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Development of a New Project Management System For Kenmore Branded Products at Whirlpool Corporation. ETM 5121 – Project Proposal by Kevin Leatherwood. Project Introduction. Whirlpool Corporation Main Appliance Brands Whirlpool Kitchenaid Kenmore Kenmore Brand Organization
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Development of a New Project Management System For Kenmore Branded Products at Whirlpool Corporation ETM 5121 – Project Proposal by Kevin Leatherwood
Project Introduction • Whirlpool Corporation • Main Appliance Brands • Whirlpool • Kitchenaid • Kenmore • Kenmore Brand Organization • Market share dependence • Sears Marketing involvement • Whirlpool project management • C2C Project Management Structure • Stage-gate process • Minor, Major, Mega Project usages • Cross-brand alignment
What is the Problem? • Dependency on Sears business causes friction within C2C process • Sears buyer responsible for final decisions regarding feature content and styling • Added step not accounted for in C2C structure • Project delays • Capital overspend • Quality regression • Change is needed to gain control
Project Objectives • Align Kenmore brand decision-making with other brands • Reduce delays due to Kenmore marketing • Improve scorecard measures • Retain original intent of C2C process
How to Measure? • Project Scorecard Measures • Early warning results • CUFT (Customer Usage Field Test) • Schedule • Production Date • Market Launch • Flooring Models • Product Quality • 1 MOL and 12 MOL Service Rates • Availability • Warehouse inventory vs demand
Project Deliverables • Findings report from a benchmarking study of other main appliance categories • Dishwasher, Laundry, Cooking • C2C tollgate deliverables for Kenmore marketing function • Baseline of current project results for future comparisons • Final C2C structure revision for possible implementation
Alternatives • Proposed Alternatives • Implement best practices from other main categories • Distinguish Kenmore brand timelines and deliverables from other project activity • Drive Kenmore brand projects through separate technology function
Project Approach • Baseline existing process and knowledge • Chart existing C2C system • Map Kenmore brand organization for Refrigeration • Collect existing scorecard data • Compare Refrigeration to other categories • Benchmark Cooking, Dishwasher, Laundry • Collect existing scorecard data • Evaluate • List and prioritize best practices • Determine possible changes in Kenmore organization • Evaluate changes in C2C system • Apply measures to alternatives for best possible solution
Evaluation Criteria • Minimized impact to existing C2C structure • Improved time to market • Improve decision-making flow • Minimized impact to ‘house’ brands • Minimized damage to Sears relationship • Time to implement • Cost to implement
Integration of ETM • Benchmarking • Robert Camp methodology • Problem Solving and Decision Making • Decision matrix • Marketing Management • Customer relationship management • Marketing concepts • Managing the Engineering and Technical Function • Management interaction/involvement • Identifying and solving problems