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HP/Anevia Quality assessment. Your Agenda. On July the 9 th · 10H45 -> 11H00 : welcome coffee and presentation of the Agenda · 11H00 -> 12H00 : project governance with Clara · 13H30 -> 15H00 : presentation of our QA with Riitta
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Your Agenda • On July the 9th • · 10H45 -> 11H00 : welcome coffee and presentation of the Agenda • · 11H00 -> 12H00 : project governance with Clara • · 13H30 -> 15H00 : presentation of our QA with Riitta • · 15H00 -> 16H30 : R&D presentation with Alain/Emilien/Tanguy/Frederic • · 16H30 : Sales meeting with Manelli • On July the 10th • · 10H00 –> 11H00 : presentation of the company with Manelli • · 11H00 -> 12H00 : presentation of the support with François • · 14H00 -> 14H30: presentation of our support tool RT with François/Clara • · 14H30 -> 15H30 : product management presentation with Nadine • · 15h30 -> 16H30 : overview of the viamotion suite – hands-on session with Clara / Alexandre • · 16H30 -> 17H30 : (with you Bruno) let’s focus on pending actions and define a list of priorities before leaving
yourCONTACTS • Manelli Hosseini -> VRP ww sales • Alexandre Arnodin -> VP sales engineering • François Gombault -> VP professional services • Alain Bonatti -> VP R&D • Riitta Moilanen -> QA manager • Nadine Patry -> product marketing senior director
Your Agenda • On July the 9th • · 10H45 -> 11H00 : welcome coffee and presentation of the Agenda √ • · 11H00 -> 12H00 : project governance with Clara • · 13H30 -> 15H00 : presentation of our QA with Riitta • · 15H00 -> 16H30 : R&D presentation with Alain/Emilien/Tanguy/Frederic • · 16H30 : Sales meeting with Manelli • On July the 10th • · 10H00 –> 11H00 : presentation of the company with Manelli • · 11H00 -> 12H00 : presentation of the support with François • · 14H00 -> 14H30: presentation of our support tool RT with François/Clara • · 14H30 -> 15H30 : product management presentation with Nadine • · 15h30 -> 16H30 : overview of the viamotion suite – hands-on session with Clara / Alexandre • · 16H30 -> 17H30 : (with you Bruno) let’s focus on pending actions and define a list of priorities before leaving
Project gouvernance (1) • Sales handover • Handover document filledprior to startinganyproject -> thisaims at providing the inputs expected by the project manager • Kickoff checklist • Kick off meeting withpresales, project manager & customer • Milestones and Risks identified • Project deployment • Identifying PS ressources • Identifying R&D ressources • Consolidating the planning with the team – thisincludes • a quick review of the requirementswith the customer • The development of the expectedfeatures (if applicable) • The validation campaign • The remote installation • The on-site installation (if applicable) • The acceptance phase • Building an alias to communicateinternallywiththe ressources involved in thisproject • Regular internal point to staysynchronised • Wiki or easyaccess &shared info available • Addingsome tests (if applicable) to consolidate the QA and make sure the expected release willbeproperlycertifyed
Project gouvernance (2) • … and with the customer • Organizingregular call with the customer • Writting a SAT (if releavant) to outline the scope of the project • Milestonesfollow-up • Deliveries • It’s up to the project management to deliver • The expected release and licenses (if not alreadyshipped by the sales admin) • The documentation – including the user guide of the major release and the release note • Measuring the project progression • Adjusting estimations each time a new riskisidentified -> Telco projectdashboardupdatedeveryweeks • RTtools to track the time spent by the PS team • Checking the customer satisfaction via CSAT -> top management isthuskeptposted of the current situation • Financial monitoring • Training (On-demand) • Presentations and hands on built in collaboration with the project manager to fit with the customer’s expectations • Training delivered on-site or remotely by our ‘new project’ support team • Support Handover • Formalhandoverwith the evolution team • Guiding the customer all alongthis transition
Your Agenda • On July the 9th • · 10H45 -> 11H00 : welcome coffee and presentation of the Agenda √ • · 11H00 -> 12H00 : project governance with Clara √ • · 13H30 -> 15H00 : presentation of our QA with Riitta • · 15H00 -> 16H30 : R&D presentation with Alain/Emilien/Tanguy/Frederic • · 16H30 : Sales meeting with Manelli • On July the 10th • · 10H00 –> 11H00 : presentation of the company with Manelli • · 11H00 -> 12H00 : presentation of the support with François • · 14H00 -> 14H30: presentation of our support tool RT with François/Clara • · 14H30 -> 15H30 : product management presentation with Nadine • · 15h30 -> 16H30 : overview of the viamotion suite – hands-on session with Clara / Alexandre • · 16H30 -> 17H30 : (with you Bruno) let’s focus on pending actions and define a list of priorities before leaving