Skynax The Mobility Management System

1. SkynaxThe Mobility Management System 26thof June 2012

2. WMS ERP CRM WMS ERP CRM Mobile Solution Evolution Single Mobile Platform 2012 Sanity prevails Single point of control Write, manage, deploy$575M in 2011 growing to $1.4B by 2015 2001 Simple Point Solution Home grown Cheap but effective • 2009 • Mobile Apps Driven by • Departmental needs • Employee demand • Executive toys

3. What is Skynax ? Skynax is Intermec’s“Mobility Management System”

4. Mobility Management System MDM Skynax Features Business critical remote data access and messaging.In Skynax R8 – fully automated with little to no app-side coding required! Manages network connectivity & communications. Secures all communications. Remote device user support and training. Collaborative real-time remote support and training. Automated device management. Dynamic remote device re-provisioning based on device-user’s login.

5. So . . . What Does Skynax Do? • Provides business criticalremote data accessand message sync services. • Manages device network connectivity. • Securesand manages your communications. • Offers remote device user support and training. • Automates device management.

6. Standardization of Software Stacks • Would you invest your money intodeveloping and maintaining your own…? • Operating System? • Database Engine? • Low-level Device Drivers? • What about in-house developing and maintaining these…? • Radio control and communications management tools? • Device management tools? • Data exchange and integration tools? • Data security tools? Mobile Business Applications $500 The domain of the ISV and othermobility business solution providers. • The domain of the hardware and OS vendors. • Expect to see this part of the software stack converging into a standardized layer with value-add components. Mobility Management System (Skynax) $60 to $90 $0 to $50 Vendor Device Enablement (Toolkits) Included OS Value-Add (SQL) Operating System (Windows Mobile) Included

7. Mobility Management Positioning Pocket Builder MSP Airwatch iAnywhere Mobile AppDevelopment& Integration Soti Avalanche Sybase DataManagement SmartSystems Intermec Skynax Afaria CommunicationsManagement RemoteAssist MDM

8. Device Manufacturers Q3 2012 Operating Systems

9. Selected Skynax Customers

10. A bit more technical detail . . .

11. Maximize customer face-time and device-user productivityby minimizing connection time.Enforce communication rules and get reliable, manageable and securecommunications. • Wired Ethernet/Wi-Fi/GPRS/EDGE/UMTS/Dial-Up/ActiveSync • Supports mobile operator APNs as well as internal VPNs. • Massive scalability to handle thousands of parallel communication and data management sessions. • Fault-tolerant system design provides for non-stop mobile computing, decreasing downtime and improving customer face-time. Perform maintenance without halting services. • Bandwidth optimization and features like check-point restartsave time and money. • Push messaging allows host applications to transmit data to a device, initiate remote mobile application events and remotely launch applications. • Automated device network connection management and network use optimization improves efficiency and saves device battery life. • Monitor all network communications to understand usage patternsand quality of service provided to end-users. • Centrally manage and enforce all mobile communication rules • Document an audit trail of all communications sessions. Skynax Communications

12. Skynax installs as a secure system out-of-the-box. End-to-end security enforced by Skynax can be layered on top of most other corporate security settings and applications. • Skynax assures compliance with each company's security and device configuration standards by automatically and systematically enforcing the appropriate device settings and network connection policies on each mobile device. • Skynax also implements world-class security through FIPS compliant authentication and encryption methods to allow business data to be transmitted securely through any private or public network. • Protection of critical data in central systems • Device level and end-user level based authentication • Protection of data transmitted through all networks • Supports mobile operator APNs as well as private VPNs Skynax Security

13. Skynax Open Data Services Skynax provides an open data management platform that automates the secure and highly flexible exchange of business data between mobile business applications and enterprise applications. • Select, extract, transform and re-integrate business data shared between host systems and remote mobile business applications. • Create your own business data processing logic for integration of mobile business applications with any enterprise application. • Transfers files efficiently, with absolute confidence. • Use full session control logic to manage complex data dependencies and host-system processing requirements. • Securely query and manipulate data in SQL databases from remote mobile device applications. (Oracle, SQL Server, …) • Interact with web services and execute remote function calls to support real-time business processes in your mobile applications. • Leverage advanced data streaming technologies for on-line, real-time messaging and communications. • Take advantage of the massive scalability offered by the distributed, load-balanced and fault-tolerant, data management architecture of Skynax. • Skynax SDK available with documentation and examples.

