Eight Key Steps to Business Continuity Managing the Eight R’s

1. Eight Key Steps to Business Continuity Managing the Eight R’s Rich Schiesser Sr. Technical Planner

2. The Eight R’s Response Recovery Resources Relocation Restoration Resumption Remediation Relationships I. II. III. IV. V. VI. VII. VIII.

3. Sequencing the Eight R’s A. During an Event 1. Response 2. Recovery 3. Resources 4. Relocation 5. Restoration • B.After an Event • 6. Resumption • 7. Remediation • C. Before, During and After an Event • 8. Relationships

4. I. Response A. Initial Reaction to an Event C. Employee Safety and Notification to Others B. Normally a Human Response, but could be Automated D. Includes Initial Assessment

5. Real Life ExperienceCalifornia Earthquake • 5.8 earthquake in Southern California, USA in October, 1987 • Epicenter within five miles of huge N G defense contractor facility • Needed to evacuate 12,000 employees • Damage to classified computer center was of major concern

6. II. Recovery • Based on Initial Assessment, Determine: • Location • Time-frame • Amount of Restoration Required • Should be Based on the Prioritization of Systems

7. Real Life ExperienceBusiness Impact Analysis • Conducted at DirecTV • Managers initially defensive of their processes and systems • Emphasizing “Urgency” over “Importance” helped move the analysis forward • Agreeing on consistent criteria improved the prioritisation process

8. II.Recovery

9. III.Resources A. Hardware B. Software C. Human

10. III.Resources A. Hardware • Processors • Disk Devices • Tape Equipment • Network Components • Desktops

11. Real Life ExperienceServer Independence • Operational recovery test of ERP system at major USA mortgage company • Rapid growth of company and ERP caused frequent upgrades of servers • Initial tests attempted identical server configuration • Re-building servers and software from scratch resulted in server independence

12. III. Resources B. Software • Operating Systems • Backups and Restores • DB Management Systems • Applications • Databases • Desktop Support

13. III.Resources C. Human • System Administrators • Network Administrators • Database Administrators • Application Support • Help Desk • Supervisory

14. IV.Relocation A. Data Center B. Support Services C. Business Staff

15. Real Life ExperienceRe-locating Critical Systems • N G tested re-locating in Chicago with Sungard • TCF tested re-locating in New Jersey with Comdisco (TCF previously did an actual disaster recovery with IBM) • Option One Mortgage tested re-locating in Wood Dale (outside Chicago) with Comdisco/Sungard

16. V. Restoration A. Processor Environment B. Database Management Systems C. Application Systems D. Databases E. Network Connectivity F. Desktop Environment

17. Real Life ExperienceDisaster at a Movie Studio • TCF entered lucrative home entertainment business in 1994, using IBM AS/400 • Transformer explosion in 1995 damaged the AS/400s beyond repair, and TCF had no DR plan • IBM re-located TCF’s processing to their Cypress, CA facility, 40 miles away, and successfully restored all systems within 3 days • Seven days later the transformer and computers were replaced, and IT executives committed to a full business continuity plan

18. VI.Resumption A. Reversing Much of the Recovery Process B. Re-deploying Resources for the Resumption Process C. Reverting Back to the Original Site or Reconciling Issues for a New Site D. Restoring Site to a Production Status

19. VII. Remediation A. Review Entire Event in Light of the First Six R’s B. Identify Lessons Learned C. Propose Suggestions for Improvement D. Transition from a Reactive to a Proactive Environment

20. Real Life ExperienceCalifornia Earthquakes Re-visited • 6.7 earthquake in Southern California on January 17, 1994. • Plans, processes, and procedures developed at N G as a result of the 1987 earthquake all worked flawlessly. No major outages occurred to any online systems.

21. VIII. Relationships A. Key Internal Customers B. Key External Customers C. Key Internal Suppliers D. Key External Suppliers

22. VIII. Relationships A. Key Internal Customers 1. Supervisors 2. Business Analysts 3. Software Developers 4. Help Desk Personnel 5. IT Staff

23. VIII.Relationships B. Key External Customers 1. Business Users 2. Company Users 3. Company Partners 4. Corporate Headquarters 5. Outside Media

24. VIII.Relationships C. Key Internal Suppliers 1. Infrastructure Staff 2. Application Developers 3. Supervisors 4. Help Desk Personnel 5. Telecommunications

25. VIII.Relationships D. Key External Suppliers 1. Facilities Department 2. Health and Safety 3. Physical Security 4. Human Resources 5. Police and Fire 6. Outside Media

26. Real Life ExperienceSupport at The Weather Channel • TWC had extensive relationships with: - IT suppliers - Local police and fire departments - Red Cross - Fed’l Emergency Mgmt Agency (FEMA) - National Hurricane Center - National Weather Service

27. Summary of the Eight R’s I. Response – Initial reaction and assessment II. Recovery – Determine location and level III. Resources – Hardware, software, human IV. Relocation – Data center, support, staff V. Restoration – Programs, data, network VI. Resumption – Reverse recovery, revert back VII. Remediation – Suggest improvements VIII. Relationships – Customers and suppliers

28. Questions?

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