Nebraska Information Technology Commission November 14, 2000

1. Nebraska Information Technology Commission November 14, 2000

2. Plan on Success: eGovernment Strategies Mark Badger, Internet Strategist Internet Business Solutions Group

3. Pacific & Emerging Nations Are Contributing to Best Practices

4. Government Leadership • Building on visionary planning

5. The .com’s

7. Government Portals It’s an Evolution Strategic viability Integrated Government Service Delivery New Services through integration of existing systems eTransactions Systems Integration & Business ProcessReengineering Interactive Applications Dynamic Reports Post Static Information Increasing Strategic Viability

8. Employees Constituents Partners Suppliers Traditional IT Management Model • Information silos with access limited to select few • Lack of universal access to relevant information • Duplication of effort • Expensive/shadow Agency IT

9. Value of the NetFast, Right, Cheap, and Easy Employees Constituents Access to information Customized 1-2-1 Radically improved customer satisfaction Higher Voter turnout supporting those who “Get It” Higher Productivity Greater efficiency Self Service Partners Suppliers Lower costs to transact business Quicker turnaround times, ease of doing business, automated supply chain n

10. Self service, voluntary Establish relationship--log on, set preferences: voter info; bill tracking; personnel actions; insurance trends…….. Current services and privileges: DMV; taxpayer; property owner; fishing license; business license; loans; voter regis.; gov’s press rel. Provide contact information: phone; cell; e-mail address; home address Create payment scheme: credit; debit; direct deposit; EBT; EFT Result: NEVER having to stand in line again NEXT: Leveraging relational data/not having to own it to fix it MyNebraska.Gov

11. More Value Delivered Over the Network Future Past 100% Content Content VoiceCommunica-tions DataCommunica-tions Applications Applications Communica-tions Relative Value to End User Communica-tions VoiceNetwork DataNetwork EnhancedNetworkServices Transport,Access,Hosting Time

12. Cisco’s Aggressive Technology Investment Strategy Relative Growth of IT vs. Other Spending (1996–1999 CAGR) 75% Cisco’s Annual ITSpending Growth 75% Annual Growth inAll Other Spending 43% 43%

13. Internet Applications Virtual Manufacturing E-Commerce CustomerService ERP Finance Marketing Employee Services E-Learning

14. The old line, “Government can not operate like a business” is simply, false. 1340_06F8_c4

15. Opportunities for Demonstrating (e)Effectivness: Leading by Example Leadership Administration Service to Citizens

16. Public Institutions in the Knowledge Economy Leadership Administering & Knowledge Service to Citizens

17. Change inOrganizational Behavior Right Informationat Right Time Universal Access Cisco and Workforce Optimization

18. Workforce Optimization • Employee services • Travel/expense • Benefits enrollment • Stock information • Internal IT help desk • Directory and organization chart

19. Workforce Optimization (continued) • Workflow • Purchasing/ORM • Recruiting online • EIS / Virtual Close • Communications • Company wide broadcasts • Video on demand • CiscoCast “Push” to field

20. Workforce Optimization Application Value Assessment ePurchasing Employee Directory Expense Reporting High On-line/real time budgeting e Learning/employee Communications/collaboration Cultural & Economic Impact Cultural & Economic Impact Employee Performance Review Recruiting & Hiring Information “Push”/Intranet/Access Low Benefits Enrollment Employee 401 K Reports Training Registration Standard Desktop Hard Easy Ease of Implementation

21. “ ” Potential E-Business ROI E-Government • Portals: easy, efficient constituent access • Standards: efficiencies, cost-effectiveness, collaboration • Improved services: licensing, permits Citizens expect the same ease of access from their State Governments as they do from businesses. NCC Final Documentation

22. Breakaway Strategy Overview… • New Century Colorado • State Government Transaction Infrastructures • Web Foundations

23. Fully Focused Self-Service Environment Online procurement Searchable directory service eUtah

24. GTA will own GeorgiaNet CIO will become Ex. Dir. Of new authority Attract and Retain Reduce IT implementation times Private Sector Board Estb/enforce Statewide standards New procurement rules Georgia Technology Authority

25. Personalization for Citizens, Businesses, Employees

27. Motor Vehicle Transactions • Vehicle Registration • Personalized License Plates • Renewals $7.75 per trans. Face to Face $4.50 mail in $0.91 Internet • Wait times down to 100 seconds from 2 1/2 hours • Turnaround times: 6-8 weeks to • 3 days

28. Results Are Significant • Growth of use 12-14% p/yr • Change in public perception • Staff become knowledge workers

29. Live 10/12/2000 Partnership: MS/Peripherals Plus PA PowerSearch Keyword On-line Directory Free eMail Yellow Pages F&G Licensing $20M New e-Projects PA PowerPort

30. Solution Roadmap Design NCC concept Develop multi-use network Other eGov projects • Work with KPMG & state employees on the visioning • Set statewide standards • Partner with Telecommunications Service Provider • $37 million contract • Statewide purchasing vehicle • Address each agency needs

31. Net Readiness Adapted from Net Ready, by Amir Hartman & John Sifonis of Cisco Systems, with Forward by John Chambers. Publisher: McGraw Hill, Nov.,1999

32. Leadership in driving Internet Strategy eGovernment Strategy defined Integrated with Other Strategic Plans Net Readiness

33. Roles, responsibilities & accountabilities clearly defined Funding model established Organized to deliver Net Readiness

34. Scalable infrastructure in place Standards & Tools defined Net Readiness

35. Recruiting & development of Resources Skill sets in place eGovernment culture established Net Readiness

36. How do we develop a comprehensive strategy to become an Internet Organization? Net Readiness

37. Managing your Internet Portfolio:the Internet Value Matrix Efficiency &Customer Loyalty New Value Creation High Operational Excellence Breakthrough Strategies Business Criticality Rational Experimentation New Fundamentals Low Low High Innovation/Newness

38. Critical Success Factors • User involvement at every stage • Scoping: Focus and automate in small steps to show clear progress • Over communicate. Clearly state what will and won’t be included • Get buy-in from business executive sponsor on scope

39. Other Key Success Factors • Don’t boil the ocean… • set aggressive but achievable goals • Early iterations focus on architecture • Don’t put everything in version 1! • Minimize early version functionality • Low volume and/or complex functions can be added in later versions

40. Aggressively partner to... Assess current approach (Net Readiness -http://www.netreadiness.com/) Develop your Internet Vision/Strategy Manage your Internet Portfolio Establish Metrics & Measure Results Cisco partners Call to Action CIO Leadership Functional Leadership

42. Implementation of Shared: A Demonstration • What capabilities can be added to streamline and institute a eCulture within the bureaucracy? • Access & Accountability (what people are coming to expect …)