Innovations, Challenges & Opportunities – Locally and Globally Jeff Joerres Chairman and CEO Manpower Inc.

1. Innovations, Challenges & Opportunities – Locally and GloballyJeff JoerresChairman and CEOManpower Inc.

2. Manpower Facts 82 countries/territories $22 billion in revenues in 2008 33,000 employees 400,000 clients 4,400 offices 4 million placements 5 million placements 9 million trained Marquette University - Circles Marquette University - Circles 2 2008 Segment Salesin millions ($)

3. Marquette University - Circles World of Work Trends Following detailed analysis of the world’s shifting trends and dynamics, we have identified the following megatrends as critical to navigating the changing world of work:

4. Marquette University - Circles Demographics / Talent Shortage • Implications: • Multi-generational work environments are on the rise • Retiring baby boomers taking knowledge and skills with them • Technology changes driving demand for new skills • Shift to service economy – can we compete?

5. Marquette University - Circles Skills Mismatch: Top 10 Hardest Jobs to Fill United States 1. Engineers 2. Nurses 3. Skilled Manual Trades 4. Teachers 5. Sales Representatives 6. Technicians 7. Drivers 8. IT Staff 9. Laborers 10. Machinists / Machine Operators Global 1. Skilled Manual Trades 2. Sales Representatives 3. Technicians (primarily production/operations, engineering or maintenance) 4. Engineers 5. Management/Executives 6. Accounting & Finance Staff 7. Laborers 8. Production Operators 9. Secretaries, Pas, Administrative Assistants & Office Support Staff 10. Drivers 30% of employers worldwide indicated difficulty filling positions

6. Marquette University - Circles • Implications: • Need segmented candidate attraction models • Individuals will select the location where and when they want to work • Multiple work environments will be required • Individuals are taking more responsibility for their own career development • Increased need for employers to be socially responsible The Individual Rules One Size Fits One

7. Marquette University - Circles Technological Revolutions • Implications: • Increased Transparency • Greater global arbitrage • Greater links between individuals • True ubiquity of technology and tech tools • Green jobs and work practices

8. Marquette University - Circles Rise of Customer Sophistication • Implications: • Need ability to respond globally to customer needs • Business models will be more complex • Responses and Solutions to market will need to be: • Quicker and sharper • Differentiated • More global

9. The US Labor Department estimates that today's worker will have 10-14 jobs by age 38 1 in 2 have been in Current Job <5 year 1 in 4 have been in Current Job <1 year 7 out of 10 high school students want to start their own companies By 2016, 44% the World population will be between 15 and 34 69% of them classify their ideal job as being one where they get to choose where and when they work Marquette University - Circles Shift of Power from Employer to Employee

10. Marquette University - Circles What Can You Do To Remain Competitive in the Future World of Work • Find ways to prolong working life and improve talent attraction and retention strategies • Promote vocational qualifications and status of vocational work • Invest in technology training and development that’s aligned with economic requirements • Promote inclusive workforce that’s culturally and geographically diverse • Encourage flexible work arrangements • Rethink immigration process and policies • Make public and private work together • Create “sister” relationships to fill talent gaps • Understand how people want to work The companies that attract and retain quality people with the strongest skills in this tough, dynamic and competitive world of work will be the engines of world economic growth and prosperity.

11. Marquette University - Circles Questions?