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Safety

2014 Electric T&D Benchmarking. Safety. Community Insights Conference August 22-25, 2014 Vail, CO. Agenda. Overview Industry Perspective (SCQA) 1QC Community Key Success Factors Performance Profiles & Trends Cost/Service 2013 Benchmarking Results Functional-specific findings.

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Safety

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  1. 2014 Electric T&D Benchmarking Safety Community Insights Conference August 22-25, 2014 Vail, CO

  2. Agenda • Overview • Industry Perspective (SCQA) • 1QC Community Key Success Factors • Performance Profiles & Trends • Cost/Service • 2013 Benchmarking Results • Functional-specific findings

  3. Overview

  4. Even though most surveys are filled out by safety personnel, it becomes obvious as you read the text answers, that for some companies (usually best performers), are better able to articulate how their company is behaving and using information. Where Are We: 1QCIndustry Perspective for Safety

  5. 1QC Community Key Success Factors:Safety

  6. Profiles & Trends

  7. Safety: T&D

  8. Safety: T&D As the number of employees in a work group get smaller the impact from a single incident becomes larger.

  9. 5-YEAR Trends: Total T&D Recordable Incidents Most companies won’t see improvement over all 5 years. Best performing companies tend to stay in the top quartile.

  10. 5-YEAR Trends: Total T&D Lost Workday Case Rate Lost workday case rate increased this year.

  11. 4-YEAR Trends: vehicle accident Frequency Vehicle Accidents are trending up for the poorer performing companies.

  12. Trend Tracking DART Rate: T&D Recordable Injury Rate: T&D Trends for the panel can be misleading (RIR and DART appear to be going down), but companies tend to stay within a band of performance. Very rarely do we see a company moving from 4th quartile to 1st. To see drastic improvement, you may need to shake things up. Consider a site visit to a company that performs well. The differences in culture can become obvious when you immerse yourself in someone else’s culture.

  13. Safety Ranking

  14. Looking for Best Practices • * Measures included: • Recordable Incidence Rate • Lost Workday Case Rate • Lost Time Severity Rate • Days Away, Restricted or Transferred Rate • Motor Vehicle Accident Frequency We wanted to find a way to identify best practices and initiatives in the safety area. One way to do that is to find out what the best performers are doing that other companies aren’t doing. So we needed to find out who are the best performers. We: Gathered safety values on 5 major safety measures* for last 5 years Focused on total T&D since we had the most data available Ranked the 5-year average safety value using quartiles (3-year average for Motor Vehicle Accidents) Calculated change in safety value over last 5 or 3 years (slope) Assigned a score for quartile ranking and slope value Calculated a total score for safety

  15. Total T&D Recordable Incidence Rate Safety Record Good Poor Companies want to have good performance and be either stable or improving – putting them in the lower left corner of the chart. Not Improving Improving • Compares the 6-year average value to the 6-year change in value

  16. Total T&D Safety Ranking: total Putting all of the data together for the 5 measures, we calculated a total for each company. ComEd had the highest total score – meaning that they had generally low safety rates and were improving. Best Performing companies: 21, 22, 23, 25, 27

  17. Total T&D Safety Ranking: Breakdown Here’s how companies performed on the 5-year average (value) and 5-year trend (slope) scores. Value Score Improvement Score Improving companies: 21, 23, 25, 27 Consistently Good companies: 21, 22, 23, 25

  18. Benchmarking results

  19. Recordable Injury Case Rate: Total T&D Our statistical report shows all of the safety performance measures we track. We’re publishing just a few here. We ask for safety measures for T&D, distribution lines, T&D substations, and transmission lines. Companies are less able to report by functional area and as the groups measured get smaller numbers are less benchmarkable. Safety Pg 4 Source: S5 ID numbers are color coded: 99= top performing companies

  20. Recordable Injury Case Rate As we break safety data into functional areas, we get fewer companies able to provide data. Transmission Lines Distribution Lines Substations Safety Pg 5-7 Source: S5 ID numbers are color coded: 99= top performing companies

