Paris, 14-15 June, 2012

1. CIGRE Working Group D2.33Operation & Maintenance of Telecom networks and associated information systems in the Electrical Power Utility Paris, 14-15 June, 2012

2. Membership - - P 2

3. Corresponding Membership - - P 3

4. AGENDA • Thursday 14 June 09H00 Reception of participants and coffee 09H30 Opening of the meeting • Member Presentations • Admin. Issues O&M Discussions 13H00 Lunch 14H30 TB Scope & Structure Definition 17H30 Meeting break Day 1 20H30 Dinner in Paris • Friday 15 June 09H30 TB Scope & Structure Definition Work Allocations & Next Meeting 12H30 Close meeting – Lunch - - P 4

5. Advisory Group D2 .03 Mapping WG to Issues of Concern WGD2-26 D2-461 (2011) Communication Services Service Architecture, Provisioning/Delivery Model, Management & Support WGD2-34 Service Continuity & Disaster Recovery Smart Grid Services UTelco Services WG D2-13 (2008) (Future WGD2-xx) Mobile Data Services Core Services WGD2-30 (2012) Protection Communications SC B5 Operational IP Services WGD2-28 (2012) O&M 35-192 (2001) Customer Premises Access Substation IP Access WGD2-29 (2012) Access Network Backbone Network Communication Networks WG D2-07 Multi-service IP Networks Operational VPN Scalable Core Networks D2-460 (2011) Wide Area Ethernet Telecom Technologies WGD2-35 Private Mobile Radio WGD2-33 NG SDH Local Access Technologies Wireless Broadband Data DSL, Wireless Mesh, etc. Optical Fibre & WDM - - WGD2-27 Power Line Carrier D2-241 (2002) D2-302 (2006) Passive Optical Networks Fibre Deployment & Maintenance Broadband Power Line WG D2-19 (2008) D2-245 (2003) - - P 5 WGD2-32

6. New WGD2.33 Operation & Maintenance of Telecom and IT systems Organization, Process, Tools Operation Support Systems Field Worker Communications Telecom for Asset Maintenance • Different organizations and responsibility approaches • separate Telecom & IT or merged ? • In-house or external • Perimeter of the organization • Operational, Corporate Enterprise, • Local Networks and Wide Area Transport • Management tools (Operation Support Systems, Inventory systems, etc.) • ICT for enhanced Power System Asset maintenance – • Communications for workforce management, • Dedicated mobile/nomadic data applications (survey, inventory data, work orders, …) • Wireless in the Substation (WiFi, etc.) • Tele-maintenance communication infrastructure • Remote real-time monitoring, visualization and diagnostics of assets • Remote access of external contractors and on-duty staff to infrastructure • Access of external contractors to EPU premises • Access of contractors in EPU premises to their remote support base - - P 6

7. O&M of Telecom networks and associated IS • Kick-off : June 2012 • Term of Delivery : June 2014 • 8 meetings (+1 or 2 in Cigre session/colloquium) : • June 2012 (Massy) • [Aug 2012 (Paris Cigre Session) – Wed 29.08 (afternoon)] • Oct 2012 • Jan 2013 • Apr 2013 • June 2013 • Oct 2013 • Jan 2014 • Apr 2014 - - P 7

8. WGD2.33 - Work Plan Other venues : Brussels, Lisbon/Coimbra, Vienna, Prague, Padua - - P 8

9. WG D2.33 (O&M) and D2.34 (Disaster Recovery) • Comments from Advisory Group meeting: • These groups deal with 2 different faces of the same task • O&M process, organization and tools deal with normal, day-to-day operation of the network • Disaster Management (disaster-resistance, -preparedness, and –recovery) deals with avoiding disastrous situations and O&M process when extraordinary situations do happen • O&M targets at optimized operation, DR aims at essential services survival • DR means employing extra people, extra assets, extra tools, and special process in addition to those required for normal O&M • How and when (decision criteria and source) do we switch from normal incident management to extra-ordinary disaster recovery? • A common WG33/34 questionnaire on what exists in Utilities is desirable • WG34 should also consider Power Utilities Defense Plan - - P 9

