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An Introduction to the new Scheme

An Introduction to the new Scheme. Kirsty Brown Carillion Energy Services. Contents. Carillion and the new Carillion Energy Services Warm Front - Scheme Structure - Eligibility - Measures - Processes application survey allocation and installation inspection and aftercare Useful Contacts.

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An Introduction to the new Scheme

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  1. An Introduction to the new Scheme Kirsty BrownCarillion Energy Services

  2. Contents Carillion and the new Carillion Energy Services Warm Front- Scheme Structure- Eligibility- Measures- Processes application survey allocation and installation inspection and aftercare Useful Contacts

  3. Carillion and Eaga have joined forces to create the UK’s leading independent energy services provider

  4. Warm Front • Scheme Structure/Changes- budget/cash limited - removal of BEC, £300 vouchers, CFL’s - grant maxima - individual grant accounts - asbestos - person and property checks - customer contributions - non eligible customers signposted to EST & CAB

  5. Warm Front • EligibilityCustomers must own or privately rent their property and have a SAP of 55 or under and be in receipt of one of the following benefits. • Pension credit – guaranteed or savings credit • Income-related Employment and Support Allowance that includes a work related activity or support component. • Income Support or Income-based Jobseekers Allowance and have one of the following:- - parental responsibility for a child under 5 - child tax credit (which must include a disability or severe disability element for a child or young person) - disabled child premium - disability premium (enhanced or severed disability element premium) - pensioner premium (higher or enhanced pensioner premium)

  6. Warm Front • Measures (all as previous Scheme) - new heating systems gas, electric, oil and LPG - replacement boilers- heating repairs- insulation cavity wall, virgin loft and top-up insulation, draught proofing and tank jackets- energy advice No new technologies have been introduced.

  7. Warm Front • Application Process Scheme re-opened on 14th April. Cash limited so will close as soon as enough applications are received. Ways to apply - freephone 0800 3162814 - web www.warmfront.co.uk - portal - leaflets

  8. Warm Front • Survey Process- CES to continue to survey applications to determine eligibility, appropriate measures and to provide energy advice to customers. - outbound calling to assess type of heating and eligibility. - repairs carried out at property at time of survey.

  9. Warm Front • Allocation & Installation Process - ebid - trading measures - timelines – 5 months and 3 months - current installer list - installer rating system to continue

  10. Warm Front • Inspection Process - reduction in number of inspections - 10% for new and replacement non-electric storage heating systems - 5% all other heating systems - 5% insulation

  11. Warm Front • Aftercare and Insurance - annual service visits – 1 only - insurance cover – 1 year

  12. Warm Front • Useful contacts • For any customer enquiries or complaints (by stakeholders) • Stakeholder.enquiries@carillionplc.com or 0191 2473822 • For any customer enquiries or complaints (by customers) • enquiry@carillionplc.com or 0800 3162814 • For any system breakdown or WarmSure enquiries • 0800 4081437

  13. Thank you Kirsty BrownNetwork Managerkirsty.brown@carillionplc.com

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