  21. Lost Workday Case Rate: T&D With the exception of a few outliers, lost time incident rates are fairly low. Safety Pg 16 Source: S5 ID numbers are color coded: 99= top performing companies

  22. Total Frequency Rate of Vehicle Accidents: T&D The range for Recordable Injuries is 0.5 to 6.5. Vehicle accidents are 5 times that. Many companies are paying increased attention to vehicle incidents. Safety Pg 25 Source: S5 ID numbers are color coded: 99= top performing companies 99– top performers in MVA

  23. Vehicle Safety (SF15-SF80) ID numbers are color coded: 99= top performing companies 99– top performers in MVA • There is no consensus regarding use of ANSI codes for classifying vehicle incidents - 53% do, 46% don’t – (SF55, pg29) • 93% of companies track preventable vs non-preventable accidents. Only 5 companies (22, 24, 25, 37) track responsible accidents. 3 track “off-road” accidents separately, but 73% count them as part of the statistics. – (SF20, pg30) • Many companies do have goals around vehicle incidents, only a couple reported having no goal (359, 32) – (SF25, pg31) • Companies site these factors as key to achieving their goals: Smith Driving Training (31, 23, 40, 30); Mobile and distracted driving polices and awareness (37, 30, 27); 30 Day Driver Challenge (31); Review and accountability (33) ; Driving demonstrations, driving observation program (23); Actualvehiclehandsondrivingtraining (21)– (SF35, pg32) • Note: 37: Mobile Electronic Device Policy (Employees are not permitted to operate these devices while the vehicle is in motion. No Bluetooth either).

  24. (Cont.) Vehicle Safety (SF15-SF80) ID numbers are color coded: 99= top performing companies 99– top performers in MVA • New programs added include: 23- Driving simulators - demonstrate the dangers of texting while driving; 37- Close quarters maneuvering training; 24 - DriveCamin approx 700 vehicles; 38 - Driver Obstacle Course to support defensive driving training, Driver Observation Program – (SF30, pg33) • A few hazard recognition programs: 22– Avoiding Head on Collisions; 28 – core life saving rule around driving conditions; 21– safety observations; 359 - SetgoalsforconductingSafetyObservationsandFeedback,communicatetoallemployeesHumanPerformanceThemes(2014topics includeSTOP/TIMEOUT,Self-check/Peer-Check,andCriticalStep – (SF40, pg 34) • Policies and Procedures for avoiding road distractions include: No cell phone policy including no hands free (31, 28, 23, 30); Hands-free cell phone policy (38, 24, 27, 34, 22, 37); 24: DriveCam – (SF45, pg35)

  25. (Cont.) Vehicle Safety (SF15-SF80) ID numbers are color coded: 99= top performing companies 99– top performers in MVA • Technologies used: Backup cameras 70%; Drive-cams 30% (22, 24); Speed monitoring devices 30% (22, 24, 31); Other 30% (22, 27) – (SF50, pg 36) • Deployment: • Telogis has been installed in ALL fleet vehicles; Drive-cams are installed post responsible vehicle accident (22); Speed monitoring in all vehicles (31) Trying different technologies in varying groups to identify effectiveness (24); GPS tracking device (34) • Back-up cameras: one-man trucks (30, 31); backup cameras in some trucks and in some company vehicles (23); Back up cameras are after-market units installed on all company vehicles (359) – (SF55, pg37) • Focusing employee attention on safe driving: regular communication & meetings (31, 28, 38, 40, 21, 23, 32, 359); visual reminders/posters (22, 34); training & awareness (33, 34); inspections/observations (31, 23, 34); awards/recognition (22, 30, 24, 37); review of incidents (28, 32) – (SF60 pg 38) • Use of information on unsafe driving practices: changes to policies (22); changes to fleet vehicles (22); feedback/coaching (23, 22, 27, 28, 31, 33, 37, 359); training (27, 23, 28, 31); share at safety meetings (21, 24, 23); track trends (30); company communications (23, 31); develop corrective actions (34) – (SF80, pg 41)

