1 / 9

Chapter 10: Functions of Communication

Chapter 10: Functions of Communication. Communication Functions Control member behavior. Foster motivation for what is to be done. Provide a release for emotional expression. Provide information needed to make decisions. The Communication Process Model. Interpersonal Communication.

whouser
Download Presentation

Chapter 10: Functions of Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Chapter 10: Functions of Communication • Communication Functions • Control member behavior. • Foster motivation for what is to be done. • Provide a release for emotional expression. • Provide information needed to make decisions.

  2. The Communication Process Model

  3. Interpersonal Communication • Oral Communication • Advantages: Speed and feedback. • Disadvantage: Distortion of the message. • Written Communication • Advantages: Tangible and verifiable. • Disadvantages: Time consuming and lacks feedback. • Nonverbal Communication • Advantages: Supports other communications and provides observable expression of emotions and feelings. • Disadvantage: Misperception of body language or gestures can influence receiver’s interpretation of message.

  4. Grapevine • Grapevine Characteristics • Not controlled by management. • Perceived by most employees as being more believable and reliable than formal communications. • Largely used to serve the self-interests of those who use it. • Results from: • Desire for information about important situations • Ambiguous conditions • Conditions that cause anxiety

  5. Suggestions for Reducing the Negative Consequences of Rumors

  6. Computer-Aided Communication • E-mail • Advantages: quickly written, sent, and stored; low cost for distribution. • Disadvantages: information overload, lack of emotional content, cold and impersonal. • Intranet • A private organization-wide information network. • Extranet • An information network connecting employees with external suppliers, customers, and strategic partners. • Videoconferencing • An extension of an intranet or extranet that permits face-to-face virtual meetings via video links.

  7. Emoticons: Showing Emotion in E-Mail

  8. Hand Gestures Mean Different Things in Different Countries

  9. Hand Gestures Mean Different Things in Different Countries (cont’d)

More Related