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Application Workshop – Session Four June 7, 2011

Application Workshop – Session Four June 7, 2011. Workshop Agenda. Category 2 – Questions Understanding Your “Work System” Category 3 – Process Understanding criteria requirements in order to formulate accurate responses in your application for: Item 3.1 – Value Creation Process Management

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Application Workshop – Session Four June 7, 2011

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  1. Application Workshop – Session FourJune 7, 2011

  2. Workshop Agenda • Category 2 – Questions • Understanding Your “Work System” • Category 3 – Process • Understanding criteria requirements in order to formulate accurate responses in your application for: • Item 3.1 – Value Creation Process Management • Item 3.2 – Support Process Management • Item 3.3 – Work System Design • Item 3.4 – Results/Impact • Interim “Assignment” • Questions, Next Steps

  3. Category 1 Examples • Share Food “Application” • Link on one-center.com • Item 1.1 – pps.1-2, 4-5 • Item 1.2 – pps. 22-24 • Item 1.3 – pps. 21, 23 • Item 1.4 – pps. 3-4 • Item 1.5 – pps. 19-20 • Item 1.6 – pps. 47-49 (1.5-1 & 1.5-3), 38-41 (1.5-2)

  4. Questions – Session ThreeCategory 2 - Principles

  5. Session Objectives • By the end of the session, participants are expected to: • Understand your organization’s work system and how your organization operates from a process rather than structural perspective • Understand the criteria requirements for all items in Category 3 – Process • Develop initial self-assessment data in key items/areas to address utilizing the ADR continuum • Know where to turn for assistance in working on this self-assessment process

  6. ONE V Criteria

  7. Criteria Overview Organizational Profile Who are our customers? What is our Mission? What Values establish how we operate? What do we want the world we serve to look like (our Vision)? What is our organization’s area of greatest expertise? What is our biggest challenge to success? People Mission-Driven Community Impact Leadership System Workforce Engagement Governance Process Work System Design Creating Value Support Systems Customer Engagement Strategic Planning Measurement/Data Principles

  8. Category 3 - Process

  9. Understanding Your“Work System”

  10. Value Creation, Support • “Value Creation” transformation of inputs through application of human resource and process capabilities to create an outcome that provides utility to an end user/customer • Value Creation Processes often leverage core competencies and/or key capabilities to produce a desired result/impact that benefits the customers and stakeholders • Support Processes are the “infrastructure” required to enable value creation processes to perform – Development, HR, IT, Finance/Accounting, Facilities, etc.

  11. Work System – Sharp Health Care

  12. SIPOC Diagram – Six Sigma Tool

  13. SIPOC Diagram – Share Food

  14. SIPOC Diagram – Share Food

  15. SIPOC Diagram – Share Food

  16. SIPOC Diagram – Share Food

  17. SIPOC Diagram – Share Food

  18. Table Exercise – SIPOC Review • Walk your peers at the table through your SIPOC, explaining the rationale behind the key value creation processes identified. • Provide your peers with feedback to help them clarify their work system. • 10 minutes

  19. Share Food – Work System Governance Leadership Strategic Planning Foundations Corp. Donors Grocers Restaurants Regional food distribution Agencies Community Food Acquisition Food Distribution Network Coordination Customer Service, Finance, HR, IT, Development, Marketing/Communications

  20. Item 3.1 – Value Creation Processes

  21. Items 3.1-1 - Key Value Creation Processes • Key Elements • Key processes (2-3) - that create tangible value for customers • How do these create customer value • Role in creating mission impact

  22. Items 3.1-2, 1-3 - Key Value Creation Processes • Key Elements • Improvement - systematic approach to review process performance and identify improvement requirements – how and who • Measure/Quantify Effectiveness – data-based process performance tracking/evaluation • Process performance, not just process outputs • Examples may be cycle time, error rates/rework, cost savings, resource use, etc. – quicker, cheaper, better

  23. Item 3.2 – Support Processes

  24. Share Food – Work System Governance Leadership Strategic Planning Foundations Corp. Donors Grocers Restaurants Regional food distribution Agencies Community Food Acquisition Food Distribution Network Coordination Customer Service, Finance, HR, IT, Development, Marketing/Communications

  25. Items 3.2-1 – Key Support Processes • Key Elements • Key processes that support value creation processes and the people who execute them

  26. Items 3.2-2, 2-3 – Key Support Processes • Key Elements • Improvement - systematic approach to review process performance and identify improvement requirements – how and who • Measure/Quantify Effectiveness – data-based process performance tracking/evaluation • Process performance, not just process outputs • Examples may be cycle time, error rates/rework, cost savings, resource use, etc. – quicker, cheaper, better

  27. Table Exercise – Support Processes • Identify the key support processes that would appear on your completed work system diagram. • Share this list with your peers for clarification and feedback. • 10 minutes

  28. Item 3.3 – Work Systems

  29. Item 3.3-1, 3-2 – Work System Design • Key Elements • Leveraging Core Competencies • Link back to competencies identified in Organizational Profile • Describe your approach to determine if you are fully leveraging the key “capabilities” you have as well as how you keep your capabilities current with changing requirements • In-house vs. Outsource • How do you decide – who, how, review cycle, etc. • Criteria that drive your decisions

  30. Table Exercise – Outsourcing Criteria • How does your organization decide which processes (value creation and support) will be handled in-house and which will be outsourced? What criteria do you use for these decisions? • Share with your peers for feedback • 10 minutes

  31. Item 3.4 – Results/Impact

  32. Item 3.4-1 – Results/Impact – Value Creation Processes • Key Elements • Levels and Trends • Quantification of how well you do your work, not just how much work you do • Measures identified in 3.1-3 • Examples may be cycle time, error rates/rework, cost savings, resource use, etc.

  33. Item 3.4-2 – Results/Impact – Support Processes • Key Elements • Levels and Trends • Quantification of how well these processes perform – effectiveness and/or efficiency • Measures identified in 3.2-3 • Examples may be cycle time, error rates/rework, cost savings, resource use, etc. • How do you measure effectiveness of outsourced processes?

  34. Questions

  35. Interim Assignment

  36. Preparation Process • Complete your self-assessment work based on Categories 1-3 • Compile “data” for Organizational Profile • Identify your criteria questions – related to both understanding and response content • Review the Share Food case study application • E-Mail your questions to jim@one-center.com by June 16 so that we can address them directly in the session on June 21

  37. Next Session – June 21Preparing Your Application

  38. Application Workshop – Session FourJune 7, 2011

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