Netcentives Inc. 475 Brannan St. San Francisco, CA 94107 415 . 615 . 2000 netcentives

1. Loyalty Marketing Development Netcentives Inc. 475 Brannan St. San Francisco, CA 94107 415 . 615 . 2000 www.netcentives.com NASDAQ: NCNT

2. Loyalty Marketing Development Charter To design, develop and deliver the core software components underlying Loyalty Networks and Reward Systems offered by Netcentives. Mission To create a componentized and productized technical solution for on-line and off-line Loyalty and Reward programs that will enable easy deployments and configurations that leverage advances in the products developed by the other Netcentives Development groups.

3. Our Goal To Create a complete Loyalty & Reward System Framework that is • Secure in Access, Transmission and Storage of data • Based on Modular Components • Built with N-tier Distributed Architecture • Customizable by the user with predefined Configurations and Extensible Interfaces • Robust, Reliable, Automated and ensures data Integrity • Scalable in performance • Supportable • Day to day – SNMP – Monitoring • Periodic Upgrades • Flexible to accommodate the differing Customer Environments of Operating Systems and DBMS So that Netcentives can be successful in being the leading provider of infrastructure for Loyalty & Reward solutions

4. Loyalty Marketing System

5. Who We Are

6. The Backend Tier The Transactional Database Must Be • Secure • Reliable • Scalable • Flexible • We did this by: • Logical Access Layer • Transaction Based Processing • Analytical Indexing / Extendable Business Logic • Feature Driven • Designed by Business Process

7. Designed Around the Member Who is the Member? • Identity • Name • Address • Email Address • Profile • Gender • Age • Education • Income • Family

8. What does the Member Want? • Interests • Shopping • Awards • Special Offers • Contact preferences • Newsletters • Earning Receipts • Statements • Text/HTML

9. When the Member Transacts • When the Member earns • Transactions and Balances • Periodic Statements • Transaction Receipts • When the Member redeems • Comprehensive catalog options • Fulfillment tracking and notification • Quality Customer Service

10. Business Processes Business Promotion Management • Promotion Integrity • Begin and End Dates • Dynamic Funding of Balances • Per Transaction Limits • Account Management Notifications • Business Support • Standard Reports • Data Transfer to Data Warehouse

11. Business Processes Redemption and Supplier Management • Transactions • Shipping Information • Order Status • File Layouts • Delivery / Confirmation • Catalogs • Segmentation • Brands / Categories • Costs • Product Information

12. Flow of Information

13. The Transaction Tier Netcentives Key request via SSL Key Server RewardBroker PaymentSystem RewardBroker Ping via UDP or HTTP

14. Reward Broker A Web-based Java tool that provides loyalty market services to businesses. Functionality includes: Secure transaction submission Transaction integrity should network connectivity be interrupted Promotion management

15. Payment System Payment System The middleware that receives incoming RewardBroker transactions Key Server Provides the symmetric keys at the request of a RewardBroker

16. Promotion Manager Allows promotions to be created and administered through a Web browser interface The following types of promotions can be configured through the Promotion Manager: --SKU --Tiered promotion --Loyalty promotion --Earn x points per $ spent --First time purchase award

17. Promotion Manager (cont.) The Promotion Manager has a modeling feature which allows a user to predict the cost of a particular promotion You can run multiple promotions at the same time using the Promotion Manager

18. Reward Deposit Allows records to be entered directly to the CURRENCY_TRANSFER table via a Web browser interface Up to 300 records at a time can be entered via RewardDeposit

19. Database flow Promotion Manager Tables NETC_Transactions, NETC_TransItems Query to find who should receive awards Find active promotions CURRENCY_TRANSFER Insert awards and then query to find new awards Internet RewardBroker

20. The Client Tier Accessing information that resides on a secure network

21. Types Information • Member Identity & Profiles • Identity • Profile • Preferences • Business Promotion Settings • Promotion dates • Limits • Balances • Settings • Transactional Records • Earnings • Redemptions • Transfers

22. Who needs this Information • Employees • Customer Service • Account Managers • Accounting • Business Partners • Loyalty Network Provider • Enterprise Organization • Third Party Suppliers • Product Suppliers • Mileage Programs

23. How to get to this information? Direct Access to the Secure Network • Client Server / Applet Applications • The Reserve 1.x for Member Maintenance • Account Maintenance 1.x • Dragon for Customer Contact • Complex Security Required • Assigned passwords • Separate password for each access • Separate and duplicate equipment • Limited to local employees ONLY

24. Our Solution Universal Authentication An infrastructure for Internal and External users that opens the door to the secure network and enhances security

25. UA Features A single entry point that provides a streamlined access to applications One logon to access all supported applications Personal Access Portal Enhanced system security Application and data access based on clearly defined roles Same access method for Internal And External user

26. UA Architecture Provides a secure infrastructure that will support individual external users Allows for timely implementation of anticipated future business requirements

27. The Personal Portal

28. UA Administration Administration is provided by a central on-line tool for the maintenance of Universal User records and their related information • Add Universal User • Assign User to Network • Assign User Roles • Set Authorization Limits • Set Data connectivity • Set Roles to Applications

29. Membership Maintenance • Extranet Access Secure with SSL Technology • Customer Service Center • Netcentives and Partnered • Maintaining Member's Information • Viewing and updating profile • Viewing and updating preferences • Viewing earning transactions • Viewing redemption transactions • Changing email addresses • Changing passwords • Combining accounts • Manual awarding of points

30. Merchant Account Maintenance • Extranet Access Secure with SSL Technology • Account Managers • Merchant Business Partners • Maintaining Merchant Information • Setting up merchant accounts • Funding of merchant accounts • Establishing merchant promotions • Automatic fund transfer • Email notification of predefined actions • Merchant account reports • Feature based self configuration

31. Redemption Services Administration • Extranet Access Secure with SSL Technology • Redemption Administrators • Redemption Supplier Partners • Manages the Redemption Fulfillment Process • Establish Suppliers • Define file layouts • Validation of Redemption Transactions • Supplier Fulfillment File Generation • Supplier Response File Processing • Search/List Supplier Files • Locate Redemption Transactions • Modify Redemption Transactions • Manual Redemption Transactions

32. Netcentives Secure Rewards Architecture Suppliers Members Commerce Applications Air Travel Auto Rentals Electronics Flowers Jewelry Sporting Goods Vacation Packages and more... Web Server Web Server Internet SVTP Reward Broker Payment Server SVTP Netcentives Central Reward Transfer Fraud Control (Authentication ) Secure LAN Communications (Encryption) Consumer API Account Database Member & Merchant Accounts SVTP Reward Broker Merchant Centralized Credit Card Operation