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JTC 1 SWG-A N 002

JTC 1 SWG-A N 002. Goals and Agenda. CEN TC 224 WG 6. Goals Inform you about: TC 224 WG 6 Ask for advice: updating / new work Invite collaboration Agenda About Self service Issues related to access CEN TC 224 WG 6 - Scope, Deliverables & Work Items Concluding remarks. 2.

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JTC 1 SWG-A N 002

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  1. JTC 1 SWG-A N 002

  2. Goals and Agenda CEN TC 224 WG 6 • Goals • Inform you about: TC 224 WG 6 • Ask for advice: updating / new work • Invite collaboration • Agenda • About Self service • Issues related to access • CEN TC 224 WG 6 - Scope, Deliverables & Work Items • Concluding remarks 2

  3. Self Service Society - User interface CEN TC 224 WG 6 • Person - person • Replaced by Man-Machine: • Challenges to communication / user interface 3

  4. Key societal services: self service CEN TC 224 WG 6 • Consequences - cannot use system? • + learning 4

  5. User interface Elements: Colour CEN TC 224 WG 6 5

  6. Input devices CEN TC 224 WG 6 6

  7. UI Elements: Physical Accessibility CEN TC 224 WG 6 7

  8. Lack of standardised users ! CEN TC 224 WG 6 8

  9. User interface Elements CEN TC 224 WG 6 9

  10. Scope CEN TC 224 WG 6 Scope TC 224 Identifiacation Card Systems ”cross border, inter-sector interoperability - smart cards and card reading devices” Scope WG 6 Standardise ” Man-Machine Interface” to make it accessible 10

  11. Membership TC 224 WG 6 CEN TC 224 WG 6 France - banking France - equipment supplier UK - User organisation UK- BSI Greece - Telecoms Norway - Consultant Norway - Standards organisation Sweden - Medical Poland - Card supplier 11

  12. Approaches CEN TC 224 WG 6 • Detailed design specification • Dseign process • Test methods • Principles • Usability • Adaptable user interfaces 12

  13. Deliverables TC 224 WG 6 CEN TC 224 WG 6 • EN 1332-1 User interface Dialog design principles • EN 1332-2 Location & dimensions of a Tactile Identifier • EN 1332-3 Keypads • EN 1332-4 Coding of user requirements • prEN 1332-5 Tactile marking - services • Technical Specification ”Access” 13

  14. Basis - work on TC 224 WG 6 CEN TC 224 WG 6 • Software house - observation, video, task analysis, • assessment of user interface (1989) • Nordic User Requirements 1994 - Observation/ interview, • task analysis • EU TIDE Project 1040 SATURN - User Requirements - • interviews, observation, scenario analysis, task analysis • + 300 in 3 countries • EN 1332-1 User interface - Amendent 1 - testing N +300 • EN 1332-2 Tactile Identifier - 100 users, statistically sig. • prEN 1332-5 Tactile marking - services • Technical Specification ”Access” - EU funded Project 14

  15. Part One: User Interface Dialog design CEN TC 224 WG 6 • Approach: User Interface Principles - entering, navigating , • exiting system. Annex with icons, symbols, pictograms • Status -to be revised/updated from 1995. • Issues • Take account of new handheld technologies/applications • What is generic, application specific, vendor solution • Take account of Universal Access 15

  16. Part Two: Tactile identifier CEN TC 224 WG 6 • Approach: Define locations and dimensions of notch. • Basis for ETSI & ITU standard. • Status -not subject to revision - highly controversial. • Issues • Highly controversial -challenge to technolgy/ space on card 16

  17. Part Three: Keypads CEN TC 224 WG 6 • Approach: Define locations of 0-9 and function keys on pad. • Status subject to revision - controversial. • Issues • Controversial -challenge to different country standards/ • application area standards/ suppliers • Real user issues not covered - but to be included in revision • Size of keypads & keys: handheld vs public terminals. 17

  18. Part Three: Layout variations CEN TC 224 WG 6 18

  19. Part Three: Keypads ECBS/TC1/ WG 11 CEN TC 224 WG 6 19

  20. Part Three: Keypads - issues CEN TC 224 WG 6 • Size of keys • Distance between keys • Differentiation between keys • Differentiating different types of keys • Forces required to activate keys (2N- 20 N) • Feedback - key activation - visual, tactile, sound • Discriminability of key legends - visual, tactile • Comprehensibility of icons, symbols, pictograms on keys • (Mis)use of colour/ lighting • Keys on screen (touch screens) • Location of keys 20

  21. Part Three: Keypads - approaches CEN TC 224 WG 6 • Which approach? • Define details in standard (e.g. Forces) • Develop a test method • Develop usability criteria • Develop a design process standard • Combination of above 21

  22. Part Four: Coding of users needs CEN TC 224 WG 6 • Approach: Adaptable user interfaces • Code requirements on tag e.g. All information in English, • Larger text, grey tone scale only, etc • Code need - not users characteristics • Could be stored on card, in PC, phone, terminal, host, etc • Issues • ? How to identify new requirements before new technologies mature • Testing - does it work 22

  23. Part Five: Tactile marking of services CEN TC 224 WG 6 • Approach: Define tactile markings for services. • Confirms which card you have. • Different services - different embossing • Status: CEN Vote • Issues • No input from ISO - now want to get involved. • Controversial - technological, space, • How to update card with new services? • Multifunction cards 23

  24. Part ”Six”: TS ”Access to cardsystems” CEN TC 224 WG 6 • Approach: Define criteria for accessibility to card reading devices - physical, visual, acoustic. • Based on EU funded project team. • Status: CEN Vote • Issues • Highlly Controversial - legally binding - costly to implement • Only TS - not standard -therefore not enforceable • Different countries - /application areas - different codes • Will need regular updating, ++ 24

  25. Future activities CEN TC 224 WG 6 • Coding of user requirements on smart cards • Electronic signatures – MMI • Interactive TV, UMTS ? • European Citizens Card • Multi function card • Revision of existing standards /reflect interactivity • Self configurable smart cards • (applications/services) • Ubiquitous user interfaces 25

  26. Future activities CEN TC 224 WG 6 ? 26

  27. Summary CEN TC 224 WG 6 • Self service • Issues for consumers • Scope of TC 224 WG 6 work • Indicated areas where collaboration is required • Invite collaboration • Thank you for listening 27

  28. CEN TC 224 WG 6 Contact details of the convenor: Adam Balfour HUMAN FACTORS SOLUTIONS Jernbaneveien 4 1400 Ski Norway + 47 64 91 44 40 Email: adam@hfs.no 28

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