1 / 13

Comprehensive Guide to the New Warm Front Scheme

Learn about the updated Warm Front scheme offered by Carillion Energy Services, eligibility criteria, application process, measures covered, inspection processes, and aftercare services. Contact details for inquiries and complaints included.

tmanzo
Download Presentation

Comprehensive Guide to the New Warm Front Scheme

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. An Introduction to the new Scheme Kirsty BrownCarillion Energy Services

  2. Contents Carillion and the new Carillion Energy Services Warm Front- Scheme Structure- Eligibility- Measures- Processes application survey allocation and installation inspection and aftercare Useful Contacts

  3. Carillion and Eaga have joined forces to create the UK’s leading independent energy services provider

  4. Warm Front • Scheme Structure/Changes- budget/cash limited - removal of BEC, £300 vouchers, CFL’s - grant maxima - individual grant accounts - asbestos - person and property checks - customer contributions - non eligible customers signposted to EST & CAB

  5. Warm Front • EligibilityCustomers must own or privately rent their property and have a SAP of 55 or under and be in receipt of one of the following benefits. • Pension credit – guaranteed or savings credit • Income-related Employment and Support Allowance that includes a work related activity or support component. • Income Support or Income-based Jobseekers Allowance and have one of the following:- - parental responsibility for a child under 5 - child tax credit (which must include a disability or severe disability element for a child or young person) - disabled child premium - disability premium (enhanced or severed disability element premium) - pensioner premium (higher or enhanced pensioner premium)

  6. Warm Front • Measures (all as previous Scheme) - new heating systems gas, electric, oil and LPG - replacement boilers- heating repairs- insulation cavity wall, virgin loft and top-up insulation, draught proofing and tank jackets- energy advice No new technologies have been introduced.

  7. Warm Front • Application Process Scheme re-opened on 14th April. Cash limited so will close as soon as enough applications are received. Ways to apply - freephone 0800 3162814 - web www.warmfront.co.uk - portal - leaflets

  8. Warm Front • Survey Process- CES to continue to survey applications to determine eligibility, appropriate measures and to provide energy advice to customers. - outbound calling to assess type of heating and eligibility. - repairs carried out at property at time of survey.

  9. Warm Front • Allocation & Installation Process - ebid - trading measures - timelines – 5 months and 3 months - current installer list - installer rating system to continue

  10. Warm Front • Inspection Process - reduction in number of inspections - 10% for new and replacement non-electric storage heating systems - 5% all other heating systems - 5% insulation

  11. Warm Front • Aftercare and Insurance - annual service visits – 1 only - insurance cover – 1 year

  12. Warm Front • Useful contacts • For any customer enquiries or complaints (by stakeholders) • Stakeholder.enquiries@carillionplc.com or 0191 2473822 • For any customer enquiries or complaints (by customers) • enquiry@carillionplc.com or 0800 3162814 • For any system breakdown or WarmSure enquiries • 0800 4081437

  13. Thank you Kirsty BrownNetwork Managerkirsty.brown@carillionplc.com

More Related