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The World of Hospitality

The World of Hospitality. Ch. 1 HS. Hospitality. Hospitality – meeting the needs of the guest with kindness and goodwill Hospitality Industry – provides services to people away from home Include food, lodging, recreation and travel

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The World of Hospitality

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  1. The World of Hospitality Ch. 1 HS

  2. Hospitality • Hospitality – meeting the needs of the guest with kindness and goodwill • Hospitality Industry – provides services to people away from home • Include food, lodging, recreation and travel • Goal of Hospitality – is to make sure that guests feel good, safe, and happy as a result of using their businesses

  3. Size& economic impact • Industry grows by 3.9% a year • Has a major impact on national economics around the world • More than 18 million people work in the industry • Is approx. 1 out of every 8 jobs in the US • Generates more than $2 trillion each year • International visitors spend $70 billion directly • Hospitality taxes generate over $100 billion in tax revenues

  4. Food & Beverage • Food & Beverage Industry- consists of businesses that prepare food for customers • Can range from fancy to casual • Can be large or small • Are located in another business • Provide nearly 50% of all meals eaten each day • Employs over 11 million people • Expected to double by 2015

  5. lodging • Lodging – means a place to sleep for one or more nights • Accommodation – means a place to sleep • Lodging industry – consists of businesses that provide overnight accommodations • Lodging Property – a business that provides overnight accommodations • Vary from expensive resort hotels to budget motels • About 13 million rooms worldwide

  6. recreation • Recreation – is any activity that people do for rest, relaxation, and enjoyment • Goal of Recreation – is to refresh a person’s body and mind • Recreation Industry – consists of businesses that provide activities for rest, relaxation, and enjoyment • Four Types of Recreation: • Entertainment – provide a show for you to watch • Attractions- are places of special interest to visit • Spectator Sports – are sports you watch that others play • Participatory Sports – are sports that you take part in yourself

  7. Travel& Tourism • Travel Industry- consists of businesses that physically move people from one place to another • Include automobile, bus, train, ship and airplane • Varying lengths, from short to long • Tourism Industry – consists of businesses that organize and promote travel and vacations • Include travel agencies, tour operators, cruise companies, meeting and convention planners, convention and visitors bureaus, and local and national tourism bureaus • Package – is a trip that includes several segments of the hospitality industry

  8. The Role of travel • Pleasure Travel- is travel that is done for rest and relaxation • AKA Leisure Travel • Vacation – is a period of time during which a person rests and is free from daily obligations • 1950s – two week periods with relatives or friends • Today – shorter and more often • Business Travel – is travel that people do as part of their jobs • Businesspeople take approx. 208 million trips a year • About 66% stay in hotels for about 3-nights • Average of 1,022 miles per trip; 60% by car and 38% by air • 18% combine vacations with business • 35% of business travelers are female

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