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SUB - SUPPLY OPPORTUNITIES

SUB - SUPPLY OPPORTUNITIES. David Banks, 2009. SUB - SUPPLY OPPORTUNITIES. SESSION 5 Friday 20 th November 2009 11:00 - 11:30h. SUB-SUPPLY OPPORTUNITIES. SUB-SUPPLY OPPORTUNITIES. General Points Customer Wish List Typical Supplier Development Manual. SUB-SUPPLY OPPORTUNITIES.

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SUB - SUPPLY OPPORTUNITIES

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  1. SUB - SUPPLY OPPORTUNITIES David Banks, 2009

  2. SUB - SUPPLY OPPORTUNITIES SESSION 5 Friday 20th November 2009 11:00 - 11:30h

  3. SUB-SUPPLY OPPORTUNITIES SUB-SUPPLY OPPORTUNITIES • General Points • Customer Wish List • Typical Supplier Development Manual

  4. SUB-SUPPLY OPPORTUNITIES SUB-SUPPLY OPPORTUNITIES • Supply of goods and services to FDI companies in Macedonia • Learning opportunity for SMEs • FDI companies often willing to assist SMEs • May have Supplier Development Programmes

  5. CUSTOMER WISH LIST SUB-SUPPLY OPPORTUNITIES • Long Term Relationship with a small number of suppliers • Local Supply Base allows for better contact, quicker response • Close interaction with suppliers • As good as alternatives on Quality and Service, but better on Price • Often have a Supplier Quality Assistance Programme • No favors

  6. TYPICAL SUPPLIER DEVELOPMENT MANUAL SUB-SUPPLY OPPORTUNITIES GENERAL REQUIREMENTS • Right of access • Notification of organisation changes • Applicability • Purchase Order Requirements • Protection of proprietary information • Code of Conduct PAGE 1

  7. TYPICAL SUPPLIER DEVELOPMENT MANUAL SUB-SUPPLY OPPORTUNITIES SUPPLIER QUALITY SYSTEM REQUIREMENTS • Quality Management System • Management Responsibility • Resource Management • Product Realization • Measurement, Analysis and Improvement PAGE 2

  8. TYPICAL SUPPLIER DEVELOPMENT MANUAL SUB-SUPPLY OPPORTUNITIES SUPPLIER ASSESSMENT • Methods of Assessment • Supplier Quality Questionnaire (SQQ) • Supplier Audits • Approved Supplier List VENDOR MANAGEMENT SYSTEM • Methods of Assessment • Supplier Quality Questionnaire (SQQ) PAGE 3

  9. TYPICAL SUPPLIER DEVELOPMENT MANUAL SUB-SUPPLY OPPORTUNITIES ADVANCED PRODUCT QUALITY PLANNING • Quality Control Plan • Process Flow Chart • Process Failure Mode and Effect Analysis (PFMEA) • First Article Inspection Report (FAIR) • Process Capability • Products Parts Approval Process (PPAP) • Concern Action Reports PAGE 4

  10. Stuffed PCBs Self Interest Supplier Development Team at HP Work Closely with Suppliers Focus on Quality and Service Lead Time 15 months Suppliers now export CASE STUDY: HP PRINTERS SUB-SUPPLY OPPORTUNITIES

  11. Technology Companies Learning at Close Range Close Customer Contact Customer Support Win-Win Focus on Quality and Service No Favours LESSONS SUB-SUPPLY OPPORTUNITIES

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