Key components of quality management system and further challenges

1. Key components of quality management system and further challenges Blagica Novkovska, State Statistical Office of the Republic of Macedonia European Conference on Quality in Official Statistics (Vienna, Austria, 2-5 June 2014)

2. REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE CONTENT 1. Introduction 2. Quality management framework 2.1. Self-assessment based on EFQM 2.2. Peer Review 2.3. Metadata and quality management - Metadata driven production system 2.4. The Euro-SDMX structure (ESMS) 2.5. Statistical business process model 2.6. Staff satisfaction surveys and customer satisfaction survey 2.7. DESAP – the European Self Assessment Checklist for survey managers 3. Strategic documents and commitment to quality 4. Future challenges

3. REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE INTRODUCTION SSO vision - to be recognized as an institution that provides high quality, timely and relevant statistical information by adhering to the 15 principles of the EU CoP

4. Quality framework based on permanent self-assessment for progress monitoring Commitment for continuous improvements is monitored through the fulfillment of the indicators associated to certain principles of the CoP REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE INTRODUCTION

5. REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE QUALITY MANAGEMENT FRAMEWORK • Top-down quality management framework – EFQM • CAF • EU CoP • Peer Review • Bottom-up approach • Survey quality reporting • DESAP

6. QUALITY MANAGEMENT FRAMEWORK Self-assessments based on EFQM REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE

7. QUALITY MANAGEMENT FRAMEWORK Peer Review REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE The main findings of the peer review team were: • “Quality is considered to be a high priority of the SSO. Key office documents confirm the commitment of the management regarding quality issues….” • “The SSO places great emphasis on the quality of the data produced. Key documents published by the SSO (e.g. the vision of the SSO) confirm the SSO’s commitment to quality….”

8. QUALITY MANAGEMENT FRAMEWORK Metadata and quality management REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE • Basic principle - re-usability of metadata • Building of the metadata system - creation of standardized documents (used in Annual programme): • Catalogue of Tasks • Catalogue of Activities • Metadata Strategy - development of a metadata driven production system

9. QUALITY MANAGEMENT FRAMEWORK Metadata driven production system REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE • Implementation of advanced technologies based on statistical metadata driven approach for statistical information production and dissemination • System for supporting automated data collection (eStat) - realization of the first priority task • First step in process-oriented data production approach

10. QUALITY MANAGEMENT FRAMEWORK The Euro-SDMX structure (ESMS) REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE ESMS structure includes data quality information - once statistics are documented, one can easily build predefined quality reports

11. QUALITY MANAGEMENT FRAMEWORK Statistical business process model REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE

12. QUALITY MANAGEMENT FRAMEWORK Staff satisfactions surveys and customer satisfaction surveys REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE • Staff Satisfaction Survey - Communication with staff and exchange of views on improving different aspects of an organization of work • User Satisfaction Survey – created web questionnaire provided information about the users’ habits in the use of statistics, their opinions on the statistics and on the principles of the EU CoP.

13. QUALITY MANAGEMENT FRAMEWORK DESAP - the European Self Assessment Checklist for survey managers REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE • DESAP self-assessment questionnaire has been implemented as a pilot project with two selected surveys – HBS and Construction Survey • DESAP translated and adapted to the SSO statistical business process model • DESAP will be implemented on new surveys and on regular surveys with major quality issues

14. REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE STRATEGIC DOCUMENTS AND COMMITMENT TO QUALITY Quality strategy and quality policy • Quality Strategy - determine the activities and indicators for creating a quality monitoring and assessing system • Quality Policy- based on several pillars: • EU CoP • User orientation, • Measuring the quality of statistical data and processes, • Strengthening the cooperation with data providers, • Human resource development, • Total Quality Management • Rational use of available resources

15. STRATEGIC DOCUMENTS AND COMMITMENT TO QUALITY Statistical confidentially - access to micro data REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE Managing statistical confidentiality and microdata

16. REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE FUTURE CHALLENGES SSO’s Quality Policy – Guidance for: • Rational use of available resource • Measuring quality of statistical data and processes • Total quality management

17. Main fields of action: Integrated IT system (eStat) put into daily practice Process change management Further process standardization based on the SBPM Benchmarking of comparable statistics Quality assurance – development of procedures for monitoring quality of processes Self-assessment tool for the survey managers (DESAP) REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE FUTURE CHALLENGES

18. REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE Thank You for Your Attention!