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Chapter 10 Communication

Chapter 10 Communication. Functions of Communication. Control Motivate Express emotions Exchange information. The Communication Model. What constitutes “noise”?. culture/style differences, e.g.: nonverbals, gender norms, ritual patterns, etc. poor encoding and decoding KSAs

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Chapter 10 Communication

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  1. Chapter 10Communication

  2. Functions of Communication • Control • Motivate • Express emotions • Exchange information

  3. The Communication Model

  4. What constitutes “noise”? • culture/style differences, e.g.: • nonverbals, gender norms, ritual patterns, etc. • poor encoding and decoding KSAs • language proficiencies KSAs, e.g.: • accents, dialects, foreign speakers • emotional states of conversants • perceptual filters/differences • jargon and technical vocabulary differences • status differences between conversants • information overload • the relationship itself • other??

  5. Interpersonal Communication • Oral • Written • Non-verbal

  6. Oral Communication • Advantages: • Speed • Feedback • Disadvantages: • Potential for distorted messages • Content at target different from original

  7. Tangible record Indefinite storage (e.g., available for reference) Generally demands well thought-out, logical and clear expression Time consuming Lack of immediate feedback Uncertain as to how expressions will be interpreted Written Communication Disadvantages Advantages

  8. Computer-Aided Communication • E-mail • Instant messaging • Intranet and Extranet links • Video-conferencing

  9. Non-verbal Communication The two most important nonverbal messages we send: • Extent of liking and interest • Relative perceived status differences

  10. Non-verbal Communication (cont.) Categories of Non-verbal Messages: • Intonations (paralinguistics) • Facial and body movements/expressions (occulesics, kinesics) • Physical distance (proxemics)

  11. High-context cultures: Rely heavily on subtle situational and other nonverbal cues. Examples include: Japan China Korea Vietnam Arab cultures Cultural Context • Low-context cultures: • Rely heavily on specific meaning and definitions of words. • Examples include: • Britain/U.K. • North America • Scandinavia • Switzerland • Germany

  12. A Cross-Cultural Guide • Assume differences until similarity is proved • Emphasize description in the messages (rather than interpretation or evaluation) • Practice empathy • If you must interpret something, treat your interpretation as a “working hypothesis”

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