Cultural Tourism ~ Planning for Economic Success

1. Cultural Tourism ~Planning for Economic Success To define, introduce, grow and sustain American Indian and Alaska Native tourism that honors and sustains tribal traditions and values. Presented by Camille Ferguson Executive Director 2013

2. 2011 62.7 million visitors 7.5 million jobs 153- Billion in spending Get Ready Here They Come!

3. Secure community input on direction • Planning--process to resolve love/hate views toward tourism • Aligns the community to move forward • Resolves barriers • Useful for generating resources • Assesses Human Resources Why Plan?

4. Tribal Government • Local Government • Tour Operators • Local Businesses • Community Residents • Neighboring Communities • Tourism Offices • Transportation- Buses & Taxi • Hospitality- Hotel & B&Bs Identify Stakeholders Tourism Development

5. Elders bring wisdom and authenticity and integrity • Youth are the means to perpetuation of cultural • Participation in planning process can inspire youth to learn to part of community • Participation inspires youth to come back to their culture Involve Youth & Elders

6. Scenic beauty • History • Entertainment • Recreation • Traditional foods • Lodging/camping • Arts & other shopping • Museums/cultural centers • Spas and resorts • Gaming Assessing your Inventory for Tourism

7. Land Use • Economic development • Managed tourism • Marketing • Business • Cultural center or museum • Architectural Gather Existing Plans Related to Tourism Development

8. Natural attractions • rivers, forest, scenery, mountains • Made Attractions • trails, marinas, gardens • Heritage attractions • museums, exhibits, missions, galleries Conduct A Resource Inventory

9. Visitor services • tours, welcome center, hotel/motels, restaurants, gas stations • Recreation • boating, bird watching, bicycling, hunting, fishing, canoeing, hiking, golf • Human resources • guides, artists, entrepreneurs, web designers, grant writers, event organizers, craftspeople, singers, dancers, fundraisers, cultural committee Conduct A Resource Inventory

10. What can we share? • What must we protect? • How will we communicate • the boundaries to visitors? • Listen to the critics – they see important information Define Cultural Boundaries

11. Who would come? To do what? • How many would come? • What else would they participate in? • Should we offer tours? • Do we want a museum or cultural center? • What kind of jobs could be created? • How will cultural arts be sold/protected? Create a Common Vision

12. Analyze, research and discuss your tribe’s: • SCOT (formerly SWOT) • Strengths, challenges, opportunities, threats • Key issues • Potential positive gains • Potential negative impacts • Resources—internal and external PROCESS of Planning

13. Define Visitor Strategies To Prevent Negative Impacts And Enhance Positive Gains

14. Who is coming now? • What is their point-of-origin? • What is their party size? • What do they want to see? • What do they do? • What and where do they eat? • What is their income level? • How much do they spend $? Look at Visitor Surveys

15. Survey design help from state tourism • Design help from another tribe • Design help from the local Chamber of Commerce • Guide to Designing and Conducting Visitor Surveys: • http://ag.arizona.edu/pubs/marketing/az1056/ • http://www.azot.gov/documents/How to Create A Visitor Survey.pdf Get Sample Visitor Surveys

16. Information Center Guest books • Zip Code Surveys • License Plate Surveys • Web site surveys • On-line surveys • Attraction/Visitor counts Other Ways to Collect Visitor Data

17. Other Sources of Data: • State visitor surveys • Chambers of Commerce • Convention & Visitor Bureaus • Regional studies • USTA (US Travel Association) • Dept. of Commerce Travel and Tourism • Gaming Surveys Data Defines Your Potential/Market

18. Survey Businesses to Identify Needs • Training Needs • Marketing Needs • Collaborate on Filling Needs • Chamber Of Commerce • Tourism Committee • Local & State Tribal Tourism Organization • AIANTA Develop Strategies to Support Tribal Businesses

19. Define Your Theme What works for your tribe? History? Arts? Recreation? Scenery?

20. What will the project look like? • Does the size of the project match our experience? • Where will it occur? • Who will be involved? • Who will carry it out? • What is the timeframe? • Prioritize the projects • How will it be funded? • How can the project relate to other projects to maximize jobs? Identify Specific Potential Projects

21. Staged activities • Post Restricted areas • Use Clear Signage • Festivals & scheduled events • Set regulations & communicate Contain Your Visitors

22. Where are they allowed or encouraged to go? • What areas are restricted? • Are you closed for certain activities? • Are there topics you will not discuss? • Welcome them in the etiquette statement, while educating them on needs for cultural privacy. DEFINE VISITOR ETIQUETTE

23. What will be allowed • What is not allowed • Protecting cultural privacy • Preventing environmental impacts Resolve the community’s mixed feelings toward tourism by developing a policy Visitors will feel more welcome! DEVELOP TOURISM POLICY

24. Effective web site—Internet is by far #1 • Brochures • Panel/rack cards • Ads in visitor guides • Visitor Guide • Statewide tribal guide • Package tours Create synergy with the media used! Design an Effective Marketing Campaign

25. Tours • Admission fees • Lodging • Food • Arts • Crafts & souvenirs • Casinos • Camping • Recreation fees • Donations CROSS-PROMOTE TO MULTIPLY YOUR RETURNS: To lengthen stay & increase per capita expenditures Diversify to Improve Your Bottom Line

26. Community participation • Well thought-out planning • Projects fit community goals • ID all your resources, especially human • Do your homework with agencies and foundations • Examine successful sample proposals • Explain cultural differences, values or approach Winning Strategies for Attracting Funding

27. Complete proposal two months in advance • Get technical review one month prior to deadline • Be persistent. If not funded, ask for help to understand why • Carry out all activities proposed and submit reports on time—maintain impeccable record with funding agencies Winning Strategies for Attracting Funding

28. State Tourism • Chambers of Commerce • Convention & Visitor Bureaus • Tourism Organizations (local, state, natl) • Nat’l and International Tourism Trade Shows • Create tour itineraries Keep visitors in your area for a longer length of stay to increase per capita expenditures! Link to Everyone Already in the Tourism Business

29. Save the Date!

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