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Cisco Unified Attendant Consoles Version 10.0

Cisco Unified Attendant Consoles Version 10.0. February 2014. Portfolio Overview. Yesterday. Today. Why Cisco Unified Attendant Consoles?. Incoming calls are important Handle calls efficiently and professionally Improve satisfaction by creating more personal caller experience

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Cisco Unified Attendant Consoles Version 10.0

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  1. Cisco Unified Attendant Consoles Version 10.0 February 2014 Portfolio Overview

  2. Yesterday Today

  3. Why Cisco Unified Attendant Consoles? • Incoming calls are important • Handle calls efficiently and professionally • Improve satisfaction by creating more personal caller experience • Leverage Cisco UC applications (UCM, Jabber, Unity Connection) • Cover wide range of attendant console requirements

  4. Cisco Unified Attendant Console Standard

  5. Cisco Unified Attendant Console Standard Modern user interface Search corporate directory and speed dials Busy lamp field and Jabber presence in directory Leverage Cisco UCM for call distribution and call park Import Cisco UCM Attendant Console speed dials

  6. Cisco Unified Attendant Console Standard Easy transition from Cisco UCM Attendant Console User interface consistent with other Cisco UC products No server to deploy!

  7. Cisco Unified Attendant Console Advanced

  8. Cisco Unified Attendant Console Advanced Powerful call queuing engine Robust directory holds up to 100,000 contacts and syncs with Cisco UCM or Active Directory Busy lamp field and Cisco or Microsoft Lync presence in directory Optional high availability protects from down time Ideal for handling many calls from many different sources

  9. Product Upgrades and Migrations

  10. Premium, Enterprise, Business Edition Customers • No-cost upgrade for UCSS customers • Premium Edition customers retain HA* • Over-the-top upgrade** • Upgrade orderable in Cisco Product Upgrade Tool Premium Edition Enterprise Edition Business Edition Cisco Unified Attendant Console Advanced 10.0 * HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed ** if server meets UAC Advanced minimum requirements

  11. Department Edition Customers • No-cost migration for UCSS customers • Requires fresh install – no database migration available • UAC Standard license orderable in Cisco Product Upgrade Tool Department Edition Cisco Unified Attendant Console Standard 10.0

  12. New in Cisco UAC Advanced 10.0 Personal Directory Group sharing Share with one or more UAC Advanced users Manually add individual contacts Add contacts that aren’t in the directory sync source to the searchable directory, including the Full Directory and Personal Directory Groups Improved out of hours call routing per queue Support for Cisco UCM and Cisco Unified Presence versions 7.1(5) – 10.0(1)

  13. Moving from Enterprise Edition to UAC Advanced 10.0 Active Directory integration Sync directory directly with AD 100 queues Increased from 50 50 concurrent users (up from 40) Queue overflow enhancements Destination per overflow type Destination type: queue or number Optional server high availability (additional license)

  14. Moving from Business Edition to UAC Advanced 10.0 Full Cisco UCM and Active Directory integration Increased from 500 directory entries 100 queues Increased from 3 50 concurrent users (up from 12) Different Music on Hold in queues Queue overflow enhancements Destination per overflow type Destination type: queue or number Optional server high availability (additional license)

  15. Try Them Today! Download from cisco.com/go/ac Register for a free 60-day evaluation license More information cisco.com/go/cuac

  16. Additional Detail for Partners

  17. Product Positioning Both Cisco UAC Standard Cisco UAC Advanced • Customers using legacy UCM Attendant Console • Small/branch offices • Retail stores • Simple attendant console requirements • Minimum TCO (no server) • Centralized and distributed call answering • Corporate headquarters with branch offices • Dedicated operator center and departmental answering • Enterprises with complex call queuing requirements • Dedicated operator centers • Active Directory integration • Very large corporate directory

  18. Resources Cisco Unified Attendant Consoles Hub http://www.cisco.com/en/US/partner/products/ps7282/index.html • Partner resources • Data sheets • Product bulletins • White papers • End of Sale notifications Product Documentation http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html • User Guides, Installation/Administration Guides • Design Guide • Release Notes

  19. Demo Resources Use UAC Standard in dCloud’s Collaboration 10 release (available ~end of Feb 2014) dcloud.cisco.com UAC Standard and UAC Advanced participating in Collaboration System Release 10 NFR kit

  20. SKUs and List Prices Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC10X-ADV, Qty5) Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order L-CUAC10X-STND, Qty 10)

  21. Sample Order Config Top-level SKU UAC Advanced – 1 seat (includes server) UAC Advanced – Server HA (1 per UAC Advanced publisher) UAC Standard – 1 seat

  22. Cisco UAC Advanced Topology A Cisco UAC Advanced server supports a single UCM cluster Multiple Cisco UAC Advanced servers may be deployed against a single UCM cluster

  23. Cisco UAC Standard Topology

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