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LEN HUNT. Kia Motors America Executive Vice President & COO. What is a brand?. A complex set of satisfactions both promised & delivered. What ties people to a brand?. 1. Truth to Core Promise. 2. Ability to Inspire Passion. Core Promise: Then. Low Price & Warranty. Core Promise: Now.
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LEN HUNT Kia Motors America Executive Vice President & COO
What is a brand? A complex set of satisfactionsboth promised & delivered
What ties people to a brand? 1. Truth to Core Promise 2. Ability to Inspire Passion
Core Promise: Then Low Price & Warranty
Core Promise: Now Value Fun-to-Drive Quality Safety
The Brand Ladder PRIDE AND PASSION LEAD TO EMOTIONAL ALLEGIANCE = LOYALTY
What we are seeing New products have inspired confidence and fostered integrity . . . . . . and our owners are beginning to show their pride
Soul – Confirmed production for 2009 MY Peter Schreyer Chief Design Officer Kue concept Inspiring passion
Raising the brand profile Relationship with 14 NBA teams 1st ever owner magazine Kids’ Choice Awards
Raising the brand profile Everything we do: - Focuses on greater familiarity - Fulfills the core promises - Maintains a sense-of-humor and desire to be different
Focus on Kia.com Web site ranked #1 by consumers in J.D. Power poll for the third time Consumers that visit Kia.com are 60% more likely to seriously consider purchasing a Kia
Stand out from the clutter Finding new, interactive ways to engage consumers on the Web Kia.com is the integration engine