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Longford Citizens Information Services - Get the Help You Need

Get confidential and free information, advice, and advocacy services from Longford Citizens Information. We cover a wide range of topics including social welfare, employment, housing, health, and more. Take the time to make that call or appointment, you'll be glad you did!

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Longford Citizens Information Services - Get the Help You Need

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  1. Overview of Co. Longford Citizens Information Services Take the time to make that call/appointment……. You, your spouse/partner or any family member – You’ll be glad you did! 0761 07 5890 Level 1 Longford Shopping Centre Longford (above TESCO)

  2. Remit of Citizens Information Service • Information • Advice/Assistance • Advocacy ………to whom??? Confidential; Free of Charge; Holistic

  3. Range of Information • Social Welfare • Employment • Education and Training • Travel and Recreation • Housing • Moving Country • Money and Tax • Family and Relationships • Health • Justice • Consumer Affairs • Death and Bereavement • Government in Ireland • Environment Assistance with Form Filling and Submissions

  4. Advocacy ? Self Advocacy & Representational - Scope • Social Welfare - Hearings; Reviews & Appeals etc.… • HSE Services & Payments – Medical Cards; Drugs Payment Scheme; Cross Border Health Scheme etc.. • Employment Issues – WRC, Mediation; Adjudication Hearings; Labour Court • Social Housing & Private Rented • Freedom of Information (FOI) Requests & Appeals to Information Commissioner • Local Authority Service Appeals • Ombudsman • Immigration

  5. In 2016 Co. Longford CIS recorded 89 cases 20 of which went to appeal or oral hearing within a more formal representational structure and 46 of which were resolved through written correspondence e.g. letters, submissions, application to ombudsman. • The success from these cases yielded a total of - €465K in monetary value for clients Session 3 - 2013

  6. Queries For four consecutive years Co. Longford CIS attained the highest percentage of callers per population nationally which is a true reflection of the continued growth and development of the service. 17,582 Queries in 2016 = 43.08% of the population of Longford (40,810 population per 2016 census)

  7. Country of Origin of Callers The following bar chart shows a breakdown of the country of origin of callers to the CIS, where recorded, compared to the national average for all CISs. The figures in the above chart are based on the number of callers who divulged their nationality details, which was 90.05% in the current reporting period.

  8. Out of 11,171 callers to the service 67.21% Irish Nationals 24.37% E.U. Nationals 8.42% Non EEA Nationals 32.79% (3,663) 1/3 of clients are foreign nationals One in every 3

  9. Callers by Nationality The following pie chart shows a breakdown of the countries of origin of callers to the CIS, where recorded, compared to the national average for all CISs. It excludes Ireland. The figures in the above chart are based on the number of callers who divulged their nationality details, which was 90.05% in the current reporting period.

  10. Open 6.5 hours/day = 390 minutes/20 mins minimum time spent with clients = 20 clients/day Approx. 17582 /245 days = 72 clients/day 3.58 staff to deal with queries 2 permanent core staff (CE and Volunteers)

  11. Specialist Services • Free Legal Advice Clinic (by appointment) • CAVA (by appointment) • Polish, Slovakian, Latvian, Lithuanian and Russian interpreting service • Pensions Day (Wednesdays by Appointment) • Outreaches By Appointment or Granard Thursday morning 10- 12 • Fair Deal Advice (Wednesdays by appointment) • Advocacy Case Work by appointment

  12. Citizens Information SourcesWebsites and Publications Websites • www.citizensinformation.ie • www.longfordcic.ie • www.gettingbacktowork.ie • www.keepingyourhome.ie • www.assistireland.ie • www.mabs.ie Longford CIC – Tel: 0761075890 Make that call You’ll be glad you did!

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