Leadership Lessons from the Links

1. Leadership Lessons from the Links by Brad BrewerArnold Palmer Golf Academy

2. Speakers Experience

3. Agenda • Golf as a Tool in Business • Playing with Customers • High Performance Leadership Skills

4. The Game of Golf Teaches Good Leadership • Better Play by the Rules or you will play alone! • Using good etiquette makes for an enjoyable golf experience for all. • Keeping score is about counting your mistakes and successful shots one shot at a time. • Trying to hit it too hard can cause a whiff! • Missing Short Putts really sucks!

5. Golfing with Customers Do’s and Don’ts

6. Do’s Know your customers ability level Don’ts Don’t ever hit out of turn…know your golfing etiquette! Golfing with Customers

7. Do’s Know your customers ability level sample (PAQ) If you are the host, you pick up the tab, including: green fees, caddie, food and drink. Don’ts Don’t ever hit out of turn…know your golfing etiquette! Don’t argue too much about handicaps or strokes given. Golfing with Customers

8. Do’s Know your customers ability level sample (PAQ) If you are the host, you pick up the tab, including: green fees, caddie, food and drink. Do park your own EGO for the day! Don’ts Don’t ever hit out of turn…know your golfing etiquette! Don’t argue too much about handicaps or strokes given. Don’t get angry or upset over your own play. Nobody but you really cares! Golfing with Customers

9. Do’s Know your customers ability level sample (PAQ) If you are the host, you pick up the tab, including: green fees, caddie, food and drink. Do park your own EGO for the day! Choose the course, game and tees of your customers ability. Don’ts Don’t ever hit out of turn…know your golfing etiquette! Don’t argue too much about handicaps or strokes given. Don’t get angry or upset over your own play. Nobody but you really cares! Don’t talk business unless the customer initiates the conversation. Wait till after the round. Golfing with Customers

10. Do’s Know your customers ability level sample (PAQ) If you are the host, you pick up the tab, including: green fees, caddie, food and drink. Do park your own EGO for the day! Choose the course, game and tees of your customers ability. If playing a fourball, always partner with your customer. Don’ts Don’t ever hit out of turn…know your golfing etiquette! Don’t argue too much about handicaps or strokes given. Don’t get angry or upset over your own play. Nobody but you really cares! Don’t talk business unless the customer initiates the conversation. Wait till after the round. Don’t gamble with your customers, unless they insist. Only then, just for a token amount. Golfing with Customers

11. Do’s Know your customers ability level sample (PAQ) If you are the host, you pick up the tab, including: green fees, caddie, food and drink. Do park your own EGO for the day! Choose the course, game and tees of your customers ability. If playing a fourball, always partner with your customer. Make your customer feel comfortable and appreciated. Don’ts Don’t ever hit out of turn…know your golfing etiquette! Don’t argue too much about handicaps or strokes given. Don’t get angry or upset over your own play. Nobody but you really cares! Don’t talk business unless the customer initiates the conversation. Wait till after the round. Don’t gamble with your customers, unless they insist. Only then, just for a token amount. Don’t become too competitive. Golfing with Customers

12. Human patterns observed on the golf course • Integrity • Risk vs Gamble • Emotional Control • Adversity • Organization • Dudillegence • Expectations

13. HIGH PERFORMANCE GOLF LESSONS IN LEADERSHIP

14. Makeup of a Champion • Talent • Technique • Desire

15. A Champion Golfer Desires: • To Believe in the plan and will work it • To WIN and Hates to Loose • To increase Self Confidence with every step • To work the hardest • To always pay attention to the details • Compete and Never gives up • To take risks but wont gamble

16. Leadership Fundamentals “ Fundamentals don’t change. What can change is my attention to the fundamentals” --Michael Jordan Define the top Five Fundamentals of your Business • _____________________________________ • _____________________________________ • _____________________________________ • _____________________________________ • _____________________________________

17. A ChampionsLeadership Skills • Rely upon a support team of expert advisors • Organize Daily Practice & Training • Always improving equipment for success • Self Analysis—constructive not destructive • Goal Setting—weekly review • Charting Statistical Efforts • A Self Motivator • Consistent Routines—practice and on-course • Lead by Example

18. Leadership Fundamentals Using the Golf Champions Leadership Skills as a reference, what could you do better as the leader to ensure that your team stays fundamentally strong? • _____________________________________ • _____________________________________ • _____________________________________ • _____________________________________ • _____________________________________

