Workshop Q T I M & R : Quality Tools, Instruments , Methods and Results 23/11/2012

1. The 7th European Quality Assurance Forum “How does quality assurance make a difference?” Hosted by Tallinn University, Tallinn, Estonia 22-24 November 2012 • Workshop • QTIM&R:Quality Tools, Instruments, Methods and Results23/11/2012

2. Twitteryourcommentsduringthis workshop to: • #QTIMER • Or use the link on www.khlim.be/112

3. Describe (y)our bottlenecks forqualityassurance with single keywords Write down yourkeywords on qualityassurance (1 per post-it) andgivethemto Reinoud: max. 8 min.

4. Catholic University College / LCUC (KatholiekeHogeschool Limburg / KHLim) • 6000 students / 800 employees • 7 faculties / 17 research groups • member of the Association KULeuven, network of KULeuvenand 12 university colleges in Flanders • open and dynamic network, with more than 80.000 students • exceptional resource pool with a wide range of study and training programmes, outstanding research, and high quality community engagement. • active member of different European educational networks • exchange students with many universities throughout Europe • co-operation with schools and organisations all over the world

5. Whoandwhere are we? Members of the QualityStaffKHLim: • reinoud.vandervelden@khlim.beQ in education • dries.froyen@khlim.be Q coordination • luk.indesteege@khlim.beQ in research and LLL

6. Someresults of ourowninternal research • 3 min. questionnaire ( Drive) on ourquality culture • Invitationsent to 800 mailboxesfromcolleagues • 373 answers(almost 50%)aftertwodays (andnights) • Name was optional, about ¼ did (the most motivated) • Feedback: 3 short reports in the weeklyinternalnewsletterwithfiguresandquotes

7. Some statements we used • My definition of quality is: personal / fromourteam / fromourfaculty / fromour HEI • Leadersship in mydepartment is: absent / vague / strong / empowering • My autonomy (in mywork) is:zero / limited / large / unlimited • The time I spendfor/withquality is:zero / lessthanneeded /sufficient / more then I wish • I go towork:with a sigh / neutral / hopeful / whistling

8. Somequotesfrom Report 1 • Sometimes I amafraidfor the quality of oureducationbecause... toomuch concern forquality. • Quality requires time, which is more and more difficult to release • In theory we have a lot of quality,but in practice little material can be found Illustrations: http://www.homeinvest.nl/disclaimer

9. Somequotesfrom Report 2 • How do I feel in the morning, on the roadtomy job? • Our personal autonomy is the reason why dealing with stress, tension and pressure still remains feasible. • We needless ‘management’ and more leadership, withvisionand charisma. whistling hopeful with a sigh neutral

10. Somequotesfrom Report 3 • Goodenough is notgoodenough • Quality is : to bring out the best of every employee • How many time do I spend on quality: • We continue to rush… much verymuch nothing little

11. Our instant QualityWordletoday : Our bottlenecks forqualityassurance

12. Let’stryDrive • Go towww.khlim.be/112 • Click on Tallinn workshop QTIM&R • Fill in the questionnaire (3 min.)

13. Now we go forsolutions www.brainwads.net/drewhawkins/2011/07/brainstorming-challenges/

14. The visciouscircle of quality • No time tolearn → • Lack of knowledgeaboutQualityAssurance → • Much time usedfor Q A → • No time at all →

15. Theme of the brainstorm: How can we help the middle-management of our HEI toassurequality? • Trigger your mind for (elements of) solutionsto break open the visciouscircle of quality • Write down every solution on 1 paper in one or a few keywords • Max 7 solutionsforeach participant  • Delivery: waitforyour turn The rules of the brainstorm:

16. HerecomesWordleagaintoshow usourresults

17. Thispresentationwillbeavailable on www.khlim.be/112 Questions ???

18. Goodluckwith Q in your HEI THX