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Do’s and Don’ts in Doing Business in Myanmar . Zaw Naing B.E. (Electronics), MBA, Ph.D. Candidate (NIDA) Head, Business Resources Center Committee Myanmar Business Executives (MBE) Association Managing Director, Myanmar Credent Technology. 23 rd July 2012. Myanmar. The Land of Pagodas.
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Do’s and Don’ts inDoing Business in Myanmar Zaw Naing B.E. (Electronics), MBA, Ph.D. Candidate (NIDA) Head, Business Resources Center Committee Myanmar Business Executives (MBE) Association Managing Director, Myanmar Credent Technology 23rd July 2012
Doing Business in Myanmar • No Boarding Pass • Sorry, No Boarding!
A Traveler Story Doing Business in Myanmar • 2004 ~ 2005 • Yangon – Bangkok (Bangkok Airway) • Bangkok – Hanoi (Air Asia) • No Check-through (Air Asia _Point to Point) • Bangkok Airport Air Asia Gate • No Boarding Pass • No Check-in Counter in the Airport • No Transit Counter in the Airport
Doing Business in Myanmar • IT IS NOT MY FAULT! • YOU DON’T HAVE THE COUNTER IN THE AIRPORT! • EVERY OTHER AIRLINE HAS! • Sorry, Sir! • We are Point-to-point Airline. • We mentioned it when you buy the air-ticket.
Doing Business in Myanmar • Go get the Boarding Pass, please. • Where? • Air Asia Check-in Counter after the Immigration, Sir. • No Visa! • Cannot Go! • You go and get it for me, please? • Sorry, Sir. Cannot, Sir. We are busy here. • No, you must get it for me. • Sorry, Sir. Cannot, Sir. We are busy here.
I DON’T KNOW, AND DON’T UNDERSTAND! • YOU MUST GET IT FOR ME! • I HAVE A MEETING THIS EVENING! Doing Business in Myanmar • Sorry, Sir! • We cannot. • We are very busy here.
Doing Business in Myanmar • YOU ARE RESPONSIBLE! • YOU MUST GET IT FOR ME! • I HAVE A MEETING THIS EVENING! • We are not responsible, Sir, but, Bangkok Airways is. • We call them, now, and they will help you , Sir.
4 Days Later… Hanoi Doing Business in Myanmar • No Visa, No Boarding Pass • Sorry, No Boarding!
I DON’T NEED A VISA! • I DON’T NEED TO PASS THROUGH THE IMMIGRATION! • BANGKOK AIRWAYS HAS A TRANSIT COUNTER INSIDE THE AIRPORT BNAGKOK! Doing Business in Myanmar • Sorry, Sir. • You need a visa. • No Visa, No Boarding Pass!
Doing Business in Myanmar • I DON’T NEED A VISA! • I DON’T NEED TO PASS THROUGH THE IMMIGRATION! • BANGKOK AIRWAYS HAS A TRANSIT COUNTER INSIDE THE AIRPORT! Next Minute
Doing Business in Myanmar Notice the Differences… • Cultural Differences • Level of Acceptance of Complaints • Generation Gap • 20 – 30 years behind YOU • Different Environment • Military - Socialist – Military - Democracy
Try to understand the customers… Notice the Differences… Doing Business in Myanmar • Cultural Differences • Generation Gap • 20 – 30 years behind YOU • Different Environment • Military - Socialist – Military - Democracy Do Market Survey.
Finding the right partner. Notice the Differences… Doing Business in Myanmar • Cultural Differences • Generation Gap • 20 – 30 years behind YOU • Different Environment • Socialist – Doors Closed – Market Economy NO Proper Banking System NO Stock Market • NO Credit Card Take your time.
Working with the work-force Doing Business in Myanmar Notice the Differences… • Cultural Differences • Generation Gap • 20 – 30 years behind YOU • Different Environment • Military - Socialist – Military - Democracy KPI Be Patient.
Doing Business in Myanmar Be Patient… • Don’t loose your temper. • Things have to be done in time. However, things also take time to do: Take a deep breath and be patient. • Different Life Experiences • Different Outlooks • Different Speed
Corruption Doing Business in Myanmar • Still an issue • May experience in one way or another • facilitation payments (tea-money or under-table) • bribes and gifts for business relationships Don’t get involved!
Doing Business in Myanmar Corporate Social Responsibility Do This…
Doing Business in Myanmar Do This… CSR • In Business • Location, Location, Location • Doing Business in Myanmar • Donation • Donation • Donation
Doing Business in Myanmar Do This… CSR • Help the People • Education • Health • Help the Society • Do Responsible Business • Protect the Environment • People will help you. • Government will help you. • We will help you.
Doing Business in Myanmar Any Question, pls keep it for the Q&A Session. Thank you.