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“How do you eat an elephant?”

“How do you eat an elephant?”. THE MARIE CURIE CENTRE BELFAST EXPERIENCE. Profile of Marie Curie Centre Belfast. 19 bedded In-Patient Unit Over 360 admissions every year 100 staff 150 volunteers Satellite Day Therapy Services Family Bereavement Care Complementary Therapies

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“How do you eat an elephant?”

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  1. “How do you eat an elephant?” THE MARIE CURIE CENTRE BELFAST EXPERIENCE

  2. Profile of Marie Curie Centre Belfast • 19 bedded In-Patient Unit • Over 360 admissions every year • 100 staff • 150 volunteers • Satellite Day Therapy Services • Family Bereavement Care • Complementary Therapies • Living Rooms Appeal

  3. Privacy & Dignity • Fits in with the ethos of palliative care • Timely, due to planned refurbishment and extension programme • User groups established (Chartermark) • Enthusiasm!

  4. The process • Team leader • Comparison group • The 7 factors • Identify areas of good practice & gaps • Action Plan • Implement • Review

  5. Progress? • Slow! • Keeping it simple • Time factors • Membership

  6. What happened next? Service User Group! • Most productive • Small but significant • Important to them!

  7. Gaps? • Religious/cultural issues • Lack of space • Shared rooms • Too much contact! • Hiding death • Sharing information

  8. One bite at a time! • Induction/education • Ethnic minorities information • Care after death policy • Comments cards • Single rooms/facilities for families • Protected time for patients

  9. Where to now? • More benchmarks • Other care settings e.g. satellite day therapy areas, MCNS. • Other hospices to benchmark against • A new building!

  10. Lessons learnt…………. • Keep it simple • Listen to everyone • Complaints are good! • Suggestion box • User groups • Small things are IMPORTANT too!

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