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Introduction to Community Manager Reports

Introduction to Community Manager Reports. Community Manager Reports. Community Managers and Group or Space owners. Who is it for?. Integrates easy-to-use charts into the Jive experience that show how communities are growing and behaving. What does it do?.

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Introduction to Community Manager Reports

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  1. Introduction to Community Manager Reports

  2. Community Manager Reports Community Managers and Group or Space owners Who is it for? Integrates easy-to-use charts into the Jive experience that show how communities are growing and behaving What does it do? Free add-on to Jive 4.5.7 or 5.0.1 How do I get it?

  3. Navigation in 5.0 Owners of Groups or Spaces have new tab. Top-level Community Managers have new menu option.

  4. Navigation in 4.5 Owners of Groups or Spaces have new tab. Top-level Community Managers have new menu option.

  5. Dashboards Places Dashboard • User Adoption & User Leaderboard • Content & Answered Question trends • Links to detailed Reports • Specific to the Group or Space • For use by Group/Space owners Global Dashboard • User Adoption & User Leaderboard • Content & Answered Question trends • Profile Completion • Places Activity • Links to detailed Reports • For use by global community managers

  6. User Adoption Charts Data can be global or specific to a Group or Space Latest Values • Total Users (Global charts only) • All system users who have not been disabled. • Active Users • Users who have viewed at least one item in the previous 30 days. • Participating Users • Users who have commented, liked, rated/voted, edited, or created content in the previous 30 days. • Contributing Users • Users who have created new content in the previous 30 days.

  7. Content Charts Data can be global or specific to a Group or Space Latest Values • Total content: documents, discussions (includes questions), blog posts, polls, ideas and videos • Ideas and Videos optional • Other custom content types are not included

  8. Question and Answer Charts Data can be global or specific to a Group or Space Latest Values Average Question Response Times • For each day the average length of time questions were outstanding prior to receiving a first response, first helpful answer, or correct answer on that day Answered Questions • Total numbers of questions asked, questions with at least one response, questions with a helpful answer, and questions with a correct answer

  9. Profile Completion Percentage of users with completed profile fields • Avatar and Profile Image percentages always displayed • Top 8 other non-required attributes also shown (top 4 on dashboard) • Hover over percentage displays absolute number of users who have completed that profile element • Included in Global Report only

  10. Places Activity Top Places • Based on Views over selected time period • Names of Secret Groups are not shown if the user looking at the chart does not have permission to see them • Included in Global Report only

  11. Report on Subsets of Users Define filters on searchable profile fields • User charts: Active, Participating & Contributing users that match filter • Content charts: content created by people that match filter • Question charts: questions asked by people that match filter • Profile charts: profile completion by people that match filter • Places Activity charts: top places for people that match filter

  12. Filtering Examples Show All Content in Group (no filter) Show All Content in Group Created by Engineers Show All Content in Group Created by Engineers also in PA office

  13. All charts default to last 90 days Time range for reports can be changed to last 7, 30, 90 days or last year Users, Content and Question charts simply show more or less history Places Activity charts show top places based on views over the time period selected User Leaderboard & Profile Completion charts are not impacted by date range selection Date Controls

  14. Include Subspaces • By default, Reports at the Space level reflect content and user activity in that Space only and NOT subspaces • Each subspace has its own set of Reports • If the Include Subspaces flag is checked the Reports reflect the content and activity in the current Space plus all of its subspaces

  15. Export • All charts may be exported as CSV • Exported data is based on same date ranges and filters as displayed chart • In some cases, slightly more information is included in the export than in the displayed chart • Profile Charts: all non-required profile field percentages • Places Activity charts: top 1000 places; also show place owners • User Leaderboard: top 1000 people • Question Response times: averages in hours instead of days

  16. Chart Features IntegratedHelp Add/remove items from chart Tooltips Zoom in on portions of chart by dragging mouse

  17. The new way to business.

  18. Community Manager Reports Details Jive Engage Platform • CMR is distributed as a plugin for Jive 4.5.7 or 5.0.1 • CMR uses the Jive Analytics Database • CMR data is updated once per day Web App CMRPlugin Jive Analytics Database

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