Iowa State University

1. Iowa State University  Facilities Planning and Management Custodial Services

2. Custodial Services Mission Statement – Custodial Services strives to provide professional, technical, and non-technical support and services to students, staff, faculty and visitors to create and maintain a comfortable, safe, and functional campus environment. We manage the university’s physical assets through efficient utilization of available resources to ensure that the university can fulfill its mission of becoming the best land grant institution through learning, scholarship, and engagement. Vision Statement – To provide and maintain a beautiful, clean, safe, and healthy building environment that is maintained at required standards for the use and enjoyment of the students, staff, and public in support of the university’s missions of becoming the best land grant institution through learning, scholarship, and engagement.

3. Custodial Services Relationships (inner- department) A&E Services, Review plans and specs, request services SPC, Coordination with In-house construction planning Space Planning, project coordination CRS, project coordination, customer services Computer Support Services (CSS) Recycling Program, coordinate and support Campus Services, assist with trash removal

4. Custodial Services Relationships (campus/community) Department of Public Safety Environmental Health and Safety Training and Development Central Stores Human Resource Services Affirmative Action Building Supervisors/campus customers Ames Chamber of Commerce, Association for Quality and Participation Assist students with projects Provide informational support for new students and visitors Student employment opportunities/work study Memorial Union

5. Custodial Services Custodial Services Provides: Day to Day Custodial Services Special Projects Special Event Support Customer Requested Service Billed Services

6. Custodial Services Day to Day custodial Services Consist of: Sweeping, Dusting, Mopping Sanitizing, Restroom care, Locker room care Emptying Trash, Re-lamping Paper recycle, Lamp recycle Snow removal at building entrances Response to special needs Maintenance and Repair Service Requests Web Page interaction Daily Interaction with Customer 6,521,653 gross square feet served 125 FTE, 52,352 gsf/FTE $3,836,117 budget, $0.64/gsf

7. Custodial Services Day To Day Custodial Services

8. Custodial Services Special Projects Consist of: Sealing and refinishing floors Shampooing carpet and carpet runners Washing windows Annual space deep cleaning Shampooing upholstered furniture

9. Custodial Services Special Projects

10. Custodial Services Special Event Support Consists of: (Destination Imagination, Iowa Games, Special Olympics, Athletic events, VEISHEA) Preparation for event Restroom care Trash receptacle management Trash pickup Spill management

11. Custodial Services Special Event Support

12. Custodial Services Customer Requested Services Consist of: Customer cleaning needs beyond Day to Day services Billed Services Consist of: Non-Educational and General funded customers requesting Day to Day services Customer service requests beyond Day to Day services

13. Custodial Services Customer Requested Services Additional Weekend services to Alumni Hall, Durham Center, and Parks Library Billed Services (Soil Tilth, NSRIC, Research Park, Student Health Center, Veenker Golf Course, Reiman Gardens)

14. Custodial Services Day to Day Operations Provided Monday through Friday Hours 5:00 a.m. – 4:00 p.m. Emergency response 7 days a week, 24hrs/day Special Projects and Special Events Scheduled overtime hours 7 days a week, 24hrs/day Customer Service Provided for during day to day services Billed Services Scheduled with customer 7 days a week, 24 hrs/day

15. Custodial Services Custodial Services is divided into 16 Self Directed Work Teams Each teams is responsible for planning daily work coverage, scheduling projects and completing daily routines. Each team have 5 Starpoints that provide essential responsibilities in the team functioning properly.

16. Custodial Services Starpoint Roles Administrative Supplies & Equipment Safety & Training Scheduling Customer Service

17. Custodial Services Administrative Starpoint Receives calls to the team the beginning of the day and delegates information were needed. Informs team of absences Carries pager as a contact person Checks for Email and delivers to team huddle Relays information of vacation requests issues and concerns to Facilitator Leads huddles and team meetings Bring administrative issues to the Starpoint council for action. Interacts with manager of custodial services through the Starpoint council. Passes items outside the ability of the team to resolve to the manager of custodial services.

18. Custodial Services Supply & Equipment Starpoint Supply Receives the need for custodial supplies for each facility Receives information on new goods and test opportunities from the Starpoint council Equipment Maintains a listing inventory of all equipment in the team. Meets with the Starpoint council to receive information on new equipment.

19. Custodial Services Safety & Training Starpoint Safety Inspects the equipment used in the team area for proper safety. Reviews the MSDS book monthly and obtains any needed MSDS’s from the stores. Training Receives the safety training material and review the training program with the team. Trains new employees to the team Ensure proper training is completed Communicates training needs to the facilitator

20. Custodial Services Scheduling Starpoint Starpoint Leader and the team plan the custodial project activity for the month Starpoint Leader transmits awareness of construction project activity within the team area to the team. The Starpoint leader and the team receive the need for a departmental special event. Starpoint Leader and the team receive the need for a work order, either a repair or a special work order for custodial project or customer services.

21. Custodial Services Customer Service Starpoint Makes a brief weekly contact with the customer service coordinators Carries a pager for quick customer contact Maintains a listing of and review the cleaning standards and schedules in place within the department. Receives the immediate customer’s problems from the team’s customers

22. Custodial Services Team Summary Team 1 7 personnel, 5 buildings Team 2 8 personnel, 5 buildings Team 3 8 personnel, 5 buildings Team 4 8 personnel, 5 buildings Team 5 8 personnel, 3 buildings Team 6 8 personnel, 3 buildings Team 7 6 personnel, 7 buildings Team 8 8 personnel, 3 buildings

23. Custodial Services Team Summary (cont.) Team 9 8 personnel, 9 buildings Team 10 7 personnel, 6 buildings Team 11 7 personnel, 7 buildings Team 12 8 personnel, 3 buildings Team 13 8 personnel, 11 buildings Team 14 8 personnel, 10 buildings Team 15 9 personnel, 8 buildings Team 16 9 personnel, 2 buildings

24. Custodial Services Temporary Assistance 12 personnel Student Assistance 40 personnel Team Support 4 personnel

25. IOWA STATE UNIVESITY Facilities Planning and Management Custodial Department Thanks You for your Time If you have any Questions please contact: J. Paul Haggard Manager, Custodial Services Facilities Planning & Management Iowa State University Ames IA 50011-4027 Ph. 1-515-294-2826 Fax 1-515-294-5112