10. Manage “disastrous” incidents for service continuity using special processes, extra people & extra tools Manage incidents for optimal cost/performance using ordinary processes, tools and workforce WGD2.34 Disaster Recovery for ICT WGD2.33 O&M of Power System Telecom Networks Telecom for O&M of Power Systems Process Automation (when & why?) Op. Telecom OSS Field Worker Comms Remote Monitoring of assets WGD2.26 Service Provisioning Model Telecom Asset Ownership Telecom Management Process (Management Tools) Maintaining & Managing Smart Grids (New WG D2 to be set) - - P 10

11. Tentative Structure • Introduction • Business case for our work, What? Why? How? • Telecom O&M – Organization & Process (use TB461 and extend) • Impact of Telecom service delivery model on O&M • Size and scope of organization (operation vs enterprise, local area vs wide area) • Formal/informal processes and interactions • Process automation (when & why), cost of automation vs cost of manual treatment • Telecom Operation Support System • Network infrastructure management • Communication service management • Incident management, service desk • Network & service inventory • O&M communications • ICT for Power System Asset Maintenance • Current practices & process evolution • Field worker communications • Tele-maintenance - - P 11

12. TB461 Fig 10.1 - - P 12

13. Operations Telecom Service Contractor Telecom Operations Power Corporation A EPU C EPU Operations Corporate Activities Corporate Activities Telecom Service Provider EPU B D EPU Corporate Activities Corporate Activities Telecom Services Operations Telecom Assets E EPU Corporate Activities Telecom Service Provider Operations TB461 Fig 8.4 A: Telecom is part of the operational activity. Corporate entity provisions telecom services separately. B: Common Telecom (& IT) Services for both Corporate and Operational Applications. C: TSP is a sister company to the EPU, providing services exclusively (or in priority) for the Power System D: EPU procures its telecom assets but operates them using an external Service Contractor E: Telecom services are procured under SLA by a TSP providing services to many customers. - - P 13

14. Providing Service to External Customers & U-Telco Business Involvement Internal Multi-User Services External Managed Services External Non-IP Wholesale External Retail Services External Leasing of Facilities External IP Service Wholesale Operational Services only External Contractor & Service Provider Involvement Field Maintenance Contracts Full Service Delivery Contracts Procure Telecom Services Support Contracts for sub-systems Supplier Helpdesks & Warranties only Cost Recovery from Service Users Resource repartition per contributing entity Service costs estimated but not recovered Service price established as Service Catalog Service costs recovered at no profit Overall telecom budget without repartition Telecom Liability to Service Users Liable to SLA Must constantly produce formal proof Implicit, User application serves to define the QoS Relationship can get formal if problems arise Formal SLA No systematic measurement Required QoS is defined & agreed upon Maturity Model for Telecom Service Delivery TB461 Fig 10.2 - - P 14

15. Business Development Service Portfolio Evolution Service Migration Planning Deploy & Adjust Customer / User Upstream Management Strategy & Planning Operations Customer / User Relationship Service Management Build Strategy Build Capability Build Service Offer Resource Management Provider / Contractor Relationship Security, BCP, Safety, Skill Mgt Provider / Contractor Enterprise Processes Deliver Initialize Get Paid Provide Support TB461 Fig 10.7 - - P 15

16. User Order Handling User Service Enquiry Desk Set up User SLA Monitor User SLA User Problem Handling Notification Contingency SLA Management User Change Management User Dashboards User Invoicing & Settlement Service Configuration & Activation Service Continuity Service Quality Management Capture cost of service Change Request Site Access Service Policing & Usage Metering Service Configuration Management Service Capacity & Performance Management Service Change Mgt Incident Management Disaster Recovery Network Configuration Management Bandwidth & Capacity Provisioning Network Change Mgt Problem Management Field Maintenance Network Fault Management Service Impact Asset Lifecycle Management Network Performance Management Spare Management - - P 16

17. Work Allocation - - P 17