Guidelines for Processing Delivery Returns

1. FINDINGS & LEARNINGS Zero Returns on a Delivery Document When creating an order for delivery it is important to always check whether the customer has empty cylinders to return, once confirmed the Partner must capture all the relevant returns on the order. If the customer is unsure if there are empties or not, it is always safer to capture the same quantity of empty cylinders as the full cylinders captured, therefore assuming that the customer will trade on a Full for Empty basis Once the delivery has been made the partner must complete the order in the system, where a few scenarios could occur: 1) Returned quantities differ from the order as captured Identify the order within the Change Sales Order Function, amend the return quantity (and if relevant, the supplied quantity), validate and submit the order for the relevant changes to be updated in the system. 2) Customer returns different empties to what was expected Capture the empty cylinders that were not expected as part of the order as an Empty Cylinder Return (within the sales menu), then if relevant amend the quantities of the order that went out to the Customer (as above) 3) Customer returns no empties Amend the expected return quantity to Zero (0), notify the PartnerNet support cell immediately as they will have to amend the order on our system by rejecting this line, and therefore allowing the System to allocate a completed status to this order. If the Partner does not notify the PartnerNet cell, this order remains active on our system which can create errors against the Partner’s Plant Stock. TOPIC #7 March 2010