Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Research — Gartner for Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) For further information on Gartner support for Cloud initiatives visit: • http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Key Deliverables • Gartner Core IT Research • Analyst Inquiry • Role-Specific IT Research • Benchmarking Analytics IT Key Metrics Data • Selected Vendor Reports Key Benefits • Gartner for Enterprise IT Leaders (EITL) is a membership-based service for CIO direct reports that combines expert coaching with pragmatic Gartner research and the real-world experiences of peers. Tailored exclusively to professionals in IT leader roles, EITL is based on “Members” or “Leaders” individual value plans tied to their key initiatives.With Enterprise IT Leaders Workgroup Portfolio, Leaders now have the opportunity to share their Gartner relationship with their working teams, composed of “Workgroup Members” • Workgroup Role — Provides Workgroup Members with unlimited access to one of eight predefined Role research libraries. Each Role library features Gartner for IT Leaders research coverage for the 11 key IT initiatives most common among IT Leaders in the given Role Price • Gartner will bill a firm fixed price of £32,600 excl. VAT, incl. all expenses for this service • The service is provided for one licensed user for a period of 12 months Service Description • Gartner for Enterprise IT Leaders Workgroup Role is for senior IT leaders in large, complex enterprises who are managing IT functions for a business unit or the entire enterprise. This provides access across all of Gartner’s role based research to a workgroup. The Service is managed by a Gartner Leadership Partner and Client Manager who will tailor program Deliverables to the unique needs of each Member • The Cloud offerings from Gartner are built on the expertise of our 950 research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 5,794 research reports providing specific guidance on best practices for cloud deployment and strategy • Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud • The service provides a tailored service to assist members with their key role based challenges and is focused on supporting cloud and digital strategies

3. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Full List of Deliverables Gartner for Enterprise IT Leaders Workgroup Role (the “Service”) is an expanded version of the standard Gartner for Enterprise IT Leaders offering that is expressly designed to enable clients to access Gartner resources in a workgroup environment. The Service is accessible by a Gartner for Enterprise IT Leaders Member (the “Workgroup Role Leader”) and by his/her direct reports or cross-functional teams (the “Workgroup Role Members”), as set forth in the attached Service Agreement. Collectively, the Gartner for Enterprise IT Leaders Member and his/her Workgroup Members are referred to herein as “Licensed Users”: • Workgroup Role Leader Deliverables — As set forth in the Gartner for Enterprise IT Leaders Service Description • Workgroup Role Member Deliverables • All of the Gartner for Enterprise IT Leaders Deliverables, with the following exceptions — “Member Servicing,” “Peer Community Events and Content” and “Summit Event Ticket” • Each Workgroup member also is entitled to the following Deliverables: • Inquiry Participation — Participate in Analyst Inquiry provided that his/her Workgroup Leader schedules, manages, and leads the Inquiry session • Role Selection — Each Workgroup Role Member must select a single Role Library from a set of eight (8). Role selection may only be changed annually and/or upon renewal of the contract Additional Terms & Conditions Each Workgroup Role Member must select a single Role Library from a set of eight (8). Role selection may only be changed annually and/or upon renewal of the contract. The Workgroup Role Leader (not the Workgroup Role Members) may, on an occasional and infrequent basis, forward copies of individual research documents, not to exceed ten (10) separate documents per Licensed User per contract year, to specific individuals within the client organization for the purpose of facilitating executive decision-making. Client understands that the forwarding of documents as part of this Service may not be done on a routine basis, or by means of posting on Client’s corporate intranet, or in a manner that has the intent or effect of avoiding the purchase of additional User Licenses from Gartner.

4. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Full List of Deliverables • Gartner Assigned Service Delivery Team • Analyst Inquiry • One Annual on-site Meeting • Facilitated Networking and Peer Community Events • Gartner for IT Leaders Research and Related Content

5. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively Data Restoration • No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Backup Restore and Disaster Recovery • The Gartner service under discussion does not require Gartner to manage or store any critical client data Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion

6. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Onboarding • Gartner offers an onboarding service. The New Client Onboarding team will onboard new licensed users to Gartner’s services and will provide a Web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst Offboarding • Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licensemanagement@gartner.com

7. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Pricing • Gartner will bill a firm fixed price of £32,600 excl. VAT, incl. all expenses for this service Financial Recompense Model • if a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement Ordering and Invoicing Process • Gartner will bill for 100% of the fees at contract signing • All invoices are payable net 30 days from date of invoice • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Termination Terms (by Consumer/by the Supplier) • Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period

8. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Service Management • Gartner for Enterprise IT Leaders (EITL) is a membership-based service for CIO direct reports that combines expert coaching with pragmatic Gartner research and the real-world experiences of peers. Tailored exclusively to professionals in IT leader roles, EITL is based on “Members” or “Leaders” individual value plans tied to their key initiatives Service Constraints • This is not applicable to this service Service Levels • This is not applicable to this service

9. Gartner Service Definition —Enterprise IT Leaders — Workgroup Role Leader (EITLROLWGL) Training • Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service Consumer Responsibilities • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service Trial Service • Gartner does not offer a trial service option in relation to this service Technical Requirements • Gartner.com allows 24/7 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) — any browser that supports HTML5 — with no client installations required • Each Gartner report is presented in a printer-friendly Microsoft product format (e.g. Portable Document Format or Excel)