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Managing Change. Ronnie Malcolm www.malcolm-international.com. Aims. To provide you with models that aid the process of change management To provide stimulus, ideas and energy to enable action plans To examine reactions to change and improve our ability to mange those
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Managing Change Ronnie Malcolm www.malcolm-international.com www.malcolm-international.com
Aims • To provide you with models that aid the process of change management • To provide stimulus, ideas and energy to enable action plans • To examine reactions to change and improve our ability to mange those • To illustrate the potential that lies within organisations • To provide tools for extracting that potential www.malcolm-international.com
Aims • What are your aims? • What do you want to get out of the day? • How will you evaluate your time investment? www.malcolm-international.com
Agenda, morning • The only constant is change • A step back to examine the process of change • Change case study – living with change www.malcolm-international.com
Agenda, afternoon • It has nothing to do with fish! • A fishy story – the power of creating a positive future • World Famous Pike Place Fish • What’s your fish? • Actions for managing change www.malcolm-international.com
“The only constant is change” www.malcolm-international.com
Common change factors ALLIANCES COMPETITION FLAT STRUCTURES INTERNATIONAL INFLUENCE TRAINING & DEVELOPMENT CHANGING LEGISLATION MARKETING CUSTOMER DEMANDS BUSINESS COMPLEXITY TECHNOLOGY INCREASING SOPHISTICATION POLITICAL DIMENSION STRATEGY www.malcolm-international.com
Readiness for change • Are we ready for change? www.malcolm-international.com
constraint control contract compliance stretch support trust discipline Sumantra Ghoshal OLD? NEW? www.malcolm-international.com
A step back to examine the process of change www.malcolm-international.com
Initial excitement Energy Denial Shock Enhanced performance Anger Action Blame planning Acceptance (of reality) Self blame Pit of confusion Time On Death and Dying Source: E Kubler-Ross, With varying willingness to engage across the population Typical stages of change www.malcolm-international.com
Defining Reality www.malcolm-international.com
Charles Handy • What are the organisation’s strengths and talents? • Its weaknesses? • What sort of organisation does it want to be? • What does it want to be known for? • How will its success be measured, by whom and when? • How does it plan to achieve this? www.malcolm-international.com
Understanding the current situation Organisation Organisation Resources Individuals External environment Image & Identity Relationships www.malcolm-international.com
Strengths Weaknesses Opportunities Threats SWOT Analysis www.malcolm-international.com
Force field analysis www.malcolm-international.com
What do people want to see more of? What do people want to see less of? More of / Less of www.malcolm-international.com
Rich pictures www.malcolm-international.com
The twenty word test • In no more than 20 words describe the current situation • In no more than 20 words describe the situation you want • What needs to change? www.malcolm-international.com
Living with Change www.malcolm-international.com
The problem: Junk food Obesity Social skills Behaviour Lack of food knowledge The manifesto: The meal’s the deal Ban the junk Big love to dinner ladies! Teach kids about food Double the money Jamie Oliver’s School Dinners Project www.malcolm-international.com
Living with Change • Jamie Oliver – a Man with a Mission • Responses to Change • Reject • Resist • Reflect • Resolve www.malcolm-international.com
It has nothing to do with FISH! www.malcolm-international.com
Agenda, afternoon • It has nothing to do with fish! • A fishy story – the power of creating a positive future • World Famous Pike Place Fish • What’s your fish? • Actions for managing change www.malcolm-international.com
play • make their day • be there • choose your attitude www.malcolm-international.com
More? • Visit: • Pike Place Fish, 86 Pike Place, Seattle, WA 98101 • www.pikeplacefish.com • www.bizfutures.com • Catch (A Fishmongers Guide to Greatness) • When Fish Fly • pdf article www.malcolm-international.com
Actions • Ideas • Intentions • Actions • What actions will you take for Managing Change? • How will you get the best out of your investment in this day? www.malcolm-international.com
www.malcolm–international.com Ronnie Malcolm www.malcolm-international.com