Incoming communication

1. Legal requirements Organisational requirements Mandate Diagram A0 Accountability (reports) Manage RM framework 1 Technological infrastructure requirements of RM system RM competencies Info about trained staff RM framework/guidelines instruments Result, deliverable Carry out business activity Incomingcommunication Outgoingcommunication Request 2 Businessperformance info Records Reproduced/ reproducible records Manage records Information about records Records to be destroyed External requests 3 Requested records RM performance info

2. Manage RM Framework A1

3. Business requirements Legal requirements Diagram A1 mandate Analyse needs/ risks Risk analysis Info about business processes 1 RM HRM instruments Need for records Establish RM framework RM framework Integrated RM functionality Capacity assessment 2 Synthesised record requirements Functional requirements for RM Implement framework Info about trained staff Techn. infrastructure Process and system Requirements 3 Metadata req-s for organising records Implementation plan Performance criteria Evaluate performance/ adequacy Account. reports Information about performance/ changes (business/RM) 4 Evaluation information

4. Mandate/ Juridical requirements Organisational requirements Diagram A1.1 Identify/describe business processes 1 Identify need for records 2 Identify juridical/ business risks 3 Information about relevant business processes Information about business activities Functional requirements for RM Specifications of auth. records Business procedures Need for records Info about records Risk analysis Performance info A1 Analyse needs

5. Establish RM Framework A1.2

6. Business needs Security/ privacy requirements State of art technology Diagram A1.2 Risk analysis Requirements for organising records Determine business requirements for records Synthesised record requirements 1 Need for records Establish appraisal policy/criteria Appraisal policy Usage of records 2 Establish preservation policy/criteria 3 Information about business activities Establish rules for access Retrieval requirements 4 Preservation strategy Specify RM framework Appraisal policy Functional requirements for RM Access framework 5 Information about RM A1.2 Establish LC-framework

7. Determine business requirements for records • Derive properties per record type critical for authenticity • Determine rules for organising records and metadata requirements • Determine brequirements for reconstituting or presenting records and/or their aggregates • Synthesise requirements for records

8. Organisational/ business requirements Metadata framework Juridical requirements Diagram A1.2.4 Establish retrieval requirements retrieval requirements (+requirements user interface) 1 Usage info Establish privacy policy/rules Privacy policy Info about critical material 2 Establish access framework Identify access rights Copy rights requirements 6 Access framework 3 Security policy Establish IPR policy/rules Information about IPR rights 4 Security requirements Establish security policy Information about critical material Security policy 5 Establish Access Framework

9. Implement Framework A1.3

10. DiagramA1.3 RM framework Information about situation in org. Manage implementation Evaluation performance Capacity assessment & Implementation plan(s) 1 Info about changes Retrieval requirements Develop infrastructure Info about trained staff Security requirements Integrated RM functionality RM instruments Technological infrastructure Synthesised records requirements 2 RM process and system requirements Metadata requirements for organising records Performance criteria Monitor implementation Information about implementation progress Implementation plans & Progress reports 3 Implementation Progress reports A1.3 Implement framework

11. Manage Implementation A1.3.1

12. Diagram 1.3.1 RM framework Evaluation information Analyse situation/ capacity level Capacity assessment Implementation progress reports Design strategies Information about organisation transition Strategies Establish implementation plans Capacity & Implementation plan(s) Progress information

13. Develop Infrastructure A1.3.2

14. Specification of auth. records Business needs RM-framework Diagram A1.3.2 Responsibilities Information and communications technology Select technologies Identified technologies technical specifications 1 Design of RM processes Functional RM requirements Design RM infrastructure Integrated RM functionality Security requirements Technological infrastructure Retrieval requirements RM system requirements Juridical requirements 2 RM framework standards Metadata rules Develop instruments RM instruments Info about business activities 3 Train staff Info about trained staff RM competencies Training course Information about staff 4 Develop performance criteria 5 Retrieval requirements Performance criteria

15. Manage Records A3

16. Registration rules Appraisal criteria Preservation strategy Access policy Diagram A3 Metadata rules Request for more information Capture Registration information 1 Records Registered & classified records Maintain Records to be destroyed Requested records/ packages 2 Search result Reproducible authentic records Facilitate access Keywords Information about records Requests Reproduced records Rejected requests 3 Search questions Processed requests Usage & performance info Collect performance information reports 4 A3 Manage Records