14. Skynax Data ServicesArchitecture Message Service Module Mobile Business App 1 Inbox SkynaxAgent Device Mngt. Module Data Services Module Outbox Mobile Business App 2 Inbox Outbox Skynax

15. Automate all routine mobile system management tasks and save administrator time to manage exceptions and resolve problems systematically. Skynax assures that your mobile devices are always accurately and consistently configured and provisioned for work. • Mobile asset identification, tracking and reporting. • Remotely query devices to obtain current device settings and report on system configuration and operation. • Configure hundreds of device settings (including SmartSystems settings) through an easy to use point and click property tree. • Use templates to define standard device configurations that will be automatically inherited by your assigned devices. • Enforce the persistence of your selected device settings and optionally allow the device user to modify the rest. • Detect misconfigured devices, auto-repair and flag for inspection. • Easily create and modify software packages for deployment. • Auto-deploy the right softwarepackages to each device based on the person using the device and the technical parameters of the device being used. • Cascade software updates using geographically distributed Skynax Servers to minimize WAN utilization. • Remotely provision a mobile device without IT support. • Device usage tracking and reporting. • Manage Intermec and non-Intermec mobile devices. Skynax Device Management

16. Easy Device Configuration

17. Reaching out across the network to support your device users saves time and money. Skynax Remote Assist provides your helpdesk with remote device control and training assistance. • Take control of remote devices. • Enter text into any application on a remote device. • Browse folders and files on remote devices. • Transfer files between your PC and remote devices. • View and kill any application or process running onremote devices. • Warm and cold boot remote devices. • Capture screenshots of remote device displays. • Record a movie of your remote device control session to document problems and facilitate their diagnosis or to playback in your own demonstration and training sessions. • Initiate remote control sessions even when the device is out of network coverage. • Allow device users to initiate real-time support requests. • Intelligent routing of support requests to the appropriate helpdesk operator. • Use the advanced helpdesk collaboration features of Remote Assist to transfer live support sessions between operators and conference-in additional operators for team-based support. • Use Remote Assist to facilitate remote user training. Skynax Remote Assist

18. Skynax Remote Assist Console

19. Skynax Architecture

20. Skynax High-Level Architecture • Skynax is configured and managed through a windows-based application called the Skynax Manager. • Each Skynax systemrequiresone central Skynax Databasehosted on a Microsoft SQL Server where all Skynax system information is stored. • Each Skynax system must have at least one Skynax Gateway and Skynax Server. Skynax Gateways provide authentication, load balancing, and active fail-over services. Skynax Servers handle all device communications and data management. • Each mobile computing device has an agent installed called the Skynax Client.

21. Skynax Server-Side Applications • Skynax Gateway • Skynax Server • Skynax Server Plug-In(s) • Skynax Database • Skynax Remote Assist Server • Skynax Management Applications • Skynax Manager • Skynax Remote Assist Console • Skynax Packager • Skynax System Monitor • Skynax Mobile Device Applications • Skynax Loader • Skynax Client • Skynax Device Driver(s) • Skynax Support Applications • Skynax Test • Skynax Stress Test Skynax Software Components

22. Small Business Setup Single Machine Installation

23. Medium Enterprise SetupDual Machine Installation

24. Large Enterprise SetupMulti-Machine Installation

25. Skynax Internal Operating Logic

26. Skynax PricingSelect your Edition EntryEdition… 1.664 € → The right choice for a small mobile computing system that will never exceed 25 mobile devices. StandardEdition… 2.808 € → The right choice for a mid-sized mobile computing system with hundreds of mobile devices. EnterpriseEdition… 6.240 € → The right choice for an enterprise mobile computing system with thousands or tens of thousands of mobile devices. → Provides maximum scalability, performance and fault-tolerance for Business Critical Mobile Apps in Intermittently Connected Environments.

