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Chapter 4: Emotions and Moods

Chapter 4: Emotions and Moods. LO 1. Emotions and Moods. LO 1. Emotion. Six essentially universal emotions May be placed along a spectrum of emotion. Happiness. Fear. Sadness. Anger. Disgust. Disgust. Surprise. LO 1. Moods. LO 3. Sources of Emotions and Moods. Personality

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Chapter 4: Emotions and Moods

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  1. Chapter 4: Emotions and Moods

  2. LO 1 Emotions and Moods

  3. LO 1 Emotion • Six essentially universal emotions • May be placed along a spectrum of emotion Happiness Fear Sadness Anger Disgust Disgust Surprise

  4. LO 1 Moods

  5. LO 3 Sources of Emotions and Moods • Personality • Affect intensity • Time of Day • Day of the Week • Weather • Stress • Social Activities • Sleep • Exercise • Age • Sex

  6. LO 4 Emotional Labor • Emotional labor • Emotional dissonance • Types of Emotions • Felt: actual emotions. • Displayed: required or appropriate emotions. • Surface acting • Deep acting

  7. LO 5 Affective Events Theory

  8. LO 6 Emotional Intelligence

  9. LO 7 Emotion Regulation • Emotion regulation involves identifying and modifying the emotions you feel. • Emotion Regulation Techniques • Acknowledging rather than suppressing emotional responses to situations. • Re-evaluating events after they occur. • Venting.

  10. LO 8 How Managers Can Influence Moods • Use humor and praise to increase employees’ positive moods. • Being in a good mood oneself can result in more positivity and better cooperation. • Selecting positive team members can have a contagion effect.

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