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Homes Without Barriers

Homes Without Barriers. Making homes work for Devon’s tenants. SW Improvement& Efficiency Partnership. Mackintosh O’Connor Associates. Key drivers for the project. Increased demand for DFG Increased take up by HA tenants Lack of clarity about HA policy

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Homes Without Barriers

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  1. Homes Without Barriers Making homes work for Devon’s tenants SW Improvement& Efficiency Partnership Mackintosh O’Connor Associates Mackintosh O'Connor Associates Ltd

  2. Key drivers for the project • Increased demand for DFG • Increased take up by HA tenants • Lack of clarity about HA policy • Concern about future demand trends and likely budget • Desire for consistent, simple approach Mackintosh O'Connor Associates Ltd

  3. Expected outcomes • Better outcomes for tenants – quicker, simpler and consistent • Better partnership working • Increased VFM • Reduced cost to DFG budget Mackintosh O'Connor Associates Ltd

  4. Project approach • Identifying current arrangements • Exploring tenant experience • Understanding capacity of partners • Developing draft protocol • Consultation/amending draft • Helping to ensure sustainability Mackintosh O'Connor Associates Ltd

  5. Key findings • Range of policies – both HA and LA • Customer reluctance to move-on • Some good practice in procurement – not yet shared! • HAs have low budget per household • Past partner performance - impact on outcomes • Lack of consistency Mackintosh O'Connor Associates Ltd

  6. Developing the protocol • Start with tenant viewpoint • Better information for tenants • Add customer value – better outcomes/shorter time frames/appropriate contact • Better communication between partners • Emphasis on value for money – reduce unit costs and re-use of homes and equipment • Clearer responsibility for funding Mackintosh O'Connor Associates Ltd

  7. Homes without barriers • How to get help is well advertised • Minor adaptations carried out quickly • Information and support to move if best option • Information about homes ready to let and time to view • Involvement in needs assessment • Major adaptations planned well/completed quickly • Adaptations maintained by landlord • Regular progress updates • VFM and tenant involvement in monitoring Mackintosh O'Connor Associates Ltd

  8. What tenants have said • Tenant priorities in the protocol are correct • Need to ensure service is better promoted • Landlord should be first point of contact • Support for tenants to move-on important • Need to ensure partners adhere to protocol! Mackintosh O'Connor Associates Ltd

  9. Outcomes from project • General support for project • Better awareness of each other’s challenges • Closer partnership working • Drive to improve letting of accessible homes • Opportunity to reduce unit costs • Engagement of tenants • But just the beginning..... Mackintosh O'Connor Associates Ltd

  10. Next steps • Standard leaflet and website content • Training for key staff • Procurement of common adaptations • Standard satisfaction and outcome monitoring • Tenant scrutiny groups to monitor/advise • Implementation management group to drive change Mackintosh O'Connor Associates Ltd

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