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Product Training

Product Training. Gateways. 4, 8, 16 & 32 port VoIP Gateways. Australian market opportunity. Branch offices Legacy PBX support and inter-connection Low cost & simple VPN solutions Small to Medium Business (SMB) Upgrade of existing PBX As part of a new PBX solution. Message to market.

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Product Training

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  1. Product Training Gateways 4, 8, 16 & 32 port VoIP Gateways

  2. Australian market opportunity • Branch offices • Legacy PBX support and inter-connection • Low cost & simple VPN solutions • Small to Medium Business (SMB) • Upgrade of existing PBX • As part of a new PBX solution

  3. Message to market An introduction to VoIP that is: • Risk free – fall back to existing PBX • Low cost – compared to IP PBX • Short ROI – with huge call savings • Easy to integrate – call management & control via PBX • Easy to use – transparent to end users

  4. Models in the range *16 & 32 port, BRI & PRI are coming soon

  5. Integration into WAN • Internet & WAN connection • Cable / DSL, Frame Relay, FDDI (fibre) • Router / modem controls all external communications • Firewall • Need to turn on “VoIP aware” settings • CheckPoint – high end • CISCO PIX & Nokia – SME

  6. LAN / WAN function • SmartVoice • Router Mode (default) • LAN & WAN on different sub-nets • Double NAT (Network Address Translation) occurring by SmartVoice & Router • May cause speed issues with remote access • Bridge Mode • Devices treated like they are connected directly to the router / switch

  7. LAN / WAN function

  8. Analog V’s Digital • PSTN • FXO = Telstra exchange lines • FXS = Subscriber or Devices • SmartVoice Gateway(s) • Use FXO ports for failover & remote access • Without PBX, FXS lines = total no. of devices • With PBX, FXS lines can be shared across all attached devices • ISDN • BRI (ISDN2) 2 Channels • PRI / E1 (ISDN10,20,30) 32 channels, 30 calls, 2 signaling NOTE: 4, 8,16 & 32 SmartVoice Gateways are Analogue only

  9. Branch office solution Call Flow (in via internet, out via PSTN) • Branch dials Head Office FXO number (provided by ITSP) • SmartVoice “loops the line” • Call out via PSTN Objective = “TOLL BYPASS” • Bypassing national call rates

  10. Toll Bypass

  11. Remote User Solution Call Flow (in via PSTN, out via VoIP) • Opposite call flow of branch office example • Remote User • Dials FXO port from PSTN • IVR requests password (user defined) • Dial second (intended) number using ITSP call rates

  12. Remote User Solution

  13. Call Hunting • Conditions (VOIP only) • only works when the call is resolved by a representative number assigned by ITSP (VOIP provider) • Only works if multiple ports of one type eg. V431 has no hunt feature on FXO • Setup • Representative number assigned to all ports of same type (FXO or FXS) • Random or priority hunt settings applied • Applications • Passing in-bound call to PBX • In-bound call on FXS representative number tries FXS1 port, if busy divert to FXS2 etc before passing to PBX • Remote user wanting to use ITSP account • Remote user calling on FXO representative number tries FXO1, if busy divert FXO2 etc. Once free port found then user dials second intended number using ITSP account

  14. PBX Integration • SmartVoice connects via FXS ports to PBX CO (FXO) lines • When PBX integrated • FXO port on SmartVoice is only for Toll Bypass. • PBX handles PSTN failover

  15. PBX Integration

  16. Call Hunt with PBX • Application • External party calls FXS representative number (ITSP provided) • Call hunt occurs until free FXS port found • Call is only then transferred to PBX • PBX determines which extension the call is assigned to • SmartVoice does not know that the PBX is integrated • Simple integration, passing calls to and from the PBX only • End user transparency

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