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Chapter 7 Emotions and Moods

Brian Gladney MGNT 3300 Dr. Johnson. Chapter 7 Emotions and Moods. Keep a damper on emotions in the workplace. Emotions of any kind are disruptive…not constructive Create an “emotion-free” organization. The Myth of Rationality. Differentiate emotions from moods. Emotions

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Chapter 7 Emotions and Moods

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  1. Brian Gladney MGNT 3300 Dr. Johnson Chapter 7Emotions and Moods

  2. Keep a damper on emotions in the workplace. Emotions of any kind are disruptive…not constructive Create an “emotion-free” organization The Myth of Rationality

  3. Differentiate emotions from moods • Emotions • Caused by specific event. • Very brief in duration. • Specific and numerous in nature. • Moods • Cause is often general and unclear. • Last longer than emotions. • More general. AFFECT A broad range of feelings that people experience. Affect can be experienced in the form of emotions or moods.

  4. Biology of Emotions • Intensity : • Job make different demand on our emotions. • People vary in their inherent ability to express emotional intensity. • Frequency and Duration: • Some emotions occur more frequently than others. • Emotions also differ in how long they last. • Relationship between Rationality & Emotions • Functions of Emotions different aspects of emotions

  5. Personality Day of the week & time of the day Weather Stress Social activities Sleep Exercise Age Gender sources of emotions and moods.

  6. External Constraintson Emotions • Organizational Influences • There are no single emotional “set” that all organizations worldwide seek. • The climate in well-managed U.S. organizations is one that strives to be emotion free. • Cultural Influences • Does the degree to which people experience emotions vary across cultures? • Do people’s interpretations of emotions vary across cultures?

  7. Emotional labor Felt versus Displayed emotions Surface acting Deep acting the impact OF emotional labor

  8. CASE FOR CASE AGAINST • Intuitive Appeal • EI Predicts Criteria That Matter • EI Is Biologically Based • EI Is Too Vague a Concept • EI Can’t Be Measured • The Validity of EI is Suspect case for and against emotional intelligence

  9. Selection Decision Making Creativity Motivation Leadership Interpersonal Conflict Negotiation Customer Service Job Attitudes Applications of Emotions and Moods to OB

  10. Different Emotions and Moods

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