27. Skynax PricingLicensing mobile devices For the StandardandEnterprise Editions:→ Add Skynax Clients … 41 € as needed for each device over the first 25. per device → Add Remote Assist Consoles 1.508 € for each concurrent help-desk operator. per operator

28. Day one: 81€ per device Annually:18€per device Standard Editionexample 150 Devices • Skynax Standard Edition: • First 25 Skynax Clients are included and more can be added as needed. • This Skynax edition must be installed on 1 server-side machine. • Is promotable to the Enterprise Edition. Day One Purchase Aniversary Day - Annual Maintenance Fee

29. Skynax Software Maintenance • The Skynax software maintenance service provides you with access to all software updates and upgrades at no additional cost. Maintenance is paid as an annual fee based on the licensed Skynax edition and the number of licensed Skynax Clients. • Software Updates and Upgrades • Regular software updates correct errors and provide minor improvements. • Software upgrades are major new releases that provide enhancements to current features, introduce new capabilities and generally improve the overall user experience. • These Benefits Include: • The latest Skynax Device Drivers with new features and support for new devices. • The latest Skynax Server Plug-Ins with new data management capabilities. • The Skynax SDK with complete developer documentation and source code examples to demonstrate programmatic control of Skynax.

30. Skynax Support Services • Skynax Partners Companies that are authorized for the sale of Skynax software provide presales consultancy, installation, configuration, and training services for Skynax. When implementing Skynax as part of a complete mobile computing solution, partners will typically sell Skynax together with their mobile business application and compliment it with custom programming and integration services. Authorized Skynax Partners provide direct support to their customers. • Intermec Training, Support and Professional Services Intermec provides training and support to Skynax Partners to assure a positive customer experience from the combined use of Intermec devices and Skynax. If and when needed, the partner’s own in-house services can be complimented and cooperatively executed with those offered by Intermec.

31. Questions ? • Please call your Intermec representativeor visit www.intermec.com/site/skynaxfor more information.

32. Skynax Data ServicesArchitecture Message Service Module Mobile Business App 1 Inbox SkynaxAgent Device Mngt. Module Data Services Module Outbox Mobile Business App 2 Inbox Outbox Skynax

33. Configuration of Data ServicesXML Configuration File – “DataService.XML Store the file to the device folder containing “DataService.EXE”- default location is: \Program Files\Skynax

34. Data Management InstructionsXML Command Files – “<CommandFileName>.XML” Store the file to the Outbox folder as defined in the Configuration XML file.

35. Skynax Data ServicesCamera Demo Message Service Module Camera App SkynaxAgent Device Mngt. Module Data Services Module Outbox Skynax

36. Camera DemoXML Configuration File – “DataService.XML”

37. Camera DemoXML Command File – “SendImages.XML”

38. Skynax Data Services Push Messaging Message Service Module Mobile Business App Inbox SkynaxAgent Device Mngt. Module Data Services Module Outbox Skynax Host Application

39. Push Messaging DemoXML Configuration File – “DataService.XML”

40. Skynax Data ServicesPush Messaging with Remote Triggers & Execution Message Service Module Mobile Business App Inbox SkynaxAgent Device Mngt. Module Data Services Module Outbox Skynax Host Application

41. Push Messaging – Remote TriggersXML Configuration File – “DataService.XML”

42. Push Messaging – Remote TriggersXML Command File - “DownloadOnPushMessage.XML”