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Preferred Priorities of Care Link Nurse Study Day. Judith Wilde & Gerard Kenyon 11 th May 2011. Principles of Good Communication. Brainstorm ?. Principles of Good Communication. Body Language Non-verbal Communication Listening Using Open Focused Questions
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Preferred Priorities of CareLink Nurse Study Day Judith Wilde & Gerard Kenyon 11th May 2011
Principles of Good Communication Brainstorm ?
Principles of Good Communication • Body Language • Non-verbal Communication • Listening • Using Open Focused Questions • Communication Barriers for Patients • Communication Barriers for Staff Tips for good communication
EOL Group presentation9.1Establish systems and processes to ensure End of Life quality outcomes are met. 9.2To develop a Trust End of Life Strategy which is in line with the strategies of Cumbria and North Lancashire PCT’s and monitor the implementation. 9.3To monitor the implementation of relevant NICE or other significant national guidance within EoL Care. 9.1Establish systems and processes to ensure End of Life quality outcomes are met.9.2To develop a Trust End of Life Strategy which is in line with the strategies of Cumbria and North Lancashire PCT’s and monitor the implementation.9.3To monitor the implementation of relevant NICE or other significant national guidance within EoL Care.
Aspects of Advance Care Planning • Opening the conversation • Explore the options • Identify your wishes & preferences • Refusing specific treatment, if you wish to • Ask someone to speak for you • Appoint someone to make decisions for you using a Lasting Power of Attorney • Let people know your wishes
‘The route to success’in end of life care – achieving quality in care homes • Influenced by ‘End of Life Care Strategy’ 2008
Checklist • Who is the PPC document for? • What is the PPC document for? • Should other people be told about a patient’s PPC? • Will preferences & priorities be met? • What should be included in a PPC? • How do you obtain a PPC document?