HRM-Instruments in Austrian Red Cross

1. HRM-Instruments inAustrian Red Cross Workshop Volunteer Management 1 Service / Community Learning

2. Your Presenters ... Erika Hintermayr 28, living and working in Vienna HR-Manager for Austrian Red Cross Vienna Branch Gerry Foitik 31, living and working in Vienna Ambulance Service and Nat´l Disaster Relief Department - ARC Headquaters & Volunteer Vienna Branch

3. Austrian Red Cross • 9 Branches • 39.000 volunteers • 4.300 paid staff

4. Austrian Red Cross - Services • Ambulance Service • Health & Social Serv. • Blood programme • Disaster Relief • Youth Red Cross • Tracing • Training • Dissemination

5. Starting Position • Changing of social and demographic structure in society • Survey 2001: no decline in willing-ness to volunteer, but • change in expectations and • needs and attitude to volunteering • Challenge for ARC: Adaption of HRM-Strategy due to changes („New Volunteering“)

6. Plan of Action • Forming a Project Team targeting • Development of a Volunteering-Policy • Systematic and structured recruiting-process • Instruments of HRM (adapted for volunteers) • Guidelines for recognition and rewards for volunteers

7. Policy Volunteering for the Red Cross counts

8. Policy - Volunteering counts • for our volunteers • for society • for the organisation

9. Policy 3 parts: • volunteering counts • our volunteers and staff • rights and duties • our managers ...

10. Policy: Managers Responsibilities • MbO - sharing ideas and plans • Coordination and Organisation of volunteer activities • Information Management • Delegation and Controlling • Assisting in crisis-situations and personal problems • ...

11. Recruiting Process • Single point of contact for each district branch • Detailed job description and job profile for every position • Information and Screening of all candidates (face-to-face-meeting) • Signing of „volunteer-contract“ • Structured training programme for every new volunteer

12. THX for your attention