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INFORMATION TECHNOLOGY SERVICES & FACILITIES

INFORMATION TECHNOLOGY SERVICES & FACILITIES. CONTENTS. 1. IT Services and Facilities. 2. Toolkits. 3. Open Access Computing Services. 4. Wireless Internet Access Services. 5. Computer Labs Rules and Regulations. 6. Online Services. ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC. CONTENTS.

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INFORMATION TECHNOLOGY SERVICES & FACILITIES

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  1. INFORMATION TECHNOLOGY SERVICES & FACILITIES

  2. CONTENTS 1 IT Services and Facilities 2 Toolkits 3 Open Access Computing Services 4 Wireless Internet Access Services 5 Computer Labs Rules and Regulations 6 Online Services ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  3. CONTENTS 7 Online Account Self Activation 8 Student Portal 9 Contact Us 10 Getting Help ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  4. 1 IT Services and Facilities • Open Access Computing Services • Wireless Internet Access Services • Computer Labs • Online Services ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  5. 2 Toolkits ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  6. 3 Open Access Computing Services • Open access computers are available at the RO • Opening hours will be the same as RO/Library opening hours • Login is NOT required • Bring along your USB pendrive ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  7. 4 Wireless Internet Access Services Wireless Internet access services are available at RO. Kindly register with RO technical personnel. ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  8. 5 Computer Labs Rules & Regulations Refer to the rules and regulations listed in WOU Student Handbook. ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  9. 6 Online Services • Account Self-Activation • Student Portal • Student Portal : E-Mail • Student Portal : My Library • Student Portal : My LMS (WawasanLearn) • Student Portal : Online Assignment System (OAS) ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  10. 7 Online Account Self Activation ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  11. 7 Online Account Self Activation ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  12. 7 Online Account Self Activation ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  13. 7 Online Account Self Activation ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  14. 7 Online Account Self Activation (Email) NOTE: Only use this page to activate your e-mail account after 4 hours of your online account activation. ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  15. 8 Student Portal • What can I see in Student Portal? • Enrolment • Community discussion board • Personal information • Time table • Academic Calendar • …and other useful information ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  16. 8 Student Portal – Login Guide ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  17. 8 Student Portal – Login Guide ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  18. 8 Student Portal – Login Guide ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  19. 8 Student Portal – Login Guide (Email) ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  20. 8 Student Portal – Login Guide (Email) ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  21. 8 Student Portal – Login Guide (Email) ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  22. 8 Student Portal – Access Guide (Email) ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  23. 8 Student Portal (Email) Something about web mail that you should know...... Can I access web mail from my house? Yes! You can access your web mail if you have a computer and Internet connection. What is the quota of my mailbox? 10GB ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  24. 8 Student Portal (My Library) • Click on “MY LIBRARY” to access library services. ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  25. 8 Student Portal (WawasanLearn) • Click on “MY WAWASANLEARN” to access the Learning Management System (WawasanLearn). • Note: It can also be accessed at https://lms.wou.edu.my. ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  26. 8 Student Portal (OAS) • Click on “MY OAS” to access the Online Assignment Submission System (OAS). Note: It can also be accessed at https://assignment.wou.edu.my. ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  27. 9 Contact Us For queries on IT services and facilities, please contact: Email enquiry@wou.edu.my Telephone 04-2633323 (PGRO) 05-2426323 (IPRO) 03-76297223 (Bandar Utama) 03-92817323 (KLRO) 07-5564323 (JBRO) 082-578923 (KCRO) ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  28. 10 Getting Help • Provide necessary information when requesting help. • WHO, WHAT, WHEN, WHERE, & HOW. • Example: (Bad) • “Cannot access LMS, please help.” ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  29. 10 Getting Help • Example: (Good) • “Cannot access WawasanLearn on Saturday, 14/01/2011, 7pm onwards. I have tried with my house and office computers using Internet Explorer and Firefox, but still failed to access. The following are my details: • Name: XXX XXXX XXXXX • Student ID: XXXXXXXX • User ID: XXXXXXXXXX • Contact No.: XX XXXX XXX • IC: XXXXXX-XX-XXXX • Error Message: Access denied. You do not ..… (if possible provide screen shot)” ORIENTATION—JAN 2012—PG,IP,KL, KB, JB,KC

  30. THANK YOU!

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