19. Ways to use Golf for Team Building Golf Clinic or School • Learn from one another • Partner Drills • Have Fun Together Scramble Tournament • Individual contributions to the goal • Group Problem solving • Group accomplishments and Celebrations

20. Playing for Score “When you tee it up, if you’re not ready to deal with “4 hours” of problem solving and gut wrenching disappointments, then do yourself a favor. Don’t keep score!” --Arnold Daniel Palmer

21. Golfers way of Recognizing Accomplishments • Visual and Kinesthetic • Statistics • Ball Flight • One Shot at a time! • Score is the end results

22. Recognizing Accomplishments WHAT DO YOU DO TO RECOGNIZE ACCOMPLISHMENTS WITH YOUR HIGH PERFORMANCE PLAYERS? • _______________________________ • _______________________________ • _______________________________ • _______________________________

23. Stress and Performance • Physical • Mental • Emotional

24. Depressurizing “No athlete performs better under stress and pressure. What the best players have learned is how to depressurize themselves and become positively stimulated in highly intense situations.” Golfers Depressurizing Skills: • Positive Affirmations (script) • Physically—breathing and stretching • VISUALIZE SUCCESS! • Focus on the Process (Pre-shot Routine)

25. Competitive Burn-out

26. Model Competitive Cycle 3 2 1 4

27. Development Cycle 1 week

28. Competitive Cycle 5 weeks

29. Peak Performance Cycle 1-2 weeks

30. Recovery Cycle 1 week

31. Tigers 2000 Season 1/2/00 *Williams World Challenge 1/9/00 Mercedes Championships 2/6/00 AT&T Pebble Beach 2/13/00 Buick Invitational 2/20/00 Nissan Open 2/27/00 WGC-Accenture Match Play 3/19/00 Bay Hill Invitational 3/26/00 THE PLAYERS Championship 4/9/00 Masters Tournament 5/14/00 GTE Byron Nelson Classic 5/28/00 Memorial Tournament 6/18/00 U.S. Open Championship 7/9/00 Advil Western Open 7/23/00 British Open 8/13/00 Buick Open 8/20/00 PGA Championship 8/27/00 WGC-NEC Invitational 9/10/00 Bell Canadian Open 10/22/00 The Presidents Cup 10/29/00 National Car Rental Golf Classic 11/5/00 THE TOUR Championship 11/12/00 WGC-American Express 12/3/00 *Williams World Challenge 12/10/00 *WGC-EMC World Cup Performance Level

32. Annika’s 2000 Season 2/19/00 Cup Noodles Hawaiian Ladies 3/4/00 LPGA Takefuji Classic 3/12/00 Welch's /Circle K 3/19/00 Standard Register Ping 3/26/00 Nabisco Championship 4/16/00 Longs Drugs Challenge 4/30/00 Chick-fil-A Charity 5/7/00 The Philips Invitational 5/21/00 Firstar LPGA Classic 6/11/00 Wegmans Rochester 6/18/00 Evian Masters 6/25/00 McDonald's LPGA 7/9/00 Jamie Farr Kroger Classic 7/16/00 Japan Airlines Big Apple 7/23/00 U.S. Women's Open 8/6/00 Michelob Light Classic 8/13/00 du Maurier Classic 8/20/00 Weetabix Women's British Open 9/24/00 Safeway LPGA Golf 10/1/00 New Albany Golf Classic6 10/15/00 Samsung World Championship 11/19/00 Arch Wireless Championship Performance Level

33. Model Competitive Schedule Sample 7 week 7 cycle Competitive Schedule

34. Depressurize your High Performance Team List three idea’s on how you could help depressurize your team for their Highest Performance: • _______________________________ • _______________________________ • _______________________________

35. Leadership “The High Performance Coach” • People “care & share” • Attitude • Listen & learn • Model • Extra • Ready

36. The Winning Process • You must believe in yourself • You must believe in your plan • You must have a burning desire that fuels your actions • You must be able to deal with adversity • You must be able to control your emotions • You must be able to visualize the Future Goal • You must be able to focus on one-shot-at-a-time! • You must be able to Compliment and Motivate Yourself

37. Conclusion Lessons in Leadership from the Links • Insights into being a better host when golfing with customers. • Defined the Top Five Fundamentals of your Business • Using the Golf Champions Leadership Skills as a reference, we shared ideas on how to improve the teams focus on the fundamentals. • Discussed ways recognize individual accomplishments • Shared idea’s on how to depressurize your team players to increase their potential to be competitive ready High Performers each and every day.