  26. Contractor Safety (SF85-SF100) • Two-thirds of the respondents track contractor safety, most for construction & vegetation mgmt., a few for all contractors (28, 30, 37) – (SF85, pg 42, 43) • Most do not have penalties or incentives. 4 do (22, 25, 30, 31) – (SF90, pg 44) • 87% use safety stats when selecting contractors – (SF95, pg45) • Several companies review contractor safety monthly. (21, 37, 359) – (SF100, pg 45) ID numbers are color coded: 99= top performing companies

  27. Leading Indicators (SF75-SF95) • All respondents are tracking "first-aid" events like sprains/strains; cuts and abrasions – (SF105, Pg47) • 15 of 16 track first-aid events to prevent future events; 9 track it as a leading indicator, and 15 share information about events with other employees – all of these numbers are up from last year – (SF110, Pg48) • Other answers included: 28: Starting to include in analysis for trending; 38: Track as lagging metric; 24: Depending on severity, we may perform a root cause analysis – (SF110, PgTBA) • Leading indicators that are tracked are listed below– (SF115, pg49) - all of these numbers are up from last year. 3 of the 5 best performing companies track all of these – no one else tracks all. • Number of Near Miss and Unsafe Condition Reports submitted 94% • Numbers of specific types of safety issues identified 75% • Number of Field Safety Observations (FSO) completed 100% • Numbers of specific types of safety issues identified 69% • Hours of safety training completed 81% • Safety Action Team projects completed 37% ID numbers are color coded: 99= top performing companies

  28. Incentive pay (SF120-SF125) • Incentive pay is impacted by safety statistics for 10 of 16 companies in various ways – (SF120, pg 50) • Many companies reported safety measures used on incentive pay scorecards; only one (24) noted using Motor vehicle accidents – (SF125 pg 51) ID numbers are color coded: 99= top performing companies

  29. Initiatives (SF130-SF135) ID numbers are color coded: 99= top performing companies

  30. Response to incidences (SF145-SF155) • Most companies have aggressive reporting policies in terms of the types of incidents to be reported – (SF145, Pg 56): • All incidents even if no injury or medical treat 87.50% • All incidents resulting in personal injury or property damage 68.75% • Near misses 68.75% • All incidents except first aid (band-aids) 6.25% • Other 6.25% • 100% of companies report incidents to supervisors. With only a few companies reported to some other person as well (24, 25, 27, 30, 31, 32, 40) leaving the reporting of the incident to safety groups in the hands of the supervisor. – (SF150, pg 57) • Injuries/illness needs to be reported immediately (22, 24, 25, 27, 28, 31, 32, 33, 38), by end of shift (23, 30, 34, 359, 38), within 24 hours (21, 37, 40) – (SF155, pg 59) ID numbers are color coded: 99= top performing companies

  31. Response to incidences (SF195-SF210) • For many companies Supervisors and Managers are held accountable for injuries that occur on their shift as part of their performance review (25, 22, 37, 30) for others it’s part of the supervisors/managers job to ensure that employees work safely. – (SF195, pg 62) • For many companies crew leaders are held accountable, but usually to a lesser extent. Only a few reported no accountability. – (SF200, pg63) • A few companies hold other members of the crew accountable if someone is injured – period (21, 24, 27, 30, 34, 40 and perhaps others), typically it is if they contributed or as part of a team. Only a few said not at all - (SF205, pg 64) • Handling of near misses varies: for some it is treated the same as an incident with an injury (28, 33, 40) – (SF210, pg 65) ID numbers are color coded: 99= top performing companies

