORATION ENVIRONMENT • PALM

  3. IDENTIFYING/RESOLVING IT ISSUES • IDENTIFICATION BY: • BARGAINING UNIT MEMBERS • EXECTUIVE COMMITTEE MEMBERS • RESOLUTION • POPA TAKES ACTION TO ALLEVIATE IMPACT ON EMPLOYEES

  4. COMPUTER DOWNTIME FINALIZING NEW GUIDANCE SPECIFIC STEPS YOU NEED TO TAKE TO KEEP WORKING OR GET COMPENSATION

  5. IT NEWS AND REMINDERS

  6. E-DAN RETIREMENT • E-DAN WILL BE RETIRED DECEMBER 1ST • PE2E-DAV Basic Training is Available through the Commerce Learning Center (CLC) • Updated DAV training will be coming in 2017 • focus on features added since initial training

  7. Official Correspondence (OC) OACS REPLACEMENT – coming soon

  8. FEATURES • MICROSOFT WORD 2013 • Maintains word processing functionality • WEB-BASED FORMS (Chrome) • SERVER BASED STORAGE OF OFFICIAL CORRESPONDENCES (Office Actions) • SERVER BASED STORAGE OF FORM PARAGRAPHS • ACCESS TO OACS COMPLETED LEGACY OFFICE ACTIONS • SEARCH BOTH OC AND OACS COMPLETED CORREPONDENCES

  9. PE2E LAUNCH PAGE

  10. Where will I find it in DAV ?

  11. OC Console

  12. WEB BASED FORMS

  13. WORD PROCESSING FEATURESFOR BLANK CORRESPONDENCE

  14. TESTING and TRAINING Developed with the input of UCDC examiners and Examiner OPIM Detailees OC TOOL is currently being piloted with specific Art Units in TC3600 and with design examiners OC Training will be provided in Calendar Year 2017

  15. REPORTING IT ISSUES • NO TICKET NUMBER = NO PROBLEM • Call the service desk at 571-272-9000 or E-mail the service desk at Service Desk 9000 • Document IT issue(s) with Supervisor along with ticket number • New automated form: s/9000 is being piloted

  16. OPIM ANNOUNCEMENTS PLEASE READ

  17. PIV CARDS What to do if you cannot login with PIV Card 1- Check expiration date 2- Have you updated your pin ? 3- Call help desk and get a ticket number 4- Notify SPE 5- Login using VSA Fob and Password

  18. Next Generation Search “Search”

  19. Main Search Window

  20. Browser Window

  21. Facet Search

  22. Tagged Documents – Organizer View

  23. Tagged Documents – Table View

  24. Tagged Documents – List View

  25. CPC IT Examiner Tools Used for CPC

  26. CPC Homepage

  27. CAT – Classification Allocation Tool

  28. Scheme Navigator – Main Page

  29. Scheme Navigator – Example View

  30. PALM Modernization & SOHO Router

  31. SOHO Router

  32. Benefits of SOHO Router • Improved network reliability and performance, extremely rare to lose network connection or phone using this solution • Phone still works when Lync is down • No ERA VPN login required, you are basically plugged into the USPTO network as if you were on campus • Reduced steps for login, only need to login to your workstation with your PIV card • SOHO router connection provides a secure USPTO network connection essentially extending the campus computing/phone experience to your home, workstation is always connected to the USPTO Network

  33. Connect Your SOHO Router • The SOHO router and desk phone is mandatory hardware for Patent Hoteling. • User instructions are provided in SOHO router box and can be found at https://usptogov.sharepoint.com/sites/e0ae7ecc/teleworkdocuments/Telework_SOHO_VPN_and_Phone_11x17_user_setup_guide.pdf • If you have any questions when setting up your router please call the OCIO Service Desk at (571) 272-9000 or toll free at 1-877-786-3721.

  34. PALM Modernization: CEDR • Central Enterprise Data Repository (CEDR) project is an effort develop a single patent database that hosts patent application lifecycle management data. • Current Phase: Modernize PALM INFRA • CEDR Infrastructure stores accessible and manageable employee data that allows other business systems to more effectively function • CEDR INFRA will replace PALM INFRA • Release to users 12/3 - 12/4/2016 • Next Phase: Modernize PALM Count System

  35. CEDR: Features • Completely web – based • Internet Explorer and Google Chrome compatible • User interfaces (UI) are a one-to-one replacement of the current PALM Infrastructure tool interfaces • Parity+ achieved. All past features and functionalities, plus more, are included

  36. CEDR: Examiner Data • Signatory Authority • PII Data – personal information: Name, SSN, date of birth, city/count/state of birth, etc. • Grade, Step, Entrance on Duty Date, Step Start Date • Pauses for out of office • Transfer and search assignment • System Login • Email Address

  37. OPSG Update • CEDR is replacing PALM • There are many different transactions, services, and functions that utilize the underlying PALM data • One Patent Service Gateway (OPSG) is the project name for the updates being made to these services • The Agency’s plan is to update the code, ensure that everything continues to function as it should, and provide even more automation • Currently working on the Count Calculator

  38. Issue Classification Form Known Issue: Data in the form is wiped when the examiner Posts the case for Credit to a Reviewer for Approval or OPESS for Mailing Interim Solution: Instead of the data being deleted locally, the data is stored so that when the case is returned to the examiner, the form should auto populate with the original data upon pressing FWF edit UPDATE:Management has pushed a new update of OACS, version 4.2, that has appeared to resolve the issue. If this issue still persists for you, do not hesitate to contact POPA ASAP. OC, the OACS replacement tool, should not have the same issue.

  39. Service Desk Hours • Service Desk Hours of Operation are also in Eastern Standard Time • Monday through Friday: 5:30 a.m. to midnight • Weekends/Holidays/Official Closures: 5:30 a.m. to 10 p.m. • No service: Thanksgiving, Christmas, and New Year's Day • Service Desk closes at 6 p.m. the day prior to these three holidays

  40. USPTO Maintenance Windows • Automation system availability hours are in Eastern Standard Time • Monday-Thursday: 5:30 am until 12:00 midnight • Friday: 5:30 am until 10:00 pm • Saturday and Sunday: 9:00 am until 10:00 pm • Hours outside of the above hours are considered maintenance times

  41. Advance Service Notices • normally sent out to the Patent Corps in advance • provides notification of the systems that will be impacted and what actions, if any, a Bargaining unit member would need to take • plan accordingly if wanting to work during a maintenance window • thoroughly read these notices to understand if the desired work during this time will be impacted by the planned automation activity

  42. Typical Service Desk Process

  43. Service Desk’s Role CALL the Service Desk (571-272-9000) and GET A TICKET NUMBER! It is not an exercise in futility. If your problem is not particularly urgent, then E-mail (servicedesk@USPTO.GOV) the service desk and GET A TICKET NUMBER! Do not let the Service Desk close your ticket number until you are satisfied that your issue has been resolved  The Service Desk can be the first place where a local or system-wide automation problem is identified, e.g. call volume (you are 76th caller) Without more information, you do not know if your particular problem is the same as or different than the other 76 callers So CALL the Service Desk and leave a voicemail or simply an email message if you do not want to wait on hold for service

  44. LAST BUT NOT LEAST PLEASE TAKE POPA’S IT SURVEY AT WWW.POPA.ORG http://popa.org/blog/popa-information-technology-it-town-halls/ OTHER TIME CODE: ALPOPA-0000-090285 THANK YOU FOR YOUR TIME

  45. QUESTIONS ????

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