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Quality Standards for Social Services Conference in Cork, November 2004

Quality Standards for Social Services Conference in Cork, November 2004. Peter Herrmann, European Social, Organisational and Science Consultancy. Standard of Dynamism – – Dynamics of Standards. Standard de dynamisme – – la dynamique des standards. Standard der Dynamik –

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Quality Standards for Social Services Conference in Cork, November 2004

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  1. Quality Standards for Social Services Conference in Cork, November 2004

  2. Peter Herrmann, European Social, Organisational and Science Consultancy Standard of Dynamism – – Dynamics of Standards Standard de dynamisme – – la dynamique des standards Standard der Dynamik – – Dynamik von Standards

  3. Peter Herrmann, European Social, Organisational and Science Consultancy, Aghabullogue Décrire l’époque, ce n’est pas la refléter passivement, c’est vouloir la changer (Sartre)

  4. general remarks on the meaning of quality • looking at questions of contemporary approaches to quality and the shift of social control • quality – a matter of social rights and societal and social responsibility.

  5. Cork – European Capital of Culture in 2005

  6. Celebrating the heritage – Refurbishment and Renewing

  7. The European Project – A Project for the people

  8. Qualifying something – putting it into context

  9. Qualifying something – putting it into context External points of reference

  10. Qualifying something – putting it into context External points of reference Internal point of reference

  11. Qualifying something – putting it into context External points of reference Internal point of reference Giving meaning

  12. Quality Meaningful description by categorisation

  13. Quality Meaningful description by categorisation Moving from an object or process as such to Something for itself, something meaningful

  14. Aims and Values Services – Serving people and serving goals and objectives

  15. Aims and Values Eternal objective laws

  16. Aims and Values Eternal objective laws Decisions grounded in power

  17. Quality-Assessment * write down procedures of your production * ensure their implementation * open up for control

  18. Quality-Assessment From social relationships to Systems of norms and standards

  19. S T A T U S P O W E R &

  20. RUL ES

  21. S T A N D A R D S N O R M S &

  22. Quality-Assessment Formal law versus Material Law – A skeleton

  23. Quality-Assessment Formal law versus Material Law – A skeleton with nice clothes

  24. Finding criteria – Looking for categories Marketability & Professionalism

  25. Finding criteria – Looking for categories Cogito, ergo sum Consumo, ergo sum Observo, ergo sum

  26. Finding criteria – Looking for actors * Defining stakeholders * * De-Fin(d)ing interests * * Accepting partners and Defining responsibilities *

  27. Turning matters back on their feet

  28. Turning matters back on their feet The service provider and

  29. Turning matters back on their feet The service provider and The coordination between service provider and service expected

  30. Individual Inter – Esse

  31. Individual Inter – Esse • Organisation as Compromise of values

  32. Individual Inter – Esse • Organisation as Compromise of values • Ownership or: Environment and Institutional Framework

  33. Individual Inter – Esse • Organisation as Compromise of values • Ownership or: Environment and Institutional Framework • De-Subjectivation or: Professionalism and Social Rights

  34. Individual Inter – Esse • Organisation as Compromise of values • Ownership or: Environment and Institutional Framework • De-Subjectivation or: Professionalism and Social Rights

  35. Wer/Who/Qui – Eigentum als Frage der Motivation – the ownership as question of motivation – Propriété – une question de la motivation

  36. Was/What/Que – Qualitaet als Frage professioneller Standards und sozialer Rechte – Quality as question of professional standards and social rights – qualité – une question des normes professionelles et droit sociaux

  37. Wie/How/Comment – Verfahren: Kontextualisierung und Beruecksichtigung des sozialen Zusammenhangs – Procedures: contextualisation and consideration of the social context – procéder – contextualisation et prise en considération le contexte social

  38. Approaching quality will reduce costs; but approaching costs will reduce quality. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Travailler sur la qualité réduit les coûts, mais travailler sur les coûts la qualité. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Wenn man auf die Qualitaet los geht, sinken die Kosten, doch wenn man auf die Kosten los geht, sinkt die Qualitaet. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)

  39. Wenn man auf die Qualitaet los geht, sinken die Kosten, doch wenn man auf die Kosten los geht, sinkt die Qualitaet. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Approaching quality will reduce costs; but approaching costs will reduce quality. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Travailler sur la qualité réduit les coûts, mais travailler sur les coûts la qualité. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)

  40. Peter Herrmann, European Social, Organisational and Science Consultancy, Aghabullogue Décrire l’époque, ce n’est pas la refléter passivement, c’est vouloir la changer (Sartre)

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