  32. Wellness (SF215-SF225) • Most companies are offering several different types of health programs (100%: Wellness/Health Risk assessment; 80%: Stretching, Health challenges; 67%: biometric screening, Nutrition advice dietician consultations, Weight management) - (SF215, pg 92) • To encourage employees to participate in wellness, A notable practice is a discount related to healthcare costs for attending gyms - (SF220, pg 67) • Most companies measure the effectiveness of wellness activities. 79%: track actual participation; 70%: share success stories; 50%: reduction in medical expenses - (SF225, pg 94) ID numbers are color coded: 99= top performing companies

  33. Field Observations (SF235-SF245) • A few companies allow anyone to perform a field observation (21, 27, 32, 37); a few more allow peer-to-peer observations (21, 24, 25, 27, 30, 31, 32, 34); the rest leave it to supervision/management and safety departments. – (SF235, pg 71) • The frequency varies from daily to voluntary: daily (21, 22, 31), weekly (24, 30, 34, 38, 40, 37, 359) – but the question isn’t entire clear on how often an individual employee is observed vs. how often and individual employee observes. – (SF240, pg73) • Everyone uses of observations to provide immediate feedback to employees. Most use them to determine additional training or updates to policies and procedures. – (SF245, pg75) ID numbers are color coded: 99= top performing companies

  34. Employee Involvement (SF345) • Employees can raise concerns about safety conditions by speaking with supervisor 93.75%; contacting safety council 100%; contacting Union reps 56.25%; Use corporate database or log 31.25%; Company Hotline or 800-number 43.75%; Safety form 62.5%; - (SF350, pg TBA) • Attributes of employee involvement include – (SF355, pg 84): • Reporting unsafe conditions 100% • Offering suggestions for improvement 100% • Communications with Supervisors 100% • Review of safety procedures and policies; suggestions 93.33% • Process improvement recommendations 93.33% • Participate in focus groups 93.33% • Reporting near misses 93.33% • Discussions with peers 80% • Assisted in developing action plans 73.33% • Other 13.33% ID numbers are color coded: 99= top performing companies

  35. Next Steps • Last year’s text questions allowed enough freedom of answer to identify differences between companies. However, we couldn’t be sure that the differences were there just because the person answering didn’t think to say the same things as someone else. • When we turned last year’s text questions into this year’s check box questions, it became easy for everyone to check the box. • Now we need to rewrite the questions in such a way to find the differences between companies. • Most companies have many of the same practices. It’s the execution and culture that make a difference. We’ll work to find ways to isolate the differences in execution and culture.

  36. Thank you for your Input and Participation! Your Presenters Ken Buckstaff Ken.Buckstaff@1QConsulting.com310-922-0783 Tim SzybalskiTim.Szybalski@1QConsulting.com 925-878-5066 Debi McLain CookDebi.McLain@1QConsulting.com760-272-7277 Dave CanonDave.Canon@1QConsulting.com817-980-7909 Dave CarterDavid.Carter@1QConsulting.com414-881-8641 About 1QC First Quartile Consulting is a utility-focused consultancy providing a full range of consulting services including continuous process improvement, change management, benchmarking and more. You can count on a proven process that assesses and optimizes your resources, processes, leadership management and technology to align your business needs with your customer’s needs. Visit us at www.1stquartileconsulting.com | Follow our updates on LinkedIn Corporate Offices California 400 Continental Blvd. Suite 600El Segundo, CA 90245(310) 426-2790 Satellite Offices Maryland 3 Bethesda Metro Center Suite 700Bethesda, MD 20814 New York | Texas | Wyoming | Wisconsin

  37. Appendix

  38. 5-YEAR Trends: Total T&D Lost Time severity Rate Severity rate increased last year.

  39. 5-YEAR Trends: Dart Rate DART rate is the only rate that has shown any real improvement over time.

  40. Ad Hoc Safety Survey

  41. Ad Hoc Safety Survey – Near Miss Tracking & Rate

  42. Ad Hoc Safety Survey – Near Miss Severity

  43. Ad Hoc Safety Survey – Vehicle Accident Severity

  44. (Cont.) Ad Hoc Safety Survey – Vehicle Accident Severity

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